RPro Company Overview Presentation_1007

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Overview of the Worlds Premier Software Solution

• Serious software for serious retailers

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Introduction to Retail Pro
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The Retail Pro Mission

• To be the leading global provider of
  merchandising, store operations and multi-channel
  software solutions and services to mid-tier
  specialty retailers.
• To grow the company profitably and to increase
  shareholder value.
• To always operate the company with integrity and
  to share with those who help bring success.

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Corporate Summary

• Founded in 1978
• Retail Pro Purchased by Island Pacific in 2004
• 160 employees including newly appointed and
  experienced management team
• FY06 Turnover 25M USD
• Profitable and cash-flow positive
• Business offices in San Diego, Irvine (LA),
  Sacramento, London, Beijing and Sydney

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This is Retail Pro!

• The premier international retail management
  software solution
• The professional grade system for emerging
  smaller businesses through multinational
  retailers
• Unmatched scalability and adaptability for growth
• Affordable at any level or number of stores
• Highly configurable
• Easy to learn Easy to use
• Operating in 18 different languages
• Localized and used in 73 countries

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Retail Pro Milestones
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Retail Pro Milestones
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Globally Localized/Centrally Deployable
Recognized throughout the world Delivered and
Supported via Worldwide Partner Network

• Serving 37,000 store locations
• 1000 personnel
• 320 certified technicians

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Our Customers by Type of Business
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Our Customers Influence RetailWorldwide.
(partial glimpse of our clients)
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Key Benefits of Using Retail Pro

• World Class Intuitive User Interface
• Ideal for Single or Multi-store Configurations
• Solid Retail Infrastructure - Unlimited Scaleable
  Platform
• Multi-tax and multi-currency capabilities
• Consolidated reporting available at store,
  country or regional levels
• A Total Retail Solution Package
• Solid Best Practices Retail Business Logic
  Services
• Easily Adaptable Interfaces Available to 3rd
  Party Applications such as Epicor, MS Dynamics
  Nav, Sage Pro, etc.

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Its all about the Architecture

• Oracle relational database is completely
  embedded and scales virtually without limit
• Open design easily integrates with legacy
  systems, maximize existing resources such as
  Employee Payroll, Merchandising, ERP, CRM or any
  3rd Party Application
• Low administration, installation and built-in
  technicians toolkit
• Supports SQL and XML for any custom development
• Data is continuously and consistently in-sync
  between inventory and its history
• Statistics-rich information available through Key
  Performance Indicators (KPI)

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Powerful Extensive Tools

• Ability to manage screens, pages within screens,
  field data definitions without the additional
  burden of programming or customization
• A multitude of Auxiliary and User-defined fields
  are available
• Ability to implement hand-held applications with
  the same look and feel as the front-end or the
  back-office
• Flexible report and document layout management
  and configuration without any programming or
  customization involved
• Embedded with Industry Standard Crystal Reports
  Viewer and Reports Manager

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Retail DNA
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Customer Management
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Customer Management

• A suite of marketing and management screens that
  can dramatically increase sales by improving the
  retailers knowledge of their customers and
  their preferences
• Provides the ability to increase sales through
  target marketing
• Capable of ranking and scoring customers based
  on their buying habits and merchandise
  transactions
• Integration with other retail systems, such as
  e-commerce, web sales, catalogue orders, phone
  sales, etc.

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Customer Management Advantages
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POS Management
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POS Management

• Utilizes the Oracle database platform and uses
  key standards and technologies
• Extremely easy to customize and personalize the
  application
• Provides a seamless transition and integration to
  powerful and intelligent tools of Planning and
  Business Intelligence
• Can escalate a customers shopping experience and
  increase customer loyalty

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POS Management Advantages
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Feature Highlights

• Multi-Language Text Prompts

• Complex Kits Packages

• Point-of-Service Training

• Mobile Device Implementations

• Increase Brand Name Sales

• Suggestive Up-Selling of Offers

• Suggestive Non-Merchandise Sale

• Central Customer Value/Gift

• Customer Loyalty

• Central Returns

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Multi-Language Text Prompts

• Screen appears in stores native language
  regardless of location
• Customer display text is shown in the stores
  local language

Hello
Hola
Hola
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Complex Kits Packages

• Promotions accurately and effortlessly handled

AccessoryDiscounted
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Complex Kits Packages

• Regardless of the complexity of the item in
  promotion

Package PricesProrated Per Item
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Device Independent Implementations
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Point-of-Service Training

• Ease in Point-of-Service training and education

Select Option Apply Discount Make Deposit Change
Paper Press Help Play Video
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Mobile Device Implementations

• Quickly identify customer and purchasing
  preferences

Mary MillerFrequentCamper
GoldMember
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Increase Brand Name Sales

• Influence purchase of brand name items

SYSTEM GENERATES COUPONFOR PRIVATE LABEL BRAND
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Suggestive Up-Selling of Offers

• Suggest purchase of complimentary items on sale

Mary MillerLantern Purchase PROMPTBuy One
Get One Free
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Suggestive Cross-Selling

• Intelligent selling

Mary Miller Camping Gear ON SALE
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Suggestive Non-Merchandise Sale

• Warranty Up-Sell

Mountain Bike279.99 PROMPTSuggest Warranty
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Central Customer Value/Gift

• Issue and accept cards at any store

LOYALTY MEMBERSTATUS DISCOUNT
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Customer Loyalty

• Identify preferred customers, status and rewards

Mary MillerGOLD MEMBER
LOYALTY MEMBERSTATUS REWARD
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Central Returns

• Accept return at any store
• Retrieve original receipt (where possible)

Mary Miller PROMPTReceipt No.
Receipt No. 123456789
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Security/Loss Prevention
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Security/Loss Prevention

• Powerful set of processes and tools to help
  decrease shrinkage
• Improve the effectiveness of audits and
  efficiency of store operations activities
• Provide detailed evidence and case management to
  aid in making stores secure and help in the
  prosecution of perpetrators

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Security/Loss Prevention Advantages
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Inventory Management
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Inventory Management

• Store, assign and individually tailor master
  inventory lists with min/max levels, built-in
  stock ledger views changes in quantity, cost and
  more
• View each items order, receiving, transfer,
  adjustment, and sales history including
  individual transactions
• Assign photo and multiple price levels to items
  or styles including serial/lot number tracking
• Make immediate or planned price markdowns for
  selected items, optionally restore prices at a
  later date, as well as auto-purchase orders to
  replenish stock
• Point in Time Inventory capability

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Inventory Management Advantages
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Returns Management
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Returns Management

• Enables retailers to validate refund transactions
  against a central host extended database
• Reduces fraud and ensures accurate refunds
• Improves customer service and adheres to
  enterprise compliance guidelines

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Returns Management Advantages
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Employee Management
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Employee Management

• Initial set-up of security and authorization
  level assignments to employees is a priority for
  any retailer
• Defines the different types of applications and
  transactions that a store employee can process
• A number of tools are provided for managing
  employees

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Employee Management Advantages
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Price Promo Management
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Price Promo Management

• Generates maximum value of merchandises
  lifecycle so that you can drive up your overall
  margins
• Improves upon responsiveness to demand and
  deliver timing and accuracy, so that you can
  determine the best mix of price and promotion to
  help you drive sales and better understand impact
  on the merchandise forecasts
• Improves utilization of promotional dollars at
  all levels of the enterprise in order that
  returns on promotional spend are maximized
• Takes the guesswork out of the pricing and
  promotions process so that inventory costs can be
  reduced while improving sales

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Price Promo Management Advantages
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Purchase Order Management
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PO Management

• Powerful forecasting and replenishment tools that
  automate much of the replenishment process,
  reducing the chance of out-of-stocks
• Best Replenishment wizards available to generate
  the necessary purchase orders when items reach a
  low level
• Removes the receiving bottlenecks by simplifying
  the receiving process
• Real-time data exchange across the enterprise as
  it relates to on-hand quantities, special orders
  and promotional markdowns
• Ability to seamlessly interface to enterprise
  based systems

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PO Management Advantages
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Business Intelligence
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Business Intelligence (BI)

• Ability to analyze high and slow volume sellers,
  high and low margin items, refunds, etc.
• Provides valuable information about consumer
  demands, customer behavior, category/style
  performance and optimal allocations
• Ability to drill up or down the retail
  organization to obtain the best view of the
  companys performance
• Performance management tools to allow retail
  organizations to quickly adapt to any challenges
  and changes within stores operation

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Business Intelligence Advantages
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Planning
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Planning

• Workflow guides user easily through predetermined
  business process
• Ability to customize layout of windows, columns,
  descriptions, orientation
• KPI/Key Metrics Reporting (i.e. Turn, GMROI,
  Stock to Sales)
• Assortment planning includes both option planning
  and range planning
• Unit planning for OTB can be checked
  againstcapacity for store
• Built-in Report Writer to include Exception
  Reporting

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Planning Advantages
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Reporting Analysis
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Reporting Analysis

• Equipped with reports and document managers to
  customize receipts, reports and documents
• Unlimited number of filtering options are
  available
• Include/exclude parameters, and view charts and
  graphs for reports without any need of additional
  programming or customization
• Reports can be viewed and saved on disk and sent
  to another location via email or scheduled for
  automatic generation
• Embedded industry standard Crystal Reports Viewer
  and Reports Manager

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Reporting Analysis Advantages
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Significant Additional Topics
DeploymentOptions
CustomerTestimonials
SupportOptions
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Solid Retail Infrastructure
PresentationServices
Rich Client(Delphi)
Thin/WebClient
Reports(Crystal)
Other
Business Logic Interface (API, SQL, COM)
Object Repository
BusinessLogicServices
Many OtherObjects
AdvancedAnalytics
Customers
Inventory
Vouchers
Purchase Orders
Sales
Sales Orders
Transfers
Transfer Order
Adjustment
Settings
Employees
Rep Journals
Rep Summaries
Rep Lists
Custom Object
(Business Logic written in Java, PLSQL and SQL)
DataStorage/AccessServices
Data Storage Interface (API, SQL, Java)
Temp File/XML
Oracle
Other
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Scalable Extensive User Interfaces
Plug-in Module (COM Server, Language Independent)
Validation Plug-in(COM Class)
Print Plug-in(COM Class)
Tender Plug-in(COM Class)
Other Plug-in Classes
Notifier
Notifier
Notifier
Other Plug-in Adapters
Validation Plug-inAdapter
Tender Plug-inAdapter
Print Plug-inAdapter
Plug-in Manager
Business Object Wrapper
Business Object
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Centralized Deployments
Meta Frame FarmApplications InstalledRPRO9
Series DC Edition Citrix or Terminal Server
Oracle Enterprise Edition Database Cluster
Web Services Applications InstalledApache or MS
IISCrystal Reports orReport app. of choice
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Global Consolidation
Communications ServerApplications
InstalledRPRO9 ECM Oracle
Oracle Database Server
Web Services Applications InstalledApache or MS
IISCrystal Reports orReport app. of choice
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Franchisee Subsidiary Operations

• Localize interfaces, and assign languages and
  currencies to franchisees, subsidiaries or
  stores.
• Define a centralized, master inventory list
  (catalog) for any or all franchisees,
  subsidiaries or stores.
• Designate customers as global customers
  (available at all franchisees/subsidiaries/stores)
  or local customers
• Group customers by region and/or district to
  allow the allocation of direct marketing budgets
  more effectively.
• Order merchandise for stores belonging to
  multiple franchisees/subsidiaries
  (multi-subsidiary PO).
• Transfer merchandise among stores belonging to
  multiple franchisees/subsidiaries
  (multi-subsidiary TO).
• Poll and consolidate data from multiple Main
  stations using different currencies/languages.
• Poll directly with remotes using different
  currencies/languages.

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Support Options

• Retail Pro Support Plus offerings are as follows
• Software Assurance (Membership)
• Retail Pros standard BP support
• Support Plus Bronze
• Tailored for customers who have an experienced
  Retail Pro technical staff
• Have a solid service partnership with their
  Retail Pro business partner
• Require Retail Pros support resources in system
  down emergencies
• Support Plus Silver
• Large enterprise environments.
• Operating a network of stores sharing
• Brand name
• Operating environment
• Business rules
• Support Plus Gold
• Silver plus centrally managed business partner
  networkunder one agreement

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Support Plus Program Overview
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Product Roadmap Details

• Fiscal Printers integration Q3 2007
• L2 Data for v8 Q4 2007
• Oracle 10G/Vista compatibility Q1 2008
• Franchisee Sales Filter Q1 2008
• Offers Promotions Q1 2008
• Phase 1 Loyalty Mgt Q1 2008

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Product Roadmap More Details

• SMB EE BI Q1 2008
• Various v8 limitations removed (e.g. 30x30
  matrix, fee types) Q1 2008
• EFT Resiliency Q1 2008
• Check Guarantee Q3 2008
• Global EFT Q3 2008
• EIM Phase 1 Q3 2008
• Alterations Repairs Q3 2008
• Central Customer Credit Q3 2008

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What customers are saying

• Retail Pro by far offered all the functionality
  I desired in running the store. It only took a
  couple of hours to install the system. The system
  is easy to use and very intuitive. - The Great
  Forest Toys
• The ability to sort inventory in many ways,
  searching inventory via keywords and being able
  to specify date ranges when looking up receipts
  and vouchers are just a few of the nice features
  we like in v9 Auburn Bike Works
• Retail Pros v9 detailed inventory control and
  sales tracking has enabled us to more accurately
  purchase merchandise. - Encanto Barcelona

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What one business partner says

• Fast Track/Beta program brought our technicians,
  trainers and v9 installs up to speed efficiently
  and quickly
• Signed up four clients - two single stores and
  two multi-site operations and have successfully
  implemented all sites
• Two single stores are high transaction volume
  stores and Retail Pro v9 has performed flawlessly
  at POS 
• One multi-site currently has no open issues
• Last install is the largest with four
  subsidiaries and several stores with tight
  integration to JD Edwards ERP system 
• Several custom plug-ins were also developed to
  address unique requirements such as receipt
  terms, aggregate weight of all items on a Sales
  Order.

Madhu Bontha - Retail Information Systems (RIS)
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Another Business Partner

• Fast Track 1 addressed the need for expeditious
  problem solving of client issues
• Fast Track 1 brought STGs implementation team up
  to speed on v9 series. 
• Signed up one single store and one multi store
  operation - successful implementations 
• Implemented one single store with v9 wirelessly
  via terminal services.
• Utilized bluetooth scanning technology to
  demonstrate versatility of hardware options
  compatible with v9.
• One multi-site (3 store high end clothing
  retailer) excited to use the centralized customer
  database feature in v9.1.2.
• Just released centralized customer return feature
  in v9.1.3 will benefit this same customer greatly
  in the near future.

Jeff Davis STG/Implementation Manager
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International Business Partner

• ECM for Centralized Management has satisfied
  Planeta Sport objectives
• Once issues resolved with help from Retail Pro
  Tech Support, the system worked fine and
  efficiently
• No issues encountered related to system stability
• v9 is a very good, easy, and a stable system
• Retail Pro Tech Support has provided invaluable
  service

Jaime Fontecilla Eniac/Implementation Manager
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What an International Customer says

• The Retail Pro System provided us with all the
  necessary information to manage our retail
  business efficiently. Now we can have immediate
  store operations information to facilitate any
  changes instantaneously.
• We will be deploying the Retail Pro system to
  the rest of the store chain before the end of the
  year. The ease of use, fast response and
  stability of the product are great! The Eniac
  support we have received to date is truly
  outstanding!
• Company size approximately 80 stores

Alex Issa - President and Owner, Planeta Sport
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Retail Pros Differentiating Advantage

• Best of Breed POS Transaction Sets
• A unique solution for global retailers
• Global local deployment and support
• Sophisticated retail analytics and planning
• Affordable from single to multi-chain store
  configurations
• Scalable to adapt as a business changes and grows
• Solid retail infrastructure and architecture
• Complete customer data capture and segmentation
• Complete inventory control management
• Complete purchase order management
• Easy to use world class intuitive user interface
• Powerful and extensive tailoring tool kit

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Thank you.
Seriously.
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Headquartered Around the World

• Retail Pro
• World Headquarters
• 3252 Holiday Court
• La Jolla CA 92037 USA
• Phone [phone]

Retail Pro Asia Pacific 27 Brolga Way Westleigh,
2120 Sydney, Australia Phone [phone]
Retail Pro Latin America 3252 Holiday Court La
Jolla CA 92037 USA Phone [phone]
Retail Pro Greater China 10/F, Tower B, Huixin
Plaza Middle North No 4 Ring Road Chaoyang
District Beijing, China 100101 Phone 86 10 8
498 4912
Retail Pro UK/Europe The Mill HouseRoyston
Road Wendens AmboEssex, CB114JX Phone 44 1799
542224
Retail Pro DevelopmentRetail Pro University 400
Plaza Drive, Suite 200 Folsom CA 95630 USA Phone
1 916 605 7200
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Global Business Partner Locations
Asia Pacific China Hong Kong India Indonesia Japan
Korea Malaysia Maldives New Zealand Phillippines
Singapore Taiwan
EMEA Denmark France Germany Greece Hungary Italy K
uwait Lebanon Malta Poland Portugal Qatar Russia S
audi Arabia South Africa Spain Sweden UK
Latin America Brazil Chile Colombia Dominican
Republic Panama El Salvador Mexico Puerto
Rico Venezuela
United States California Colorado Delaware Florid
a Georgia Hawaii Illinois Louisiana Massachusetts
Michigan Minnesota New Jersey New York North
Carolina Ohio Oklahoma Pennsylvania Texas Virginia
Canada Alberta British Columbia Ontario
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Installations in 73 Countries
Andorra Australia Austria Bahamas Bahrain Belgium
Bermuda Brazil Canada Chile China Colombia Costa
Rica Curacao Denmark Dominican Republic Ecuador Eg
ypt El Salvador
France Germany Greece Guam Guatemala Holland Hondu
ras Hong Kong Hungary India Indonesia Ireland Ital
y Jamaica Japan Korea Kuwait Lebanon
Liechtenstein Luxembourg Malaysia Maldives Malta
Mexico Monaco Netherlands Antilles N. Mariana
IslandsNew Zealand Nicaragua Nigeria Oman Pakista
n Panama Peru Philippines Poland
Portugal Puerto Rico Qatar Russia S. Africa Saudi
Arabia Scotland Singapore Spain
Sweden Switzerland Taiwan Thailand Turkey United
Kingdom United Arab Emirates United States of
America Venezuela Virgin Islands
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Apparel Customers

• Agent Provocateur
• Al Sawani
• American Apparel
• Diesel
• GAP
• G-Star
• Gucci
• Jawad Group
• Jil Sander-Germany

• Knife River
• La Perla
• Louis Vuitton
• Marahil Al-omomah
• No Fear
• Onward Retail
• Pendleton Woolen Mills
• Under Armour

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Health Beauty Customers

• Benefit Cosmetics
• Estee Lauder
• Bobbie Brown
• Clinique
• Sephora
• The Body Shop
• Make Up Forever

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Books Office Customers

• Cartridge World
• Jarir Stores
• Casio
• Paradise Pens

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Footwear Customers

• Ecco
• EMYCO
• Stuart Weitzman
• The Converse Outlet Store
• Nike
• Puma Shops
• Dr. Marten
• Redwing Shoes
• Reebok
• Churchs Shoes

• SAS Factory Stores
• Charles Keith
• Sportsline America
• Charles David
• Guess Footwear
• New Balance
• Hurley

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Gifts Toys Customers

• Swarovski
• Swoozies
• Lladro
• Niagara Regional Parks
• Kennedy Space Center
• Michaels
• Wacky Bear Factory
• Gamers Paradise
• Memories

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Other Customers

• ADOC
• Aramark
• Delaware North
• Gabriels
• Iacon
• ISSCO
• Optical Stores of Aspen

• Pettiti Garden Centers
• Sony
• Sprider AEBE
• Star Wholesale Decorators
• Sunsations
• The O Store
• The Wine Shoppe

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Sports Customers

• Cycle Gear
• Edwin Watts Golf Shops
• Golf Galaxy
• Golf Town
• Nascar/ISC Motorsports
• Nike
• Puma
• Roger Dunn Golf Shops
• Play It Again

• Push-Pedal-Pull
• Southern Golf Partners
• Northstar at Tahoe
• Squaw Valley
• Rawlings Outlet Stores
• Austads Golf
• Burton
• Callaway Golf
• Pro Golf Discount
• Mizuno