?????????? Enterprise Resource Planning (ERP) Project Management

1
?????????? Enterprise Resource Planning (ERP)
Project Management

• ???
• ?????????
• ytao_at_nuk.edu.tw
• 2006?9?

2
??

• ERP????
• ERP??
• ERP????
• ERP???
• ????

3
1.ERP??

• ????????(?????????)
• ???????????????
• Extended ERP(EERP)???
• ?????????
• ?????????????
• ????????????
• ???ERP?????(?????????)
• ??????????????????

4
1.ERP????

• ERP ?????????,?????????????

real-time
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1.ERP???? ????ERP?????????????
 
                                           
????
6
1.ERP???? ERP ??????
????
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1.ERP?????

• ERP?????,??
• ??????????????
• ??????????
• ERP?????
• ?????????
• ?????????,??????,????
• ????????,????,????

8
1.ERP????

• ?????ERP?????(???????)
• 52????????
• ?????
• ??70?????????ERP???,????
• ???????5,400???
• ??????18??
• ????????????????,????????ERP??,??????????????????

9
???? ERP???????? ??????????
10
2.ERP???????
11
(No Transcript)
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2.ERPII (Extended ERP, EERP)
ERP II

??
?????
?????/??????
??
????
?????
??
??????????????
?????????????
??
?????
????
??
???????????
????????
??
???????????
???????????
???????? ERP???
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2.ERP????

• APICS (1997)
• ??7????????
• ????????60?????
• ????????????44
• ????????????63?
• ?????????50
• ???????????2?

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2.??e???????
?EB?? ???? ????? ???? ??
?????
??????
???/???ERP
???/????ERP
???/???ERP
??????
X ?????
X ?????
??? ???
??? ???
????_????
????_???
????E-Business and ERP,Grant Norries,2000
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2.ERP????
Asset-Intensive ERP II Large-Enterprise Market
Review
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2.????????

• ???????
• ?????
• ????
• ???????
• ??ERP ?????????http//140.127.214.222/Demo2/ERP92/
  DemoAss.htm

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2.SAP R/3?????(1/5)

• FI?????????????????,?????????????,???????????????
  ????
• TR????????????????????,????????????,?????????????
  ?,??????
• CO????????????????????????,?????????,????????????
  ?????

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2.SAP R/3?????(2/5)

• EC?????????????,?????????????????
• IM?????????????,???????????????,?????????????
• PP?????????????????????????????????,????????????
  ??????,????MPR??????????????PDC???????,CAD?PDM?

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2.SAP R/3?????(3/5)

• MM???????????????????????????,????????,??????????
  ???????????,??????????
• PM?????????????????????????????????,?????????????
  ?
• QM???????????????????????????????????????????????
  ??????????

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2.SAP R/3?????(4/5)

• PS????????????????,??????????,???????????????????
  
• SD????????????????,???????????????????,??????????
  ??,??????????????????
• HR????????????????????????????????????,??????????
  ?????????

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2.SAP R/3?????(5/5)

• ???????????????,??????R/3??????????????????????,?
  ?????????????,???????????????????????

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2.ERP ?????
???? ???
???????
??????????
???????????
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2.ERP????

• ?????(Modules Roll Out)
• ?????(Step By Step)
• ?????(Big Bang)
• ?????(Sites Roll Out)
• ?????(step-by-step)
• ?????(big bang)
• ????????????

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3.ERP????(Yeo, 2002)

• ??? (successful) 16.2
• ?????????
• ??????????????
• ??? (challenged) 52.7
• ??????
• ???????/?????
• ???????????????
• ??? (impared) 31.1
• ???????????????

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3.ERP????????? (Krasner, 2000)

• ????
• ?????????
• ????????
• ?????????
• ???????????????
• ?????????????????
• ?????
• ????

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3.ERP?????????

• ????
• ?????
• ???? 62
• ?????? 16
• ???? (????) 12
• ????

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3.ERP?????????

• ????
• ?????
• ????
• ???????? ERP ????
• ???????? ERP ?????????
• ?????????
• ?????????
• ?????????

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3.???????? (Yeo, 2002)

• ?? (Correspondence)
• ??
• ?? (Process)
• ???????
• ???? (Interaction Failure)
• ?????? ?? ????
• ?? (Expectation)
• ????????????????

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3.ERP Intractable ??? (Vogt, 2002)

1. ??? (Reliability)
2. ?????????(Big-bang seduction)
3. ???????? (Overeager customization)
4. ???? (Cultural hurdle)

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3.ERP ????? (Vogt, 2002)

1. ?? (Training)
2. ???? (Transition)
3. ????? (Prolonged schedule)
4. ?????????(Sparing the best)
5. ???????? (Delayed ROI Return on Investment)

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3.???????IS??

• ??????(Wixom and Watson, 2002)
• 1/2?2/3 ????
• ????????(Payton and Zahay, 2003)
• 50-70????
• ???????(Elmuti, 2002)
• ?2???????SCM?????

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4.SAP ERP ????

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????(Realization)
• ??????(Final Preparation)
• ?????????(Go-Live and Support)

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4.????

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????( Realization)
• ??????Final (Preparation
• ?????????(Go-Live and Support)

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4.????

• ??(Organize the project)
• ??????(Train the project team)
• ??????(Set the project objectives)
• ?????(Assess the Technical requirement)
• ??????(Decide roll out plan)

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4.????
36
4.????????
37
4.????

• ???????
• ??????
• ????
• ??????
• ?????
• ????????
• ????
• ?????????

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4.?????

• ????????????(Process Mapping)
• ???????(Effective Documentation)
• ???????(Meeting deadline)
• ???????????????
• ?????????????
• ????????????????(configuring and customizing the
  system)

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4.??????

• ??????????(KPIs)
• ??????????????????
• ??????????????????

40
4.????
41
4.????(Business Blueprint)

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????( Realization)
• ??????(Final Preparation)
• ?????????(Go-Live and Support)

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4.????

• ??????
• ?????????
• ???????????
• ??????,????????????
• ??????
• ?????????

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4.Realization

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????( Realization)
• ??????(Final Preparation)
• ?????????(Go-Live and Support)

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4.???????( Realization)

• ?????
• ?????????(final configuration)
• ????(integration test)
• ????(setup authorization)

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4.??????(Final Preparation)

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????( Realization)
• ??????(Final Preparation)
• ?????????(Go-Live and Support)

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4.??????(Final Preparation)

• ????(Test the system)
• ??(Transport data to the production system)
• ?????(Train the users)
• ????????????(Set up help desk)

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4. ?????? (Final Preparation)

• ????????????
• ?????????????
• ???????????
• ????????
• ????Seeders
• ??
• ?????(?SAP)

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4.?????

• ???????????????
• IT ???????????????

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4.?????????

• ????(Project Preparation)
• ????(Business Blueprint)
• ???????( Realization)
• ??????(Final Preparation)
• ?????????(Go-Live and Support)

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4.????(Go-Live)

• ??????????(Further user support)
• ????????(verify accuracy of the system)

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4.????

• ??????
• ??????????
• ??????????????

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4.????

• ??????

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4.ERP????????
??? http//140.127.214.222/Demo2/ERP92/ERPCase.htm
http//140.127.214.222/Demo2/ERP93/ERPCase.htm
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4.FoxMeyer (Scott 2002)

• ????50???????????????
• ????????- Delta III ??1993???
• ????????,??12??????SAP R/3(6?5????)
• ?????Pinnacle?????????(1?8????)
• ??Andersen Consulting ????????(3????)
• ???????1994?1995
• 1996?,FoxMeyer??????
• 1998?,FoxMeyer????????SAP ? Andersen ?5???
• Pinnacle?CIF??-?????????????,???????

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4.FoxMeyer (Scott 2002)

• ?????????
• ????
• ????????,????(????)??,????SAP???????????
• ?????????????????,??????????????????????????????
• ????3.4????
• ?????
• FoxMeyer?SAP R/3??????
• ?University HealthSystem Consortium
  (UHC)????,??R/3?????????????????
• ????HP?????????????????,?????1????????????????????
  ??42???????

,
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4.FoxMeyer (Scott 2002)

• ??
• ??????????????,??????Andersen ???????
• ??????,?50?Andersen???FoxMeyer??,????????????
• ??
• ????????????
• ??FoxMeyer????????,???????????
• FoxMeyer????????????,??????????????
• UHC????????????????,??????(????1???),?????????

,
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4.FoxMeyer (Scott 2002)

• ??????
• FoxMeyer??????????????????,??Unisys???????????????
  ????(Woltz ????????18????????????),??????FoxMeyer?
  ???,????
• ????
• ?????????,??SAP ?Andersen ???????????
• Andersen??????????Delta??,?FoxMeyer?????
• SAP?????FoxMeyer??????????
• ????????????,????????FoxMeyer????
• ????
• Andersen?SAP??????????,???????FoxMeyer????
• FoxMeyer?CIO Robert Brown?????????????????????????
  6?5???????????????????
• FoxMeyer??????????,??????????????????????????
• ????????????????,????????????,???????????????

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4.FoxMeyer (Scott 2002)

• ????
• Andersen ?Sap???????FoxMeyer?????????,???Delta????
  ???,???????
• ??????????????????????
• ????
• FoxMeyer?CEO?CIO??????????
• 1996?2???????,????????????????
• ???????????,??FoxMeyer???????

,
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3.FoxMeyer vs. Dow Corning??(Scott and Vessey,
2002)

• ????
• Dow Corning ??????- ??
• FoxMeyer ????? ????UHC 90???????????
• ????
• FoxMeyer - Andersen????
• Dow Corning ?????, ????? SAP
• ????
• FoxMeyer- ??steering???????????
• Dow Corning- ??? ? ?????
• ???????
• FoxMeyer ?????????
• Down Corning ??????????

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UTAUT??????
IS????
(??????,Tao et al., 2005)
????????
???? ???? ???? ????
? ? ????(???????????) ????(???????????) ????(???????????)
????
????(????????)
??????(???????????????????????)
61
??????

• ?????FoxMeyer??????ERP???????,????????????????????
  ???????????????????????,????????
• http//140.127.214.222/Demo2/ERP92/report2/s12/ind
  ex.htm
• http//www.chinamgt.com/harment/mm/0104/inf.htm

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5. ????

1. Krasner, H. (2000). Ensuring E-Business Success
   by Learning from ERP Failure, IEEE IT Pro,
   January/February, pp. 22-27.
2. Scott, J. E. and Vessey, I (2002). Managing Risks
   in Enterprise Systems Implementations,
   Communications of the ACM, Vol. 45, No. 4, pp.
   74-81.
3. Vogt, C. (2002). Intractable ERP A Comprehensive
   Analysis of Failed Enterprise-Resource-Planning
   Projects, Software Engineering Notes, Vol. 27,
   No. 2, pp. 62-68.
4. Yeo, K. T. (2002). Critical Failure Factors in
   Information System Projects, International
   Journal of Project Management, Vol. 20, pp.
   241-246.
5. Tao, Y., Lee, J. and  Liu,  S.-C., A Framework of
   Problem Diagnosis for ERP Implementations,
   Operations Management Frontiers Winds of Change
   Conference, Production and Operations Management
   Society, Chicago, Illinois, April 29-May 2, 2005.
   
6. Wixom, B. H. and Watson, H. J. (2001), An
   empirical investigation of the factors affecting
   data warehousing success, MIS Quarterly 25(1),
   pp. 17-41.
7. Payton, F. C. and Zahay, D. (2003), Understanding
   Why Marketing Does not Use the Corporate Data
   Warehouse for CRM Applications, Journal of
   Database Management 10(4), pp. 315-326.
8. Elmuti, D. (2002), The perceived impact of supply
   chain management on organizational effectiveness,
   Journal of Supply Chain Management 38(3), pp.
   49-57.
9. ????ERP?????????,???,??????????
10. ERP??????????,???,???????? ?????????
11. ????????,???,????????????
12. ERP ??????,???,?????????????????????
13. ????????,???,?????????
14. ERP????????,??????????ERP?? ??????
15. ????ERP???? http//www.erp.org.tw
16. ????ERP?? http//www.irc.erp.ncu.edu.tw/
17. ??ERP??http//erp.im.fju.edu.tw/
18. ???????????http//ms.cca.nsysu.edu.tw/