Dealing with complaints in a hotel

1
Dealing with complaints in a hotel
The room isnt clean
The bathroom is dirty
The noise
The shower doesnt work
2
These people are in a hotel. They have some
problems with the service.

• C My room hasn't been. since the
  last guest. The carpets., the bed's, and
  the bathroom.. touched.
• 2. C Our room isn't ready for us. , no
  towels,. or toilet paper in the..
• R Im sorry madam. These things.. ready for
  you

obviously
cleaned
dirty
hasnt been
unmade
There are
soap
bathroom
shouldve been
3

• 3. CCan you do something about the in my
  room?
• Its only running. And the.
  in my bedside lamp ..
• 4. Thein 302 next door is I .. sleep. Can
  you do .about it?

shower
light bulb
cold water
doesnt work
noise
awful
cant
something
4

• Example 1
• C There is not toilet paper, the shower doesnt
  work.
• R These things should /?ud/ have been ready for
  you.
• Example 2
• C The phone doesnt work
• R It should have / ?udav/ been checked.

5
You are on vacations in a very nice hotel but
there are some things that should have been done
already but they haven't yet. Explain the problem
and say who should have done it.

• Example My room is dirty/ the maid clean
• Guest My room is dirty. It hasnt been cleaned
  yet.
• Receptionist The maid should have cleaned it
  already.
• Complaints
• The bedsheets are dirty/ the maidchanged.
• The TV (not work)/the technician. fixed
• The shower isnt working./ The plumber. repair
• My shoes are dirty/ The maid. clean
• My wine is closed /The waiter open.
• My luggage is not in my room/The porter bring in
• The waste paper basket is full / The
  housekeeper.. empty.
• The carpet is dirty./The maid. vacuum
• No soap towels are not clean/ The maid
  replace.
• My laundry is not here/The laundry woman return.
  

6
Respuestas correctas

• The sheets are dirty. They haven't been changed.
  The maid should have changed them.
• The TV doesn't work. The technician hasn't fixed
  it yet. He should have fixed it already
• The shower isn't working./ The plumber hasn't
  repaired it. He should have done it.
• My shoes are dirty. The maid hasn't cleaned them
  yet . She should have cleaned them.
• My wine is closed /The waiter hasn't opened it
  yet. He should have opened it already.
• My luggage is not in my room/The porter hasn't
  brought it in yet. He should have brought it in
  already.
• The waste paper is full / The housekeeper has not
  emptied it yet. She should have emptied it
  already.
• The carpet is dirty./The maid hasn't vacuumed it
  yet. She should have cleaned already.
• There is no soap the towels are not clean/ The
  maid hasn't replaced them yet. She should have
  replaced them.
• My laundry is not here/The laundry woman hasn't
  returned it yet. She should have sent it back
  already.

7
Role-Playing

• Reception Reception.
• Guest This is Mr.Graham in 324. Ive just
  checked in.
• R Ah yes, Mr Graham. What can I do for you?
• G My room hasn't been. since the
  last guest. The carpets., the bed's, and
  the bathroom.. touched.
• R Im terribly sorry, sir. Housekeeping
  ..(see) to everything this morning. Ill
  contact them straight away and Ill send someone
  up to see you.

8

• Reception Reception
• G This is room 301.Thein 302 next door is I
  .. sleep. Can you do .about it?
• R Of course, sir. Ill speak to the people there
  straight away.

9

• R Reception.
• C This is room 632. Our room isn't ready for
  us. T. no towels,. or toilet paper in the..
• R Im sorry madam. These things.(be) ready
  for you. Ill contact the housekeeping straight
  away.

10

• Reception Reception
• G Can you do something about the in my
  room?
• Its only running.
• R Im sorry sir. Ill send someone up to look at
  it. Whats your room number?
• G417. And the light bulb in my bedside lamp
  doesnt work.
• R Right, sir. Ill send up a new bulb, too.