A Collaborative Approach to Communication for Healthcare

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A Collaborative Approach to Communication for
Healthcare Engineering Professionals
Beth Vye October 13, 2012
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About ISIS

• ISIS is a leading community organization that
  welcomes immigrants
• Working in partnership, ISIS offers services and
  creates opportunities that enable immigrants to
  participate fully in Canadian life

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• Overview of Communication for Healthcare
  Professionals and Orientation and Communication
  skills for Engineers
• Similarities / Differences
• Partnerships / Community Outings
• Activity 1 Inclusive language
• Activity 2 Breaking Bad News
• Activity 3 Describing a Process

Workshop Outline
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(No Transcript)
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Course Content

• Differences
• General Orientation / Pathway to Licensure
• Communicating with Patients
• Medical Terminology Self-Study Guide
• Medical / Engineering Administration
• Scheduling
• Community Visits

• Similarities
• Everyday English
• Profession Specific Writing and Presentation
  Skills
• Networking
• Connecting With Colleagues / Teamwork
• The Language of Management

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• Exciting Developments
• Four month Work Placement pilot program for
  OCSE
• On-the-job competency based-assessment
• Coaching and support provided by Engineers Canada
• Partnerships with host employers

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(No Transcript)
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Employment Module

• Job interview skills
• Practice interviews
• Individual feedback from video recordings

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Computer Module

• PowerPoint
• Calling card
• Access to ISIS computer lab

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Evaluation

• Ongoing in-class assessment
• Assessment based CLB
• Communication assessment at Dalhousie Learning
  Resource Centre
• Communication assessment based on employment
  practice interview
• Certificate of completion

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Community Partners

• Dalhousie Learning Resource Centre
• Dalhousie Kellogg Library
• IWK Library
• North End Community Health Centre
• Capital Health Volunteer Services
• Halifax Sexual Health
• Ronald McDonald Room and Ronald McDonald House
• Dalhousie School of Occupational Therapy
• Dalhousie Medical School and Nursing Student
  Placements
• Addiction Services

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Community Outings/Speakers

• St. John Ambulance
• Cancer Care Nova Scotia
• IWK Pre-Birth Clinic
• Capital Health Public Health Services
• Cobequid Community Health Centre
• Shannex Enhanced Care
• Nova Scotia Hospital
• Canadian Blood services

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Dalhousie Learning Resource Centre

• Communication
• assessments with
• simulated patients

Feedback to improve communication and
interviewing skills
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Dalhousie Kellogg Library IWK Library

• Orientation to the IWK and Kellogg Libraries
• One-on-one appointments at the Kellogg
• Temporary borrowing privileges at all Capital
  Health Libraries

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North End Community Health Clinic

• The role of a community health clinic
• Job shadowing

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Addiction
Services
Presentation about addiction in Nova Scotia
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• Engineers Nova Scotia provides
• Orientation
• Licensure counseling
• Open door policy

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Presentations

• Project Management
• Work Placement Project
• Occupational Health and Safety
• Toastmasters
• Discussion Panel
• Evaluation Tool
• Ethics

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Student Testimonials

• After taking the Communication for Healthcare
  program, I feel confident and would like to take
  on more challenges and responsibilities with
  regards to being a healthcare professional in
  Canada.
• 
  CHP
  Participant
• The engineering class is very good,
  informative and friendly. It is great to learn
  about the Canadian work environment and culture.
  It is a good chance to talk with senior engineers
  in various fields and learn from their
  experiences in their own countries.
• 
  OCSE
  Participant
•