SAP Service Capabilities

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SAP Service Capabilities
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INTRODUCTION
SAP Practice
Infotech leverages its expertise in SAP practice
in providing solutions, creating a environment
for seamless flow of transactions, improved
efficiency of operations and optimized
performance. Thus providing complete solutions
for integrating information needs of your
enterprise.  
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SAP SERVICES WE OFFER
Our SAP Practice provides total solutions
covering the full lifecycle of your projects
including Project Preparation, Implementation and
Post-Implementation services.

• Project preparation Services
• Business Process Analysis
• IS Planning towards SAP implementation
• GAP Analysis
• Migration Study
• Project Scoping and Sizing

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SAP SERVICES WE OFFER

• Implementation Services
• End to End Implementation
• Roll outs
• Project Management
• Functional Consulting
• ABAP Programming
• BASIS Support
• Enhancements and Development of add on
  applications
• Data / Customization migration

• Post Implementation Services
• Trouble Shooting
• Fine Tuning of configuration and programs
• End user training
• 24x7 support
• Upgradations Migration to new releases
• Maintenance

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SAP SERVICES WE OFFER

• ABAP Services
• Reports development
• Interfaces development
• BAPI Interfaces through Business Connector
• Integration with SAP as well as with External
  Systems
• Workflow Integration
• Web Integration
• SAP Script and Smart Forms Development
• Preparation of Technical Specifications
• Code Optimization
• On-line Technical Support
• Data Migration

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SAP SERVICES WE OFFER

• BASIS Services
• Capacity Planning, Installation, configuration,
  tuning, administration for
• SAP R/3
• SAP APO
• SAP BIW
• SAP R/3 administration (users, clients, printers,
  jobs, DBs, disaster recovery, security, transport
  administration)
• SAP R/3 maintenance (kernel upgrades, application
  of hot packs)
• SAP R/3 performance management (SAP R/3, OS, DB)
• SAP migration across operating systems and
  databases
• SAP R/3 Technical upgrades

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SAP SERVICES WE OFFER

• Enterprise Application Integration Services
• Creation of flexible enterprise infrastructures
  by Integration of
• Diverse Applications, technologies for customized
  solutions
• Business Applications with legacy, third party,
  web systems
• Diverse ERP systems
• Use of SAP Business Connector
• Technical and functional expertise in integration
  components
• Application connection
• Data transformation
• Message routing
• Process automation, management

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Services around New Dimension products

• SAP-APO Implementation support services
• Demand Planning
• Supply Network Planning
• Production Planning, Detailed Scheduling
• Global Available to promise
• Functional consultancy for
• Design, development, customization, testing of
  mySAP SCM systems
• Identification of Interfaces, conversions,
  enhancements
• Technical consultancy for
• mySAP SCM related capacity planning, tuning,
  forecasting
• System Architecture
• Client, hardware strategies
• Security policy design

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Services around New Dimension products

• SAP-BIW Implementation support services
• Business case development
• Data warehouse strategy
• Assessment, design of technical Architecture
• Enterprise data modeling
• Processes for extracting, transforming, loading
  data
• Implementation of standard Business content
• Customized SAP BW Solutions

SAP Enterprise portal Implementation
support services SAP Enterprise portal fill
the gaps between the key applications in the
business, connect data across applications, and
create a platform that connects people, processes
and information in a single environment. we
can help implement a portal solution that fits
your organizational needs.
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SERVICES WE OFFER AROUND PRODUCTION SYSTEMS

• For SAP R/3 production systems, Infotech can
  provide 24x7 cost effective full-fledged offshore
  support covering the following
• Corrective Maintenance
• Job failure repairs
• Transaction failures (Short dumps)
• OSS Note application
• ALE/EDI signal failures
• Managing Legacy Interfaces
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SERVICES WE OFFER AROUND PRODUCTION SYSTEMS

• Adaptive Maintenance
• Support changing business or technical
  environment and meet new requirements in
  accordance with customer Specifications
• Testing and user acceptance
• Enhancement Work
• Functionality Enhancements in accordance with
  customer specifications,
• ABAP enhancements e.g. reports, layout sets etc
• Production
• End user support
• Performance monitoring
• Performance Tuning
• Database backups
• Authorizations management
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Offshore Capabilities

• Offshore Capabilities
• In the course of a SAP end to end implementation,
  our collaborative delivery model can assist in
  moving specific activities and tasks to our
  offshore team, including
• SAP business process specific end user
  documentation
• SAP business process flow charts
• SAP transaction specific end user documentation
• SAP business process specific quick reference
  help cards

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INFRASTRUCTURE / PROCESSES / METHODOLOGY
Infrastructure Infotech has a full suite of SAP
R/3 4.7 Enterprise version, mySAP.com components
like SCM (SAP-APO), BI (SAP-BIW), CRM (SAP-CRM),
SAP-Enterprise Portal, SEM, Knowledge warehouse,
Workplace server, ITS etc. These Software
installed on State of the art, high
configuration Dell servers.   Infotech has its
own 2MBPS high speed WAN connectivity to the
web.  
Processes Infotech has a high commitment to
quality and has robust processes, methodologies
and tools to ensure stringent quality standards.
Infotech is a CMMi level 5 and ISO 9001 certified
company and assures total customer satisfaction
by focusing on key deliverables based on
structured approach.
Methodology Infotech applies its rich experience
in managing large enterprise implementation
projects along with SAPs ASAP methodology to
enable an enterprise to achieve the desired
benefits rapidly, optimally and effectively.
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SAP RESOURCES
SAP Resources Infotechs SAP Practice is rich in
terms of the technical and functional expertise .
This expertise is distributed across the various
modules including FI/CO, SD, MM, PP, PM, QM, PS,
APO, BIW, CRM, Enterprise Portal, ABAP and BASIS.
 

• Consultants Profile
• Infotechs team of SAP consultants bring to you
  the wide range of SAP skill sets and their
  strengths lie in
• Well-qualified Professionals with down to earth
  attitude from disciplines of Engineering,
  Management, Information Technology and Finance.
• Minimum two complete live implementation and an
  average SAP R/3 experience of 3 years
• Extensive exposure to relevant methodologies,
  best practices, tools and techniques and Quality
  procedures.
• Consultants with cross and techno-functional
  expertise across modules
• Customer driven outlook
• Excellent Business functional knowledge
• Knowledge transfer capability
• Ability to work with at all levels

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CASE STUDIES

• Company Bombardier Transportation
• Project Name SAP Express Net
• Type Providing offshore support services for
  EP 5.0 catering to all global locations of
  Bombardier.
• Benefit to Customer(s)
• Cost Reduction with Offshore capabilities
• Quick Turnaround for Change Requests Daily
  support
• Regularly monitoring of Performance through SLA
  agreement
• Reliable and risk free Business Continuity
• Scalable capacity to meet specific Needs
• Process Bombardier SAP Global Competency
  Process
• Technologies SAP Enterprise Portal 5.0,
  Microsoft Share Point 2003, .NET, Java, IBMs
  Same Time
• Effort ( Person hours) 6 Man-hours Monthly
  for next Ten Years as per contract signed Between
  BT Infotech
• Start End Date Knowledge Transfer between
  April 2005 June
• Started support
  services from August till next 10 Years from
  Infotech center at Hyderabad, India.
• Highlights

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CASE STUDIES

• Company Pratt Whitney, Canada
• Project Name Warranty Management System
• Type To web enable Warranty Management System
  through SAP Enterprise Portal
• Benefit to Customer(s)
• Savings in the implementation cost using
  Infotechs onsite-offshore services.
• Replace legacy warranty system with an integrated
  and automated solution which positions P WC's
  warranty offering as a competitive advantage from
  the customers' point of view.
• Implementation of the reporting tools will allow
  reduction in the Cost Of Poor Quality, will
  provide a complete picture of Warranty
  expenditures.
• Technologies SAP 4.6C2 AD, WTY Transaction,
  SAP Enterprise Portal 5.0
• Effort ( Person hours) 12,000 approximately
  (till date)
• Start End Date August 2003 till date.
  Expected to go-live by August 2004.
• Highlights
• Onsite Project Management, Onsite Requirement
  Study and Functional Spec preparation, Offshore
  development and Testing, Onsite Deployment
  Implementation support

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CASE STUDIES

• Company United Technologies Research Center
  (UTRC)
• Project Name ABAP Object Development eCATT
• Type To develop Workflow scenarios involving
  creating CATT procedures, creating new Forms for
  SAP script, Data conversion/BDC, web
  enablement of Reports through ITS, Interactive
  reports and classical reports.
• Benefit to Customer(s)
• Low Costs due to using Infotechs onsite-offshore
  services.
• On time Delivery
• Technologies SAP R/3 4.6C , HR Module
• Effort ( Person hours) 15000 approximately
• Start End Date July 2001 Till date
• Highlights
• The Objects developed for UTRC are related to
  Module Human Resource (HR), Travel Management
  (TM), and Material Management (MM).
• CATT procedures to test the functionality of
  transactions
• ITS to web enable the Results Screen report and
  Modifying the Transactions in the Travel
  Management Module.
• SAP Scripts to print the Employee Expense Report
  and also to print the Bar code for Trip Number.
• BDC to upload the HR Master data
• Interactive reports for a Supervisor to view his
  subordinates Trip Header level data and each
  trips detailed data.
• Reports for Employee Expense Report to replace
  the Standard SAP Report for Result Screen, to
  display the List of Active/ Inactive Employees,
  to display the Material Purchase Order details,
  Pratt Travel Focal point reports etc.

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CASE STUDIES

• Company WSK, Poland
• Project Name Pratt Whitney, Poland
  Full-Cycle Implementation Roll out
• Type Rollout, End to End Implementation
• Benefit to Customer(s)
• Savings of about 1 million dollars in the
  implementation cost using Infotechs
  onsite-offshore services.
• Centralized control of data at PW, Canada ,
  faster decision-making and Optimized business
  processes.
• Project completion as per schedule.
• Process ASAP Methodology PW Canadas TSR
  Procedures.
• Technologies SAP R/3 FI, CO, SD, MM, PP
  Modules
• Effort ( Person hours) 16000 approximately
• Start End Date Jan 2003 July 2003
  (Go-Live) Post implementation support
• Highlights
• Implemented SAP On-time within the budget
  allocation .
• SAP Pre-configured client used for the first time
  in Pratt.
• Fully Configured SAP R/3 System in MM, PP, FI, CO
  SD.
• Migration and ABAP/4 object developments
• Asset Management implemented from offshore.
• Post implementation initial on-site support
  reduced by 50 of planned.

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CASE STUDIES

• Company WSK, Poland
• Project Name Upgrade to 4.7
• Type Upgrade
• Benefit to Customer(s)
• Project delivered ahead of schedule.
• Process ASAP Methodology.
• Technologies SAP FI, CO, SD, MM, PP and HR
  Modules
• Effort ( Person hours) 16000 approximately
• Start End Date Jan 2003 July 2003
  (Go-Live) Post implementation support
• Highlights
• Followed On-site and Off-shore model.
• Maximum work shifted to Off-shore.

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CASE STUDIES

• Company Pratt Whitney, Canada
• Project Name ETHIS SYSTEM
• Type Development Data Migration
• Data Conversion from Mainframe to SAP with
  extensive usage of Oracle
• Application development in SAP R/3
• Benefit to Customer(s)
• Low Costs due to using Infotechs onsite-offshore
  services.
• On time Delivery
• Traditional Legacy data is moved to more robust
  and user friendly system
• Improved tracking for purchasing hardware
• Technologies SAP 4.6C, Oracle, PL/SQL, LSMW
• Effort ( Person hours) 14880
• Start End Date June 2001 March 2002
• Highlights
• Transaction development
• Report Development
• BDC s development
• Use of Oracle Tools

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CASE STUDIES

• Company UTC ,UTCHQ, PW, Carrier
• Project Name Travel Expense Reporting Level2
  Help Desk
• Type To offer specific solution in shortest
  possible time to all users having problem using
  Travel Expense Reporting application of SAP
• Benefit to Customer(s)
• Estimated saving of nearly half a million USD by
  using Infotechs onsite-offshore services.
• Support offered from offshore during the normal
  working hours of UTC.
• Support offered by experienced SAP Consultants
• Knowledge acquisition and Shadowing completed
  as per schedule.
• Model Infotechs offshore help desk support
  methodology.
• Process Assignment being managed through Ticket
  control system.
• Technologies SAP R/3 HR Module
• Effort ( Person hours) 3840 for application
  development , 320 hours per month help desk
  effort (ongoing)
• Start End Date May 2003 Till date
• Highlights
• Project started initially with an onsite resource
  making Knowledge Acquisition followed by Onsite
  Second Level Help Desk Support (shadowing).
• Subsequently Offshore Support was set up with
  comprehensive infrastructure facility for network
  connectivity, SAP production server access, UTC
  SBS helpdesk access, dedicated TechNet lines and
  dedicated offshore resources.

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CASE STUDIES

• Company Pratt Whitney, USA
• Project Name Supplier Direct Shipping
  application development.
• Type Web based electronic order tracking system
• Benefit to Customer(s)
• Low Costs due to using Infotechs onsite-offshore
  services.
• On time delivery
• Infotechs Java skills experience leveraged for
  web solution.
• Real time SAP data access from the Web
  application
• Technologies MRO module of SDS (Supplier
  Delivery System) pulls and updates all the data
  for order tracking from SAP R/3 directly using
  SAP JCO (Java Connector) technology.
• Effort ( Person hours) 15000 approximately
• Start End Date Aug 2002 April 2003
• Highlights
• The project has been successfully implemented in
  coordination with multiple client groups (as
  Portal group,e-Business group, ERP group,
  Infrastructure group) within a fixed time frame
  up to the clients satisfaction.
• Infotechs Java skills experience leveraged for
  web solution.
• Has real-time updates and reports enabling repair
  suppliers to transact directly with SAP
• Integration between SAP and the e-Business
  Portals. Application runs 24/7 using the Customer
  e-Business Portal
• Deployed on the Application Server BEA Web logic
• User Base

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CASE STUDIES

• Company Pratt Whitney, Canada
• Project Name MRO System (Maintenance Repairs
  and Overhauling)
• Type Application Migration From Mainframe To
  SAP R/3
• Data Conversion from Mainframe to SAP with
  extensive use of BDCs
• Writing New Reports Using ABAP
• Benefit to Customer(s)
• Low Costs due to using Infotechs onsite-offshore
  services.
• On time Delivery
• This system successfully replaced the legacy
  system on the Mainframe
• Technologies SAP 4.6C, Data conversions and
  Migration programs in SAP
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• Effort ( Person hours) 16500 approximately
• Start End Date Nov 2001 July 2002
• Highlights
• Onsite Project Management, Onsite Requirement
  Study, Co-ordination with all the teams involved,
  Offshore development and Testing, Onsite
  Implementation support and Onsite-Offshore
  Go-Live/Cut over support

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Thank You