The Perfect Blend A Blended Learning Matrix Solution

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The Perfect Blend A Blended Learning Matrix
Solution
1921 Gallows Road, Ste. 1000 Vienna, VA
22182 800-316-6221
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Icebreaker Activities
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Learning Objectives

• By the end of this presentation, you will be able
  to
• Discuss the links between various training
  formats, the needs and preferences of the
  audience, and organizational limitations
• Design a blended learning training matrix
• Select the appropriate training solutions in
  various situations

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Background

• Agency
• US Forest Services Office of Civil Rights (OCR),
  Washington DC
• OCR Responsibilities
• Responsible for the enforcement of
• Civil Rights statutes
• Executive Orders
• Regulations
• Policy guidance
• Directives by Congress, the Equal Employment
  Opportunity Commission (EEOC), the Office of
  Personnel Management (OPM), the Department of
  Justice (DOJ), and the Courts.

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Project Background, contd.

• Forest Service Challenges
• Operating under two class settlement agreements
• At least three additional class actions pending
  certification decisions with the EEOC

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Project Purpose

• OCR was delegated responsibility to
• Ensure that Forest Service complied with the
  class settlement agreements
• Inform Agency employees and internal and external
  customers of their EEO rights, responsibilities,
  and programs
• As part of the EEOC ruling, Forest Service was
  required to provided training in specific EEO
  topics

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Applying the ISD Methodology
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Initial Training Development and Delivery
Approach

• Instructor-led training sessions
• Two to four hours in duration
• Deployed in each region/station/area, field
  offices, and districts
• Limitations
• Availability of instructors
• Costs of training delivery
• Availability of training participants
• Location of training participants

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The New Recipe
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Training Formats
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Matrix
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Matrix Design
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Identification of Topics

• What are the pressing problems?
• Agency priorities
• Mandates
• Skills and/or knowledge gaps
• Is training the solution for those topics?

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Selecting the Topic
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Identify existing resources

• What resources already exist?
• Are they appropriate for the
• Audience?
• Topic?
• Need?

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Existing Resources (Forest Service)

• Instructor led courses
• Reasonable Accommodation
• Preventing Reprisal
• Self Instruction Guide
• Alternative Dispute Resolution (ADR)

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Selecting the Appropriate Blend
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Selecting the Appropriate Blend

• To complete the matrix, you will need to
  select the appropriate blend by considering the
• Audience
• Organization needs
• Budget

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Group Activity
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Audience Analysis

• Variety of learning styles
• Nature of jobs/job tasks/job skills
• Levels of education
• Variety of age groups

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Audience Analysis, contd.

• Geographically dispersed
• Remote locations, limited technology access

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Organizational Needs

• Technical capacity
• Deployment deadlines
• Monitoring requirements
• Culture change needs

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Budget Considerations

• Development
• Deployment
• Maintenance

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The Perfect Blend
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Training Formats
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Instructor Led Courses

• Advantages
• Face-to-face interaction
• Networking opportunity

• Disadvantages
• Course duration
• Costs

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Web Based Courses

• Advantages
• Anywhere, anytime
• Easy to Track
• Easy to Deploy

• Disadvantages
• No face-to-face interaction
• Higher initial costs

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Self Instruction Guides

• Advantages
• Alternative to WBT
• Anytime, anywhere

• Disadvantages
• Hard to maintain
• No face-to-face interaction

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Mini PowerPoint Presentations

• Advantages
• Face-to-face interaction
• Quick

• Disadvantages
• Less interaction
• Little in-depth information

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Job Aids

• Advantages
• Increase general awareness
• Quick reference guides
• JITT

• Disadvantages
• Lack of in-depth information
• May not be used as stand alone

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Selecting the Best Approach
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Results
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Reduction in Filing of Complaints
Reference Internal OCR memo, 2007
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Reasons for Reduction in Complaint Filing

• Forest Service attributed the reduction in
  complaints to
• More EEO training
• Better EEO training
• The agencys very competent EEO counselors
• Continued use of Alternative Dispute Resolution
  (ADR)
• Good management practices

Reference Internal OCR memo, 2007
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A Satisfied Client

• An excerpt from the feedback received from the
  OCR
• It has truly been a pleasure meeting and working
  with you. It has been a positive and rewarding
  experience!

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Group Activity
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Questions?
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Contact

• Samir Morankar
• smorankar_at_c2ti.com
• 703-448-7926
• Anne Y. Tsang
• atsang_at_c2ti.com
• 703-448-7944