EurOccupations international conference Expert session clerck, staff, management

1
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Cluster
• Administrative services department Manager
• Cashier
• Executive secretary
• filing clerk
• Post sorting or distributing clerck
• Receptionist
• Secretary (general)

• National context
• (spain)
• legislation
• RD107/2008
• FAMILIA PROFESIONAL
• ADMINISTRACIÓN Y GESTIÓN

2
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Filing clerk

• Auxiliar de archivo
• Skill levels
• Level I (five levels framework)
• Basic administrative activities
• Tasks
• Perform basic activities of reproduction and
  stored on conventional or electronic media
• Access to documentation on conventional or
  digital media
• Update and extract types of information using
  computer apllications
• Scanner and reproduce documents on digital way
• Trainning modules
• Basic management
• Basic comunication activities
• Filing

3
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Secretary
• general

• Auxiliar administrativo, Secretario/a
• Skill levels
• Level II (five levels framework)
• administrative activities
• Administrative activities of reception and
  customers relations
• Tasks
• Reception
• Draw up the administrative management of
  bussiness processes
• Enter data and texts
• File management
• Comunicate in a foreign lenguage
• Knowledge computer applications
• Trainning modules
• Administrative and commercial
• Data recording
• File management

4
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• cashier

• Taquillero, Cajero
• Skill levels
• Level I (five levels framework)
• Basic administrative activities
• Tasks
• Basic management relating to the recovery,
  payment, receipt or reintegration with customers,
  suppliers or other agents, acording to the method
  and instructions in order to comply with rigth
  and obligations to others.
• Under supervision of a higher
• Trainning modules
• Basic Administrative and commercial
• Basic comunication activities

5
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Post sorting or distributing clerk

• Clasificador y/o repartidor de correspondencia
• Skill levels
• Level I (five levels framework)
• Basic administrative activities
• Tasks
• Management support of internal and external
  correspondence.
• Conventional or electronic media
• Parcel service
• Trainning modules
• Basic management and office activities

6
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Receptionist

• Recepcionista/ Telefonista, Operador/a de
  atención telefónica.
• Skill levels
• Level II (five levels framework)
• Administrative activities of reception and
  customers relations
• Tasks
• Reception
• Transmit and receive routine operations with
• Protocols for working and equipment telephony.
• Trainning modules
• Reception and comunication activities

7
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Administrative Services
• Department
• Manager

• Director administrativo
• Director comercial
• Director de empresas de servicios, consultorías o
  gestorías
• Skill levels
• Level III (five levels framework)
• offices, consulting and services management.
• Tasks
• Administrative management proactively.
• Trainning modules
• administration and management of communications
  for the leadership.
• Development, processing and presentation of
  working papers
• management of legal documentation and corporate
  
• treasury activities.

8
EurOccupationsinternational conference Expert
sessionclerck, staff, management

• Executive
• Secretary

• Asistente de dirección, Secretario/a ejecutiva
• Skill levels
• Level III (five levels framework)
• assistent Manager
• Tasks
• Manage the information and comunication, both
  internal and external related responsible and
  leadership, using, if necessary, foreign
  lenguages
• Keep file
• Assist management in the development and
  implementation of activities
• Proactivity and autonomy.
• Trainning modules
• Bussines english
• Foreign lenguages
• Administration and management of comunications
  for the lieadership
• Meetings, travel and event management
• Tratment and presentation of working papers .