Dignity in Care

1
Dignity in Care

• The Royal Borough of
• Windsor Maidenhead
• Catherine Mullins
• Policy Planning Officer
• Adult Services

2
What we have done

• Created a Commissioning Strategy that has Dignity
  and Respect as a strategic priority
• Completed a Dignity Audit throughout the whole of
  the Council
• Sought Older Peoples views on how important
  Dignity and Respect is to them
• Hosted an Awareness of Dignity Day for all staff
  and Service Providers all service user groups
• Sent Dignity in Care Cards to all Service
  Providers - at Fee Uplift time!
• Customer Care Coordinator using the Dignity Cards
• Raised Dignity in Care at all Forums, Partnership
  Boards, and meetings, both internal and external
• Included specific Dignity Awareness Training in
  the Training Calendar
• Overview and Scrutiny Panel Presentation and
  continuing interest, including further review
  with survey

3
What we are doing now

• Creating a Joint Dignity Statement with Partners
  in Health Services
• Staff newsletter regular features
• Creating an internal Dignity Champions network
• Explicit features of Dignity in commissioning
  processes
• Changing the Quality Assurance Template to
  include explicit Dignity in Care measures
  internal and external
• Reviewing how policies and procedures are
  written, including corporately Dignity at Work
• Changing the new staff induction process
• Seeing the Practical Application Meals Audit in
  Care Homes

4
What we have planned

• Changes to the Screensavers, showing the Dignity
  Messages, also posters and newsletter
• Conference on the End of Life Strategy Dignity
  in death
• Changes to all job descriptions so that
  expectations are clear from the start
• Changes to the confidentiality policy
• Team Action Plans with Dignity and Respect
• Service User Reference Groups
• Work with CSIP!