??????????? ???????????????????? ?????????????? ?? ???? ??????? Avaya ?????? ???????, Oberon

1
??????????? ???????????????????? ??????????????
?? ???? ??????? Avaya?????? ???????, Oberon

2
Avaya ???????
Alexander Graham Bell
1877
1880
Bell Telephone
Bell Canada
1882
1895
Western Electric
Northern Electric
1885
1976
ATT
Northern Telecom

1995
1995
Lucent
Nortel
2000
18 ???????, 2009
3
Avaya ???????????? ? ????
19,000 ??????????? ? 120 ???????
?????????? ???????????????? ???? ?????????????
???????
????? 10,000 ????????????? ???????? ?? ????? ????
30M ??? ?????????????? ?? ????? ????, ?? 50
?????? ??? ? ?????????? ??????????
????????? - ?????????? - 5B - ?????????? ????????
?? 40 ????? ????????????????? ??????? ???????
??? ? ?????? ???????????
?????????? ? RD 5,400 ????????
4
Avaya ?????
1 Unified Communications revenue 1 Telephony
Solutions revenue 1 Audio Conferencing
licenses 1 Enterprise messaging revenue 1
Maintenance Services revenue Gartner Magic
Quadrant Leader in Unified Communications,
Enterprise Communications and Contact Center
quadrants Avaya named to the 2009 worlds most
ethical companies list
Others 29
Cisco 18
Siemens 10
Alcatel- Lucent 11
NOTE Current analyst data includes results for
LG-Nortel and other shipment activity that will
be restated and may change in future analyst
reports.
???????? Avaya ???????? ?? ????? ????????????????
? UC ???? ?? ?????????? ???????
5
Avaya ????????? ?? ?????
Strong, and increasingly positive, industry
analyst endorsements
Market Share Leader in multiple categories
Positioned as a leader in UC, Corporate
Telephony, CC Magic Quadrants
Avaya 2 Share
Unified Communications 25 Cisco 23
Contact Center 39 Alcatel-Lucent 17
IVR/Voice Portal 15 Genesys 14.5
Messaging 29 Cisco 22
Telephony Systems 24 Cisco 17
Maintenance 11 Siemens 7
SME 19 Siemens 14
IP Telephony, CC Leadership
Strong Product and Segment ratings
Videoconferencing Award Winner Avaya ADVD
Avaya Flare
Sources DellOro Group 2. Gartner 3. Canalys
4. T3i Group 5. Intellicom Analytics 6. Avaya
Quarterly Customer Update on Market success and
Operating Strength Fourth Quarter and Full Year
FY2011
6
Avaya ????????? ????????? (???????????? ??????)
7
Avaya ? ??????

• 20 ??? ???????? ?????? ???????????? Avaya
  (ATT/Lucent Technologies) ? ??????
• ??????? ????????????? ?? ??????????? ? ?????
  (RD) ? ??????
• ????? 400 ?????????????? ?????????
• ????????? ???????? ? ?????? ? ??????? ??? ?
  ?????? 24?7 ?????? Avaya Services
• ??????? ????? Avaya University
• ???????? ?????????? ? Nortel Enterprise
  Solutions ????????? ????? ? ?????? ? ???????
  ???????????? ???????? ??????

Avaya Cisco HP / 3Com
????????? ???????? (?????)
??????? E2E ?? 1-?? ?????????????
???????? ???????? ?????.
????????????? (??????? /??????)
??????????????????
??????????????????
?????????? ??????
(???????? ???????? ????????????? ???????? Avaya
)
8
Oberon ??????

• ????????? ????????????? ?????????? ??????, call ?
  contact-???????
• ?????????? ? ?????????? ?????????????????
  ????????? ????? ? ??????? ??? ????????????????
  ??????
• ?????????? ???????? ?????? ? ?????? ?????????
  ???????? ???????
• ?????????? ? ????????? ??????? ?? ??????????????
  ????????????

?? ????? ? 2003 ????
9
Oberon ??????????? ? ???????????????
?????? ?? ??????
10
Oberon ????????????? ???????
11
????????????? ????????? - ???????
?????
?????????, ??
?????
TDM/ISDN
??????, R2 MFC????????????? ?????? DCP Extender
?????????? ??????? ?????? ??? ??????????
?????? ??????????
?????????? ???????
?????????????????
12
????????????? ?????????
Application
Avaya AuraTM CORE
PSTN
Connection
SIP Trunks
TDM Trunks
Avaya/ACME SBC
Access
CM Branches
3rd Party PBX
13
????????????? ????????? - ???????
14
Session Manager

• Avaya Communication Manager ????????????
  ???????????????? ??????? ??? ?????????? ?????????
  ????????? ????? (SIP, H.323, DCP, Analog) ? ??
  ????????? ????? (ISDN, QSIG, H.323, Analog)
• ??????????? SIP-????????? ??????????????
  ??????????? Avaya Session Manager
• ?????? SIP-????????? Avaya SM ????????????
  ????????? ????????? ?????? ? ????? SBC

15
Session Manager - ??????????
???
????????
Avaya Aura Communication Manager ??????
Avaya ???????
?????????????????????
???????????
?????????
16
???? Video-??????????
Avaya Aura Conferencing SE 6.0 SP1 (Video MCU)
Avaya Aura System Manager 6.1
Avaya Aura Presence Services 6.1
Avaya Video Conferencing Manager 6.1 - Windows
Server 2008
Avaya Aura Core
Avaya Aura Session Manager 6.1
Avaya Aura Evolution Server (R6.0) SIP-H.323
Video Gateway
Avaya Video Desktop Device 1.x
Avaya one-X Communicator 6.0
Polycom RMX (SIP)
Avaya 1030, 1040, and 1050 1040 4-Port MCU 1050
8-Port MCU
Without Content sharing
ISDN
Avaya 1010 1020
H.320 Video
Avaya one-X Communicator 6.0 (H.323)
Polycom VBP-E (H.323)
Firewall
Internet
H.323 Video
17
?????????? ? ??????-????????????
AVAYA ACE
Traditional CTI (e.g. AES)
18
???????? ?????? ??????????

?Workflow reaches stage where real-time human response is needed ? Person is contacted directly by business process on preferred device - text to speech contextual message ? Persons response e.g. Press 1 to approve is fed into workflow ? If response not received on time, process contacts alternate personnel ? Workflow proceeds to next stage once response is received
?
19
???????? ?????? ??????????
???????
???????? .
???????? ???????????? ???????
??????????? ????????
??????????? ??????? ? ??????? ?? ??????????
????????????? ??????? ? ????????????? ??????????.
??????????? ???????? ????????
?????????? ???????????????? ?????
AVAYA ANS
?????????? ?? e-mail
????? ?? ??????????
????????? ?????????-????? (??? ?????????????)
???????????? ?????? ? ????????? ??????????
????? ?????????????
?????????? ?? ????????? ? ????? SMS
??????????/ ???????????????? ????
DTMF
??????, SMS
?????????? ???????????? ????????? ??????????
20
???????? ?????? ??????????

• ?????????? ????????
• ?????????? ? ?????????????? ?????????????? ?????
• ???????? ? ??????????? ?? ??????? ? ????????
  ???????
• ?????????? ???????????? ?? ??????? ?????
  ????????????? ???????????? ?? ???? ??????? ?
  ???????? ?????? ??????????
• ?????, ??????????? ??????? ?????????? ????? ?????
  ????????? ???????
• ??????????? ??????? ?????????????? ??????????
  ?????????? ?????