Employee Engagement Approach

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NGN ICT Standards, Climate Change and
Dematerialisation
Keith DickersonHead of Global StandardsBT
Global Symposium for Human Capital
Development Warwick University21 - 25 July 2008
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Scope

• Trends
• Climate Change and ICT response
• BTs 21st Century Network
• Impact on the way we work
• Key Messages

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UKs Largest Ever Investment in Super-Fast
Broadband 

• Announced 15 July
• Will provide up to 10 million households with the
  next generation broadband speeds of up 100 Mbps
• Will allow you to watch multiple streams of HD
  television
• Will allow your family to have real time video
  conferencing and a whole range of applications
  that dont exist today
• Welcomed by Ofcom

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Astounding growth and enormous potential
ICT has been associated with at least half of the
economic growth in the past 50 years
Large proportion of the world to join the
Network Society
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Global ICT footprint (2)
reproduced by kind permission of GeSI
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How does this break down?
reproduced by kind permission of GeSI
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But ICT has an enabling (mitigating) impact
reproduced by kind permission of GeSI
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Working together to exploit the power of ICT
BT Wind Farm 250MW electricity
Generation
Equipment
Innovation
IT equipment 125 TW/hrs per year
Standards organisations
ICT savings 3 by 2012
Architectures
Typical datacentre 16.5GW/hrs a year
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ICT Energy Efficiency aims

• Holistic view of the Broadband ecosystem
• Measurement methods
• Tools (such as checklists, footprint calculator
  etc.)
• Improved technologies and architectures
• Low Power ADSL2, VDSL2 and PON
• Always available not always on
• Information and Presence based power
• End-end approach
• Convergence of Fixed and Mobile Broadband
• Remote device
• Management
• Networking
• Policy

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Dematerialisation aims

• Substitution of high carbon products and
  activities with low carbon alternatives
• White Papers on Homeworking, Telepresence,
  Audioconferencing, Human Capital Development
• Case studies, best practice and tutorials to help
  understand the issues and trade-offs available to
  network operators, ISPs and vendors
• Interaction with Standards Bodies to promote ICT
  and avoid duplication of effort
• Reducing the carbon footprint of our own
  operations

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BTs Green Path
BTs vision is to help customers thrive in a
changing world and we believe that better
communications can help create a better, more
sustainable world for everyone.

• BT consumes 0.7 of the UKs total power
• BT have reduced our UK carbon footprint by 58
• BT aims to reduce carbon emissions
• UK 80 reduction by 2016
• Globally 80 reduction by 2020
• CSR and customer benefits alongside a business
  benefit reduction in cost

based on the 1996 figure
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We have achieved this by

• Purchasing Renewable Energy
• Creating energy efficiencies in the network and
  data centres
• Using our own technology
• To work flexibly
• To reduce travel
• To enable home-working
• Home-shoring
• Field force automation

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Why is BT introducing the 21st Century Network?

• Revolutionise customer experience
• Make it easier to buy and use services
• Enable customers to do things themselves
• Deliver innovative products more rapidly
• Rapid service creation implementation
• With more people creating new services
• Make it simpler to deliver and maintain service
• Process, systems network automation
• Transform the cost base of the Company
• Enabler of whole life cost reduction (CAPEX
  OPEX)

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21CN High Level Network Architecture
Applications Layer
Capability Exposure Layer
Intelligence (session control, resource
management etc.)
Roaming Remote Access
i-Node
Nomadic
Internet
Profile
Authentication
Directory
Location
Call-server
Presence
Resource Management
Home Network
OLOs, MNOs, ISPs, ASP,s
Home Network
MPLS or Carrier Ethernet
Branch Office
xDSL
Packet switched core network (MPLS/DWDM)
LAN
Fibre - copper
Resilient backhaul
Corporate / Campus
Fibre
LAN
Apps hosting and Datacentres
OSS / BSS (end to end service management etc.)
Data Centre
High bandwidth direct links to Metro
LAN
MSAN
Metro Node
Core Node
Customer Environment
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Contact Centre Efficiencies and BT CRM Homeshoring
Virtual contact centres enable you to use the
most talented agents anywhere in the world
building a sustainable workforce across all
geographies, languages and cultures

• Benefits
• Build teams to include carers, differently-abled
  or mature workers
• 30-second commute Reduces and saves energy
  andimproves motivation
• Reduce costs Office space, utilities, agent
  churn,recruitment, training
• Flexibility to respond to fluctuating demand
• BTs breadth of experience (4,000 contact
  centres) ensures BT is a partner of choice for
  virtualising global contact centres

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Flexible Working including BT MobileXpress and
Conferencing
Flexible working solutions allow desk sharers,
homeworkers and mobile employees to access all
the resources associated with traditional office
environments, helping to create an agile
workforce thats empowered, informed and
efficient anywhere at anytime.

• Benefits
• Reduces or avoids travel to meetings
• Reduced costs, reduction of office space
• Increases productivity
• Global connectivity away from the office
• Frees staff to spend more timewith customers

Total avoided CO2 emissions from using
conferencing to replace face-to-facemeetings
within BT
97Ktonnes per year saved
BT teleworkers take 63 less sick leavethan
their office-based colleagues
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Unified communications solutions
Our solutions can enable users can take part in
almost any kind of communication to anyone at any
time, by linking voice, mobile and data services
with desktop. They enable individuals or
workgroups to work together, e.g. via voice,
e-mail, instant messaging, presence applications,
voice and web conferencing, file sharing,
applications sharing, records management, or
online discussions groups.

• Benefits
• Simpler collaboration
• Improved productivity
• Increased responsiveness
• Reduced cost
• Increased client-facing time

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Field Force Automation
The FFA suite is a set of solutions enabling
automation of a business mobile workforce it
enables a company's field force to access
corporate data and applications from any device,
anywhere and at any time.

• Benefits
• Improved productivity through enhanced data
  capture
• Real-time reporting on key operational
  performance indicators
• Close business or solve customer problems on the
  spot
• Reduced reliance on paper records

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Technology Around the corner

• Always available Broadband
• New data centre
• Pressure on games market for better processors
  and standby
• Smart metering
• Smart logistics - improvements in transport
  scheduling and storage
• Smart motor systems - optimisation
• Smart buildings better design, management and
  automation
• Smart grids reducing losses in power sector

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Existing Products still in infancy.

• Always Available rather than Always On
  Broadband
• Not just network potential for up to 1W saving
  per line much greater energy savings possible
  in equipment connected to broadband line
• 21CN expected to deliver 30 energy saving over
  existing network
• EU BB Code of Conduct setting standards for both
  networks and equipment
• Service Carbon Footprints
• will present a true end-to-end picture enabling
  consumers to make choices based on carbon impact
  of different services
• Automated carbon auditing
• will enable greater management of energy
  consumption and CO2 reduction targets within the
  enterprise
• Smart Metering for home and office
• Will enable electricity suppliers to smooth peaks
  and troughs through demand side management

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Products still being talked about

• Energy Monitoring solutions
• Empowering behaviour change creating awareness
  can reduce home energy consumption by as much as
  30
• Technology will evolve to support not just home
  but whole life energy monitoring, including
  both office and out-and-about consumption
• Smart home technology
• will enable greater control over the home
  environment making energy minimisation easy
• Thin client computing
• Enabled by high speed broadband significant
  energy savings over dedicated computers
• Software upgradeable greater life expectancy
• Sensor networks (flood / environmental /
  temperature etc.) will support adaptation to
  climate change

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Key Messages

• ICTs are part of the problem but also part of the
  solution to Climate Change
• ICTs can reduce GHG emissions in other sectors by
  20 by 2020 (equal to the total emissions of US
  or China)
• Many new technologies emerging which will enable
  energy efficiencies
• 21st Century Network will enable many new
  applications which are not possible today
• Dematerialisation is possible and will proceed
  apace
• Behavioural and cultural changes are required to
  achieve these impacts

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Thank You
www.bt.com/betterworld