NAS iX12-300r Drive Screening

1
NAS iX12-300r Drive Screening Refresh

• December-2010

2
NAS iX12-300r Overview
Capacity Configuration Model Name SKU 4TB 4 x 1TB
HDD StorCenter ix12-300r Network Storage, 4TB
34656 8TB 4 x 2TB HDD StorCenter ix12-300r
Network Storage, 8TB 34657 Accessories Expansion
Pack 4 x 1TB HDD Expansion Pack 34677
742709346774 Expansion Pack 4 x 2TB HDD Expansion
Pack 34678 742709346781 Spare HDD, 1TB Single
Spare/Accessory HDD, Hot-Swappable, 1TB 34711
Spare HDD, 2TB Single Spare/Accessory HDD,
Hot-Swappable, 2TB 34712 Spare Power Supply
Spare/Accessory Power Supply, Hot-Swappable 34713
Spare Fan Spare/Accessory Fan, Hot-Swappable
34714 742709347146 Spares Kit, 1TB HDD ix12
Spares Kit with 1TB HDD, Fan and Power Supply
34995 Spares Kit, 2TB HDD ix12 Spares Kit with
2TB HDD, Fan and Power Supply 35000
3
Visual Inspection

• Refer to Iomega Work Instruction D03262800,
  INSPECTION OF PLASTIC SURFACES OF REMANUFACTURED
  ASSEMBLIES.
• Visual inspection should include the following
• The drive case is not fully seated, is
  misaligned, or has physical damage.
• Control buttons are seated and appear to work
  properly
• The rear connector pins are bent, missing, or
  sunken, or the connector housing is damaged.
• There are loose parts or foreign material inside
  the drive. Turn the drive over and listen for
  loose parts tumbling inside.
• There are extra stickers or labels on the drive
  case.
• There is corrosion, fingerprints, marks or
  contamination on the drive case.
• The serial number label is missing, damaged, or
  illegible.
• The printing on the logo is illegible or
  incomplete.
• The functional test should only be administered
  to drives that pass VMI.
• Customers will occasionally remove the hard disk
  drive and other electronics from the outer case.
  If the drive has no connectors, doesnt weigh
  very much or has otherwise been altered, the
  drive should be failed (Failure Code FRAUD).
• Once the unit is powered up, make sure to check
  for the following
• Listen for properly operating fans
• Listen for obviously failed hard drive noise
  (grinding, buzzing, beeping)
• All L.E.D. lights are functioning to show drive
  activity.
• The L.C.D. screen is functioning properly

4
NAS DEPP

• The iX12-300r process uses a version of DEPP
  designed to image network hard drives. This
  version of DEPP is known as NAS DEPP.
• For the iX12, NAS DEPP (SOHO DEEP) is initiated
  by interrupting the boot process and initiating
  the rebuild command
• NAS DEPP has 3 major components.
• .csv file Contains all of the definitions for
  the drive images
• Image files The actual image to be written to
  each HDD
• The NAS executable program
• Like the other version of DEPP, the folder is
  portable with no installation required. All of
  the components needed to run the program are
  contained in the NAS DEPP folder
• The version of NAS DEPP used for reverse
  logistics screening and refurbishment is exactly
  the same as the one used in drive
  production/rework.

5
Drive Readiness

• Remove the hard drives from the unit by releasing
  the lever and pulling on the sled handle
• Using a USB interface card connect the drive to
  the PC and allow it to be detected
• Open Disk Management and delete all of the drive
  partitions
• Right click on the unallocated partition and
  create a new partition using the new partition
  wizard
• The drive only needs to be short formatted.
• When the new partition is built and healthy,
  run chkdsk to ensure that there are 0KB in bad
  sectors and no problems with the hard drive.
• Every drive processed needs to have all of the
  previous customer information removed.
• The Iomega Security Erase Utility (ISEUtil.exe)
  is used to completely overwrite all data from the
  previous customer. Refer to the Iomega Security
  Erase training module for details.
• Once all of the drives have been prepared to
  receive a new image they are ready to be
  re-inserted in to the iX12 enclosure.

6
Drive Imaging NAS DEPP

• Re-install the hard drives in to the iX12 case
• Attach power cables and the network cable in port
  1.
• Attach a DB9 Null Modem cable (female - female)
  into the rear of the unit and to the NAS DEPP
  computer's serial port.

• Attach a USB keyboard. The keyboard can be
  attached in the front USB port if it is more
  convenient as there is no USB flash drive
  (imager) required for this process.
• Attach the iX12 to the test network.

7
Drive Imaging NAS DEPP

• Start the NAS DEPP Program
• The Terra Term software is used to communicate
  with the iX12 and monitor the boot process.
• Start Tera Term and configure the COM1 settings
  per the information below.

8
Drive Imaging iX12

• With Tera Term running, turn the ix12 unit on.
• Watch the boot process for the ix12 in the
  communications window.
• Watch for the message shown below. This will
  appear in about 1 minute or slightly longer.
• Press the lt ESC gt key when you see 'GRUB loading,
  please wait...'.

9
Drive Imaging iX12

• The screen below will appear after pressing
  ltESCgt.
• Select SOHODEEP and press ltENTERgt.

10
Drive Imaging iX12

• The information below will be displayed.
• The ix12 unit will now send the request to the
  NAS DEPP server.
• The NAS DEPP server must have the latest version
  of images for this rework.
• A client window will be opened by NAS DEPP and
  the unit will be downloaded with the images
  required.
• The unit will follow the normal NAS DEPP process.

11
Drive Imaging NAS DEPP

• When NAS DEPP has finished successfully the green
  screen will appear.
• Use the power button on the front of the unit to
  power the iX4 down.

12
Drive Rebuild Verification

• After the rebuild of the drive, ensure that the
  image has been properly installed. Power the
  drive back on and allow it to boot.
• Access the rebuilt drive using the StorCenter
  Manager tool or a browser and the IP address.
• Step through the set-up screens and ensure that
  the public and backups folders have been created
  in My Computer.
• Using My Computer drag a file to the mapped drive
  (public) to ensure that files can be copied to
  the drive. Delete the file that was copied to the
  unit.
• In the management console view the dashboard to
  determine system status.
• Click on the hardware status option and ensure
  that all of the parameters are green.
• Under the Settings tab choose the disks icon
  and make sure that all of the disks are shown as
  operating (green) and that the full capacity of
  the disks is available.
• Always verify the current drive firmware by going
  to the Settings tab and choosing the Update
  option and taking note of the software version.
  

13
Drive Rebuild Verification

• Wipe down the drive to remove any fingerprints
  and other markings
• Repackage the drive in the approved Iomega
  shipping container
• Return the drive to inventory