Optivity Telephony Manager Release 2.0

1
Optivity Telephony Manager Release 2.0
2
OTM Architecture

• Client-server architecture two kinds of clients
• OTM server (client server configuration)
• Windows 2000 Server
• Windows NT Server 4.0
• Windows client or standalone configuration
• Windows 2000 Professional
• Windows NT 4.0 Workstation
• Windows 95 / 98
• Web browser client
• Netscape Navigator or Microsoft Internet Explorer

3
Integrated Management Solutions
Optivity NMS HP Openview
Succession CSE 1000
4
Management Server

• Single point of connectivity when utilized
  as a terminal server
• Reduces the number of access points
• Provides alarm collection processing for
  multiple telephony devices

Optivity Telephony Manager
Serial Windows Web
5
OTM Network View
CSE Element Manager
OTM System Window
OTM provides an organized network view of sites,
systems, and management access points
6
Windows Features

• Navigator
• Station Administration
• Call Tracking
• Traffic Analysis
• Maintenance Windows
• Alarm Management
• LDAP Synchronization
• ESN Analysis
• Telecom Billing System

7
Web Features

• Web Navigator
• Web Alarm Browser
• Web Maintenance Pages
• Web Station Administration
• View stations
• Apply changes to keys
• Online help documentation
• Virtual System Terminal
• Web Billing Reports

8
Station Administration

• Windows Station Administration
• General station information
• Customized reporting and graphical representation
• Station adds, moves, changes
• Set up and configure sets
• Station courtesy change
• Web Station Administration
• View station configuration and make changes to
  features or keys
• Changes can be scheduled
• Station courtesy change
• End users can also be given permissions to view,
  access online help or make changes to their own
  sets

9
Sample Help File

• Web based help files
• Can be customized by administrator
• Examples of customization
• Add link to system speed call numbers
• Document access codes
• Provide phone number of system administrator

10
Traffic Analysis

• Collects traffic from Meridian 1 and Succession
  CSE 1000
• Maintains a database of collected traffic data
• Traffic collection using DBA or an external
  buffer box
• Traffic collection can be scheduled
• Many pre-defined reporting options
• What if? scenarios

 
11
Call Tracking

• Call monitoring and detection of toll fraud
• Graphical trending and call pattern analysis
• Real-time monitoring of individual extensions
• Alarm notification

12
Alarm Management

• View alarms via the OTM web browser or windows
  client
• Alarms received from Meridian, Succession CSE
  1000, ITG, Call Pilot, Symposium Call Center
  Server (SCCS), Meridian Mail
• Notification provided via email, pagers or fax
• Trap forwarding to NMS or HP OpenView for
  voice/data network management

13

• Alarm Notification

Alarm Browser
Meridian 1
Meridian 1
ITG Cards
Etc.
Maint TTY
SNMP Traps Over ELAN
Serial to SNMP Conversion via Scripting utility
Serial
Optivity NMS
Alarm Notification
Text Handler
SNMP Traps
Alarm Manager
File
Alarm Log
Pager, email, fax notification Alarm Notification
Conditions Definable via scripting
utility. Example script and scripting Wizard are
available.
PC Events
PC Log
OTM Server
14
Integration

• Support for Optivity Network Management System
  (NMS)
• Telephony folder and icon in Optivity NMS
  InfoCenter
• Management via Web-based functionality
• Server co-residency on Windows NT
• Alarm integration and correlation
• Support for HP OpenView Network Node Manager
  (NNM)
• OTM alarm forwarding
• Access from NNM to OTM web pages
• Requires NNM release 6.x running on a Windows NT
  platform
• NNM and OTM are NOT supported on the same PC
• Requires OTM premium package for Alarm
  Notification

15
ESN Analysis Tool

• Data retrieval
• Data installation
• Data modification
• Data reporting
• Data export
• ESN global change
• Digit Manipulation Index (DMI)
• Free Special Number Screening Index (FSNI)
• Incoming Trunk Exclusion Indexes (ITEI)
• Route List Index (RLI)

16
LDAP Synchronization
Help Desk, Service Order System(s)
LDAP Directory Server
Web Browser
IP Backbone
Optivity Telephony Mgr Gateway
HR System
Inventory System
Web Based and Windows Applications

LDAP Client Interface


OTM Services
MAT Databases
OTM Clients
Web Browser
M1 PBXs
IP Backbone
17
LDAP Synchronization

• Eliminate redundant tasks
• Common data is shared between OTM the LDAP
  server
• Improve accuracy
• Incorrect shared data only needs to be corrected
  in one system vs. many
• Faster adds, moves and changes
• Common data does not have to be re-entered when
  setting up a station in OTM
• Save time!
• Fewer people entering the same data multiple times

18
Telecom Billing System

• Comprehensive call accounting application
• Easy to use interface
• Over 50 pre-defined reporting options
• Filtering capability
• Alternate currencies
• Collect Call Data Records (CDR) real-time or
  buffered

19
OTM Billing Packages

• Telecom Billing System
• Billing General
• Billing Enhanced

• Billing General
• Complete call costing billing
• Over 50 pre-defined reports
• Multiple costing scenarios
• Data is shared with station
• administration

• Billing Enhanced
• Includes all of the functionality of
• Billing General..plus..
• Web Billing Reports
• General Cost Allocation System
• Consolidated Reporting System
• Consolidated Call Costing Reports

20
OTM Billing Enhanced

• Web Billing Reports
• 15 pre-defined reports
• User access to web reports can be defined
• General Cost Allocation System (GCAS)
• Allows costed data (cellular calls, calling card
  calls, etc.) to be imported or manually entered
  into the Telecom Billing System
• Consolidated Reporting System (CRS)
• Consolidates data from GCAS and TBS for reporting
• Consolidated Call Costing Reports (CCCR)
• Collect and cost CDR for each system
• Generate consolidated reports across multiple
  systems

21
GENERAL PACKAGE Common Services Scheduler
Version Control Windows Navigator Site
Assignment Import/Export Watchdog Database
Compact and Repair Web Navigator PDT Password
SIPE Support Fault Management Alarm Capturing
and Logging PC Event Log and Viewer, Alarm
Viewer (Windows) Alarm Banner (Web) Configuratio
n Management System Window List Manager
Directory Editor Station Administration Web
Station Administration ITG Configuration IP
services DBA Database Backup and Restore for X11
database Accounting Management Unparsed DBA CDR
DBA Traffic Security Management OTM User
Admin Standard WinNT Security Web Station
Access Group Set-up System Access Windows
System Terminal Web Virtual Systems
Terminal Applications M3900 Corporate Directory
Directory Reporting Optivity NMS HPOV
integration
ENHANCED PACKAGE Includes all General Package
Functionality PLUS... Common Services Web
Station (End-user read only) Fault
Management Web Alarm Browser Configuration
Management Maintenance Windows Web Maintenance
Pages Inventory Management Performance
Management Traffic Analysis
PREMIUM PACKAGE Includes all Enhanced Package
Functionality PLUS... Fault Management Alarm
Notification Configuration Management ESN
Analysis Web Station (end-user
read-write) Applications LDAP Synchronization

• UNBUNDLED
• Accounting Management
• Telecom Billing System
• (includes Call Tracking)
• Billing General
• Billing Enhanced (Web reports, GCAS, CRS CCCR)
• System Access
• Access Server

22
Optivity Telephony Manager Business Value
23
Before
2. Boss has difficulty locating the administrator
1. Boss is upset because his phone isnt working
4. Administrator has no way to check the system
remotely
3. Boss finally locates the Administrator who
is working from home
5. Drives to the office and checks on the problem
6. Determines that several phones are down
7. The problem is finally resolved after 2 hours
of no Service!

• No Remote Visibility
• Employee Security Issues
• Poor Control
• Lost Revenue
• Rigid Operations

BOSS IS UPSET!
24
AFTER
1. Administrator is notified of problem
immediately via pager
2. Checks alarm details via the Web while
working from home
Management Flexibility Unleashed
4. Resolves problem using CLI via the Web
3. Checks the system status via the Web
5. Uses customizable help to document alarm
specifics

• Remote Management
• Reduced Downtime
• Improved Control
• Reduced Costs
• Operational Simplicity

6. Notifies boss of outage and resolution
VERY HAPPY BOSS!
25
The OTM Managed Network
Alarm Management Pager notification, Web alarm
browser. Web Maintenance System status, test,
enable, disable. Web Help Alarm details, can be
customized by the administrator. Web Virtual
System Terminal CLI pass through to the
switch. Web Station Administration View phones,
change keys, access help.
IP
Optivity Telephony Manager
Meridian 1
SCSE1K
26
Before

1. Boss asks why telecom costs are so high
2. Administrator analyzes piles of CDR records
3. Too time consuming And no clear reporting
4. Uses 3rd party call accounting software
5. No correlation between Station data and call
accounting software
6. Engages 3rd party to analyze and correlate data
7. Presents issues to boss 3 weeks later and
thousands Of spent in the undertaking

• No Visibility
• Lack of Coherent Reports
• Open to Toll Fraud and Telephone Usage Abuse
• Poor Alarm Coordination
• Lost Revenue
• Rigid Operations

BOSS IS UPSET!
27
AFTER
1. Users access usage reports via the web on a
regular basis
1. Administrator is notified of unauthorized
telephone usage immediately
Management Flexibility Unleashed
2. Managers take action to reduce
unauthorized telephone usage
2. Administrator changes user settings via the Web
3. Presents usage problem to boss for escalation
3. Awareness helps to decrease overall telecom
costs

• Improved Visibility
• Powerful Reporting
• Usage Tracking
• Notification of Unauthorized Use
• Increased User Awareness
• Reduced Telecom Costs
• Efficient Operations

VERY HAPPY BOSS!
28
The OTM Managed Network
Call Tracking Real time monitoring for abuse,
pager notification. Telecom Billing System Call
accounting made easy, usage reports via the
Web. Single Point of Data Entry Billing and
station subscriber information is shared, LDAP
synchronization.
IP
Optivity Telephony Manager

Meridian 1
SCSE1K
29

• Customer
• 8,600 employees
• Multiple Networks and management tools
• Multiple network administrators
• 4 sites and systems to manage

Management Savings
THEN SOLUTION NOW Potential Savings
Poor Visibility OTM Call Tracking Telecom Billing System Usage Monitoring 100k
Lack of Coherent Reports OTM Telecom Billing System Over 50 Pre-defined Reports 30k
Manual Reactions to Problems OTM Alarm Management Reduced Downtime 100k
No Data Correlation OTM Station Administration Telecom Billing System One data directory for Station and Billing 50k
TOTAL 280k
Agility
30

• Customer
• 1000 employees
• No visibility of internal usage
• Must reduce telecom expenses

Management Savings
THEN SOLUTION NOW Potential Savings
No visibility of internal telephone usage OTM Telecom Billing System OTM Web Based Billing Reports 5.00 a month per employee
TOTAL 60k

• OTM Telecom Billing System Web reports
• Awareness decreases unauthorized telephone usage
• OTM payback/ROI can be achieved in less than 1
  year!

31
Summary

• Simplified management of traditional and VoIP
  networks
• End-user self management
• Single access point for multiple devices
• Security solution for usage abuse and toll fraud
  detection
• Consolidated view of network elements
• Unified alarm management
• Management solution for distributed networks
• Powerful reporting capabilities
• Scalable solution

32
2.01 Localisation Program

• Localise OTM 2.0 Windows features into French
  and German
• OTM Windows Navigator Screens
• OTM Windows Applications e.g. Station Admin,
  TBS, ESN Analysis etc.
• Windows Help
• Localise OTM 2.0 Web features into French and
  German
• OTM Administrator Web Screens
• OTM End User Web Screens
• OTM Web Help (Administrator End User)
• Installation parts of Server Client software
  not Localised
• No new OTM functionality introduced with 2.01
• Beta Trials Begin Wk IV Jan GA Wk I April

33
OTM 2.1 Feature Summary

• Rls 26 Concurrency - OTM will support the
  functionality introduced with this program
• USB Dongle support
• Improved License/TN reporting (used sets report)
• Support for English MS Windows XP Professional -
  dropping support for Windows 98 and Windows NT
  Workstation
• CDR Limits to be incresed on TBS (4 times
  current limit)
• Bug Fixes

34
(No Transcript)
35
Back-up Slides
36
Fixed Software Limits

• DBA connection maximum of 256 M1s
• Corporate directory limit of 20 organizational
  levels
• Maximum of 2.5 million call records per costing
  configuration
• Circular alarm queue can hold 1,360 traps

No other fixed limits
37
Network

• Full functionality with WinNT or 2000 Server
• Two NIC cards
• one to Embedded LAN (Meridian 1 LAN)
• one to Customer LAN

38
OTM 1.1 Training

• H316 OTM Overview - VHS and Guide
• 316 OTM Fundamentals - CD-ROM
• 317 OTM Basic Functionality and Web Services
• 318 OTM Telecom Billing Services
• 319 OTM Installation and Troubleshooting
• Other required skill sets
• Windows NT, Windows 2000 (require
  intermediate/advanced skill level)
• PC Hardware
• Internet Browsers
• Network Management
• Data Communications and LAN Skills
• TCP/IP Networking

39
Glossary

• OTM Optivity Telephony Manager for Meridian 1
• MAT Meridian Administration Tools
• IP Internet Protocol
• LAN Local Area Network
• Mbps Megabits per second
• LDAP Lightweight Directory Access Protocol
• CLI Command Line Interface
• RAS Remote Access Service
• PBX Private Branch EXchange
• CDR Call Data/ Detail Record
• DBA Data Buffering and Access
• ESN Electronic Switched Network
• PSTN Public Switched Telephone Network
• NMS Network Management System
• TTY Teletype (Command Line Interface)
• NDS Novell Directory Services
• TBS Telecom Billing System