Dickson K.W. Chiu

1
COMP7580 E-Transformation in Business Summary
and Outlook

• Dickson K.W. Chiu
• PhD, SMIEEE, SMACM, Life MHKCS
• EIC Int J of Sys Service Oriented Engg
• dicksonchiu_at_ieee.org kwchiu_at_acm.org

2
e-Business What are transformed?

• Form of information and documents
• E.g., invoice, customer information, contract,
  product catalog, company news, payment records,
• Data/Document -gt Content/Info -gt Knowledge
  Management
• Processes for managing, analyzing and using them
• Functional perspective accounting, sales and
  marketing, production, design, human resource,
• Organizational perspective Operational,
  Knowledge, Management, and Strategy

3
E-business Trend

• 4 phases of Net commerce
• not a single step!

4
e-Business - How are they transformed?

• Electronically, but more due to Internet and Web
  technologies
• proprietary -gt http, HTML, Web server, Web client
  and server programming
• Perl, PHP, JSP, Java Bean, .Net, Apache, Tomcat,
  
• A unified(?) way to represent information and
  document for sharing and integration
• Data Schema, Database, Knowledge Representation
  (Semantic Web)
• Oracle, MySQL, MS SQL Server, XML, RDF, OWL,
• A unified(?) way to represent software systems
  interface and business processes
• Service-oriented computing, workflow
  representation and management
• BEA Weblogic, RosettaNet, MS BizTalk, ebXML,

5
e-Business Why is the transformation needed

• Stay competitive by value-adding
• Operation Efficiency (for lowering the cost)
• Strategic Positioning (for raising the selling
  price)
• Service orientation

6
e-Business Who will be affected in what ways?

• Clients/Customers gt Focus on CRM
• Cost New experience (UI, security)
• Benefit More competitive price, better
  services/products, better after-sales support -gt
  better customer experience
• Company staff gt Focus on ERP / decision support
• General staff vs Management vs Developers
• Cost New experience and operation (UI, security)
• Benefit higher productivity, fast decision
  response
• Business partners gt Focus on supply / value
  chain
• Cost New interface and operation (UI, security
  trust)
• Benefit more efficient communication, easier to
  establish business relationship dynamically,
• gt Requirement and Process driven
• gt All under current umbrella of Logistics

7
Contemporary IT Transformations in Logistics
Focus of this Course

• Tremendous technological advances in past decades
• Logistics management relies on analysis over
  massive information from heterogeneous sources
• Disparate business functions in service-oriented
  economy
• Despite service-orientation, inventory purchase
  decision is still vital
• Internet and mobile technologies has further
  improved logistical effectiveness and efficiency
• Enabled logisticians and management to make
  timely, informed, and accurate decisions
• but create new dimensions of complexity
• IT people work closely with logistician and
  management
• Understand complex requirements
• Choose the right technology and design
  appropriate IT infrastructures, architectures,
  and systems
• Explain how contemporary IT can help to others

8
Key Methodology Suggested

• Requirement analysis is key to success of IS
• Process centric and service orientation
• Environment scanning
• Event-driven execution
• Exception and urgent handling through alerts
• Human decision and action support
• Relationship management in supply/value chain
• Both suppliers and customers
• Information / Process / Knowledge integration
• gt The key is to achieve information and process
  integration for efficient and effective decision
  support.

9
Outlook

• Web 2.0
• Social networks
• Web 3.0
• Semantics and ontology
• emarketplace
• Intelligent Transformation
• Agent technology
• Mobile -gt Pervasive / Ubiquitous Transformation
• Process adaptation through views
• Cloud computing
• Comp7790 ?