10.30 Mark McGregor

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Process Performance Zone

• 10.30 Mark McGregor
• 11.30 Ian Gotts Nimbus Partners
• 12.30 Peter Fraser MandOS
• 1.30 Peter Lunio Baker Tilly Management
  Consultancy Limited
• 2.30 Matthew Brown Proforma UK

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WHY IS IT SO DIFFICULT?
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• Managing Consultant with KPMG
• CQI Body of Quality Knowledge
• Book Dee the Business
• PROMANADE ADVANCED software / training /
  consultancy
• 100 users, 10 countries, public/private
• BG Group (UK, Norway), Lloyds Register
  EMEA, CBI (UK USA), Hay Group, Acona-CMG
  (Norway), US Government (DMEA)

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FACT, OPINION or WISHFUL THINKING?

• Processes in an organization are generally
  planned and carried out under controlled
  conditions to add value.
• (ISO9000 Quality management systems
  Fundamentals and vocabulary)

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Dee the Business

• QUALITY
• Fit wye a thingmies fit fir fit its supposed
  ti fit
• (The way in which something is suitable for its
  intended purpose)

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MY WORD!

• ISO9000 again
• A dictionary is Software
• Software consists of information and is
  generally intangible and can be in the form of
  approaches, transactions or procedures.

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KEEPING YOU IN THE LOOP?

• Service is intangible product that is the result
  of interaction between customer and supplier
• The product of a service is always intangible.

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JUST TRYING TO HELP?

• NOTE 2 When a procedure is documented, the term
  documented procedure is frequently used.
• The document that contains a procedure can be
  called a procedure document.

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!
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PROCESSES

• have not replaced procedures
• have always existed - that is how day-to-day
  business operates.
• You cannot improve what you dont understand.

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FUNDAMENTAL DIFFERENCES

• Manufacturing processes
• Production line
• Transactional processes
• Can't see them
• Selective
• Discontinuous.

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WHAT IS A ?

• System
• (Systems Thinking)
• Process
• (Process map)
• Project.

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A SYSTEM
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A MODEL OF A (BUSINESS) SYSTEM
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WHAT IS A SYSTEM?

• (DEMING)
• A system is a network of interdependent
  components that work together to try to
  accomplish the aim of the system.
• A system must have an aim.
• (We are of course talking here about a man-made
  system)"

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TRADITIONAL DEFINITION (ISO9000)

• PROCESS
• a set of interrelated or interacting activities
  which
• transforms
• inputs into
• outputs.

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Transforms inputs into outputs
Outputs, outputs, outputs?
Transformed?
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Any clearer?
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A PROCESS

• A sequence of related TASKS
• TRIGGERed by an event
• and intended to achieve an OBJECTIVE.
• It uses RESOURCES
• and is subject to INFLUENCES.

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STRUCTURE OF A PROCESS
Influences
Resources
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RESOURCES

• needed for the process to function
• Staff
• Skills knowledge
• Methodologies
• Time
• Transport
• Leadership
• Standards.

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INFLUENCES

• affect how (well) the process works
• Customer needs / expectations
• Legislation
• Organisational culture
• Performance standards
• Resource availability
• Objective(s)
• Assumptions.

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MANAGEMENT SYSTEM

• The STRUCTURE, PROCESSES and RESOURCES needed
• to ESTABLISH an organisations policies and
  objectives
• and to ACHIEVE those objectives.
• applies equally to Running the Business /
  Delivering a Project.

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SYSTEMS THINKING

• An organisation has only 1 Management System.

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PROJECT

• A process with a start end date
• An instance of a process.
• Same need to clarify resources / influencing
  factors / roles and responsibilities /
  objectives

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PORTFOLIO MANAGEMENT (APM)

• Are we really running projects or running a
  business with projects within it?

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• Thank you.
• What was the question?