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Designing a Blended Learning Program

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Designing a Blended Learning Program and Other Great Mysteries of Life Gus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and ... – PowerPoint PPT presentation

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Title: Designing a Blended Learning Program

1
Designing a Blended Learning Programand Other
Great Mysteries of Life
Gus Prestera, PhDPresident, effectPerformance,
Inc.Partner, Bevenour Prestera and Associates,
LLPAdjunct Professor, Penn State
UniversityCertified Performance Technologist
February 17, 2009Berkeley College
www.personal.psu.edu/gep111
www.bevenourprestera.com
www.effectperformance.com
2
Why Am I Such a Blending Fool?
Why Am I Such a Blending Fool?
3
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Curriculum Design
Consulting
Custom Course Development
Classroom Materials (guides, slides, T3)
E-Learning (courseware, tests, games,
simulations, webinars, m-learning)
Blended Learning

Classroom and blended programs in the areas of
Leadership Development
Management
Sales
Service
Communication
Trainer Certification
Hosting and facilitation

7
What is Blended Learning to You?
What is Blended Learning to You?
8
What is blended learning to me?

Using MULTIPLE
Delivery Technologies
With MULTIPLE
Approaches
For the SAME
Target Audience

To accomplish MULTIPLE
Instructional Objectives
Within a SINGLE
Integrated Strategy
To achieve DESIRED
Organizational Results

By efficiently supporting learning and
performance over time.
9
Asynchronous e-Learning
Courseware
Discussion Forums
RSS Feeds
Wikis
e-Mail
Listserv
Blogs
Communities of Practice
10
Synchronous e-Learning
Polling
Monitor participation
Whiteboard
Desktop Sharing
Chat
11
Virtual Worlds
Virtual Meetings
Social Networking
Massive Multi-User Games
We arePenn State! (kind-a) www.secondlife.com
12
Mobile Learning
M-Learning
Podcasts
Mobile Games
Vodcasts
13
Some Technologies

Chat
Whiteboards
Multi-User Games
Virtual Worlds
Collaboration Tools

Classroom Instruction
Audio Conference
Video Conference (Tele-Presence)
Web Conference
Virtual Worlds

Courseware Tutorials
Simulations Gaming
Tests and Assignments
Podcasts Vodcasts
Books Workbooks
Mobile Learning Wikis

Course Management System (e.g., Angel,
Blackboard)
E-Mail
Blog
Threaded Discussion (Bulletin Board)

14
Some Approaches
Ask the Expert
Edutainment
Group Discussion
Drill Practice
Role Play
QA
Problem-Based Learning
Storytelling
Demonstration
Debate
Discovery
Lecture
Simulation
Case Study
Brainstorming
15
Performance Engineering Model
Organizational Factors

Information
Clear expectations
Relevant feedback
Clear instructions

Incentives
Financial rewards
Recognition, praise
Positive work environment

Resources
Materials, tools
Time
Working conditions

Individual Factors

Capacity
to learn
to perform
to improve

Motivation
to learn
to perform
to improve

Knowledge
Know-how
Skills
Fluency

Gilbert, 1970Human Competence
16
Performance Solutions

Information
Clear expectations
Relevant feedback
Clear instructions

Incentives
Financial rewards
Recognition, praise
Positive work

Resources
Materials, tools
Time
Working conditions

Clarify expectations
Provide feedback
Provide instructions

Provide resources
Improve tools
Ergonomics

Incentivize performance
Recognize performance
Cultural change

Capacity
to learn
to perform
to improve

Motivation
to learn
to perform
to improve

Knowledge
Know-how
Skills
Fluency

Formal learning
Informal learning

Simplify work
Development
Hire/Replace

Coach
Hold accountable
Hire/Replace

17
Blended Learning Models
Marker Prestera, 2006
Approach Description Best Suited For
1. Stitching Using different media and delivery technologies based on cost/benefit profile Leveraging existing resources and minimizing costs
2. Styles Matching the media and delivery technology with audience learning styles Increasing participation in training and raising learner satisfaction
3. Bookend Sequencing instruction such that e-learning comes before and after instructor-led training or such that instructor-led training comes before and after e-learning Optimizing the time and investment involved with instructor-led training
4. Integrated Develop a cohesive strategy for addressing a learning need that integrates multiple learning activities and involves both formal and informal learning Developing mission-critical skills
5. Performance Develop a cohesive strategy for addressing a performance need, leveraging not only formal and informal learning but also non-training performance improvement interventions Improving performance
18
What is blended learning to me?

Using MULTIPLE
Delivery Technologies
With MULTIPLE
Approaches
For the SAME
Target Audience

To accomplish MULTIPLE
Instructional Objectives
Within a SINGLE
Integrated Strategy
To achieve DESIRED
Organizational Results

By efficiently supporting learning and
performance over time.
19
What process can we use to design it?
What process can we use to design it?
20
The Learning ProcessHow do we support learning
over time?
SkillFluency
KnowledgeBuilding
SkillMastery
SkillTransfer
AwarenessBuilding
SkillRefresh
SkillBuilding
Barriers to Transfer
Prestera Marker, 2006
20
21
Design Considerations

Match technologies with needs
What can be self-paced vs facilitated?
What can be online vs F2F?
Optimize support for key points in the learning
process
How do we get commitment to move beyond
awareness?
What can we do to support transfer?

Give it legs!
What can we do to promote fluency?
What can we do to prevent fading?
Match approaches with needs
What can we do to optimize the classroom
training?
What can we do to optimize virtual classroom?
Keep it cohesive
How do we guide learner through the blend?
Where do we have overlap? (yet avoid redundancy)

22
Course Map A Coaching Course
Half-Day Overview for supervisorsget their
commitment to support transfer
Executive Briefing
1-hour webinar to set context, provide overview,
and set expectations build awareness
Introductory Webinar
Laying the Groundwork for CoachingBuild knowledge
WBT tutorial
The Coaching ProcessBuild knowledge
WBT tutorial
Playbook
Covering the 2 modules aboveMastery of knowledge
Online Test
Focus on practice, practice, practiceMastery of
skills
Classroom Event
OTJ Assignments
Discuss what worked, what didnt, and how to
overcome obstacles - Skill transfer
Follow-up Conference call
12 scenario-based podcasts to help maintain
skillReduce fading
Podcast Series
Web site containing links to tools,
resourcesEventually, move towards social
networking format
Resource Site
22
23
Supporting the Learning Process

Feedback SystemsAdditional possibilities
Coaching the Coach
Coaching Certification
Coaching Black Belt

Online Test
Role Play in the classroom

WBT Tutorials
Case-based activities and discussion in the
classroom

Executive Briefing
OTJ Assignments
Follow-up Discussion
Playbook

Introductory Webinar
SkillFluency
KnowledgeBuilding
SkillMastery
SkillTransfer
AwarenessBuilding
SkillRefresh
SkillBuilding

Podcasts
Resource Site

Prestera Marker, 2006
23
24
IntroductoryWebinar
How might your blend look different?
Laying the Foundation
The CoachingProcess
Online Knowledge Exam
Pre-work Assignment
Pre-work Assignment
1½ -Day Classroom, e-Learning, OTJ Blend
Classroom Event
3-Day Classroom OTJ Blend
Classroom Event
Post-work Assignment
Post-work Assignment
Follow-UpWebinar
Resource Site
12 MonthlyPodcasts
Resource Site
25
Another Example?
Another Example?
26

Orientation Guide
Curriculum Guide
Compensation Guide
Expectation Setting with Branch Managers
Checkpoint Call (with Training Manager)
Week-by-week Roadmap

Workbooks
Web-based Training
Live Meetings (with Training Manager)
Online Exams
Books
Webcasts

Scenario-based Exercises
Case Studies
Situational Videos

Weekly Coaching Sessions (Role Plays)
Action Learning Assignments
Branch Manager Meetings

Performance Tracking
Branch Manager Meetings
More Coaching Sessions
Instructor-led Workshops
Continuing Education Certifications

Communication Strategies
Application Strategies
Educational Strategies
Simulation Strategies
Feedback Strategies
KnowledgeBuilding
SkillMastery
SkillTransfer
SkillFluency
AwarenessBuilding
SkillBuilding
31
What are some pitfalls and lessons learned?
What are some pitfalls and lessons learned?
32
Lessons Learned
5. Blended learning can represent a fundamental
change it may require change management
4. Dont be a tech snob or ideologue .be
pragmatic in selecting technologies and approaches
1. Blending is not an excuse to add more
fat keep it lean
3. Blended learning is a process so guide them
through it
6. It doesnt all need to roll out
together Consider a phased rollout

2. E-Learning is not a trash dump for bad
content
learning needs to happen online too

33
When does blended learning make sense?
When does blended learning make sense?
34
When Integrated Blends Make Sense
Skill Complexity
low
high
3
4
low
Skill Importance
2
high
1
35
Examples