1
The Role of Todays CIO

• Presented by Barry C. West
• February 12, 2004

2
What is FEMA?

• March 2003 became Emergency Preparedness and
  Response (EPR) Directorate under the Department
  of Homeland Security
• A former independent agency created in 1979
• Includes the U.S. Fire Administration and
  Federal Insurance Administration

3
FEMAs Mission

• Reduce the loss of life and property and protect
  our institutions from all hazards by leading and
  supporting the nation in a comprehensive,
  risk-based emergency management program of
  mitigation, preparedness, response and recovery.

4
Who is FEMA?

• Under Secretary appointed by the President,
  confirmed by Congress, reporting to DHS Secretary
• 2,400 permanent employees
• 7,000 disaster reserve employees
• 8,000 NDMS reserve employees

5
What does FEMA do?

• Disaster response and recovery
• Reducing risk from disasters through mitigation
• Preparedness training and exercises
• Consequence management following terrorist
  incidents
• Train fire fighters and first responders
• Oversee the National Flood Insurance Program
• Manage the National Disaster Medical System

6
In a disaster, FEMA

• Provides disaster aid to individuals,
  communities and states for recovery
• Promotes risk reduction from future disasters
  through mitigation efforts
• May also defray state and local costs of
  handling the disaster or emergency
• Creates and staffs federal/state disaster offices
  and coordinates relief efforts with other federal
  agencies and voluntary organizations
• Keeps the public informed through FEMAs
  Recovery Times, radio and satellite broadcasts,
  and mass media

7
FEMA disaster aid programs

• Public assistance
• Individual assistance
• Other aid programs
• Hazard Mitigation Grant Program

8
FEMAs Future

• As part of the Department of Homeland Security,
  FEMA is leveraging its resources with those of 21
  other agencies and departments to ensure a full
  continuum of response and recovery activities
  and to attain a vision of a nation prepared.

9
Information Technology Services Directorate
10
Role of the CIO

• Develop, maintain, and facilitate implementation
  of a sound and integrated IT architecture
• Monitor and evaluate the performance of IT
  programs
• Portfolio Management
• Develop and maintain FEMA IT Strategic Plan
• Represent FEMA in the DHS CIO Council
• Promote the use of IT to improve productivity,
  efficiency, and effectiveness of FEMA programs

11
FY 2004 Priorities

• Enterprise Architecture
• Disaster Response and Recovery
• Other Mission Applications Support
• Cyber Security
• IT Management

12
Priority 1 Enterprise Architecture

• Major Quarterly Milestones
• Select an Enterprise Architecture tool
• Develop Enterprise Architecture Program
• Complete and integrate an Enterprise Architecture
  into OMBs Federal Enterprise Architecture (FEA)
  and DHSs Architecture
• Hire an Enterprise Architect

13
Enterprise Architecture (EA) Support for
Planning and Decision
Where do I invest my IT budget to best support
the goals objectives of the FEMA DHS
Strategic Plans?
How can I share information between programs to
affordably improve value to customers?
CIO
FEMA Division Manager
How can I reduce IT spending without adverse
mission impact?
How can IT support my business process while
managing risk?
CFO
50-60B federal IT budget
Program Manager
14
Why are we doing EA at FEMA?

• Align IT to business processes
• Provide roadmap to guide investment decisions
• OMB requirement

Guide IT investment decisions
Document existing business activities/
information supporting IT
Document plans for future beyond budget year
15
A View of GovernanceEA, SDLC, and CPIC
Relationship
Information Technology Investment Portfolio
System (ITIPS)
CPIC
SDLC
System Development Lifecycle
Capital Planning Investment Control
EA Repository/ Tool
Popkin SA
EA
16
Priority 2 Disaster Response and Recovery

• Major Quarterly Milestones
• Provide disaster IT support to disaster field
  facilities within 24 hrs
• Meet customer requirements to web-enable access
  to applicant data
• Internal FEMA / Internet
• Activate Super NPSC
• Support the establishment of a DHS Geospatial
  Management Office
• Support the FEMA program offices- GIS
  requirements

17
EMERGENCY COMMUNICATIONS
Telecommunications technologies to support
FEMAs all-hazards mission
18
Emergency Communications

• FEMA uses a variety of communications services
  and systems to support activity in several
  interrelated but separate functional areas
• Day-to-day information system requirements such
  as voice, video, data, E-mail, Internet access,
  and National Emergency Management Information
  System (NEMIS)
• Pre-disaster communications capabilities for
  Federal, State, and local emergency management
  personnel in mitigation and preparation efforts
• Telecommunications during and immediately
  following a disaster to perform preliminary
  damage assessment and resource requirements
  analysis

19
Emergency Communications

• Telecommunications to support consequence
  management activities such as Disaster Field
  Office (DFO) setup, restoration coordination, and
  resource prioritization
• Emergency command and control functions for
  special events

20
Pre-Crisis Systems

• FEMA INTEGRATED NETWORK
• Facilities linked with high-speed terrestrial
  circuits that provide integrated voice, data, and
  video network service
• Routers connect FEMA facilities and provide
  access to the internet
• Private Branch Exchange (PBX) systems provide
  voice capability through FEMAs Integrated
  Network, Public Network, and Federal Telephone
  System (FTS)
• Disaster Field Offices are quickly added to
  architecture to provide a robust field operating
  environment

21
FEMAs Wide Area Network
Pacific Area Office
Puerto Rico National Processing Service Center
Region X Bothell
Region IXOakland
Region II New York
Albany
Region VIII Denver
Caribbean Area Office
DS3
Region VII Kansas
Region III Philadelphia
Territorial Logistics Center
Maryland National Processing Service Center
Region V Chicago
Flood Insurance Admin.- Lanham
National Emergency Training Center
MERS MATTS
DS3
DS3
Atlanta
Closeout Center
Jessup
DS3
Thomasville
Hyattsville
Texas National Processing Service Center
FEMA Map Assistance Center Dewberry Davis
Hub 1
Hub 2
Region VI Denton
DS3
DS3
Center for Disease Control
National Flood Map Distribution Center- Elkridge
Headquarters
FEMA Operations Center
Maynard
Federal Support Center- Olney
DS3
Virginia National Processing Service Center
Flood Insurance Agency- Rockville
Boston
Baltimore
Contractor
National Disaster Medical Systems
DS3
Disaster Field Offices
DHS Gateway
22
Pre-Crisis Systems

• FEMA NATIONAL WARNING SYSTEM (NAWAS)
• NAWAS is a civil defense and day-to-day emergency
  warning response and coordination system
• 24-hour voice only hotline system that provides
  capability to warn Federal, State, and local
  governments of impending disasters
• NAWAS circuits are controlled by two warning
  centers a primary and an alternate
• Warning points (nodes) are interconnected with
  leased, non-switched terrestrial voice circuits
• Approximately 2,200 warning points

23
NAWAS
24
Pre-Crisis Systems

• FEMA NATIONAL RADIO SYSTEM (FNARS)
• Voice and data High Frequency (HF) radio system
• Links State Emergency Operations Centers and FEMA
  Sites
• Interfaces with a wide variety of other Federal
  and civilian HF radio systems
• Common radio frequencies used to support
  emergency situations
• Consists of more than 120 fixed, mobile, and
  transportable HF radio stations
• Supports Emergency Alerting System (EAS) primary
  entry points
• Radio Amateur Civil Emergency Services (RACES)
  provides emergency communications at State and
  local facilities
• Currently more than 500,000 Amateur Radio
  operators in the U.S.

25
FNARS
26
Pre-Crisis Systems

• KuBAND SATELLITE
• FEMA maintains two (2) KuBand satellite earth
  stations for use as entry points for mobile
  KuBand satellite elements
• Provides access to FEMA Integrated Network via
  satellite
• Provides backup to FEMA terrestrial circuits
• SkyCell SYSTEM
• Provides backup voice dial-tone and radio
  dispatch capability to key facilities
• Provides satellite-based emergency command and
  control for special events

27
Crisis Systems

• Emergency Response Teams deploy to affected area
  to coordinate Federal consequence management
  effort
• Cellular, Paging, PCS
• KuBand Satellite - 6 Mobile Elements
• MSAT Technology (SkyCell) with Radio Dispatch
• INMARSAT
• Land Mobile Radio
• Low Earth Orbit (ORBCOMM)
• High Frequency Radio

28
Crisis Systems

• Disaster Field Office (DFO) is setup as a
  temporary facility to support field aspects of
  consequence management (communications,
  logistics, mass care, food, energy,
  transportation, energy, etc.).
• Temporary nodes of FEMA Integrated Voice and Data
  Network
• Interface to FEMA Network provided by terrestrial
  circuits or KuBand satellite
• Wireless Office Concept
• Micro-Cellular Phone System
• Wireless LAN
• LOS and Laser systems for campus environment

29
Priority 3 Other Mission Applications Support

• Major Quarterly Milestones
• Design, develop, test, implement and enhance
  enterprise applications and program centric
  solutions
• E-Grants
• Community Information Systems, Map Service
  Center, NFIP Modernization
• NDMS, Cadre Management System, Incident
  Management
• Rental resources, automated flood mapping
• NFIRS,SIMLAB, Admission System
• E-gov initiatives (e.g. Disaster Management,
  Geospatial One-Stop, e-Grants)
• Support National Security Applications

30
ITSD Service Platform Supports Functional
Plug-In Modules
Treasury
HHS
State and Local
New
Applications
Generic Financial Services
Fire Management
Grants
Mitigation
Emergency Coordination
Individual Assistance
Hazard Mitigation
Financial Mgmt Support
(NEMIS)
Program (NEMIS)
Grants Program(NEMIS)
(NEMIS)
Fire Grants
(AFG)
Public Assistance
Program (NEMIS)
-
e
FEMA/ DHS
WEB Interface
Application
Servers
DMZ Services
Integrated NEMIS Database
Messaging and Notification
Integrated Security and Access Control (NACS,
FAMS, Authorization
n, Authentication)
Imaging
--
Data Warehouse

Reports

Audit Records

Historical Repository

Office Automation
FEMA/DHS LAN/WAN / Remote Access / VPNs / email
Operations Maintenance/ Project Mgt / CM /
Engineering Standards
31
Mission Systems Support

• Modular Construction of Core Mission Systems
• Common Platform for Mission Systems
• Functional Plug-n-Play Modules
• Scalable
• Reusable Components
• Interoperable
• Flexible
• Standards-based
• Integrated with Department of Homeland Security
  Enterprise Applications and Infrastructure
  Capabilities as well as Federal e-Gov Initiatives

32
Professional Development Certification

• Training eLearning and Classroom
• Project Management Institute (PMI) Certified
• Contracting Officers Technical Representative
  (COTR)
• Certified International Configuration Manager
  (CICM)
• Certified International Software Configuration
  Manager (CISCM)
• Certified Information System Security
  Professional (CISSP)
• Institutionalizing Processes
• FEMA Implementation of DHS Standard Processes
• Capital Planning Investment Control (CPIC)
• Full System Development Life Cycle (SDLC)
• This Disciplined Systematic Approach Carries
  into the Modular Construction of Core Mission
  Systems

33
Mapping and Analysis Center (MAC) Operations
Schedule
Performance Metrics
G
Contractor Michael Baker Jr., Inc. / Indus Corp
Y
PM Bill Prusch
PO Andrew Douglas / Ed Corvi
Provides GIS support to disaster response operations, and additionally provides ad-hoc and other GIS support services to all other FEMA mission areas.
Requirements Threshold Actual Variance
Cost IT Funding 1.359M
Achieve 95 Delivery of services with on-time completion by FY 2009. 95 60 35


Key issues/risks
Y
R
Budget

• Retention of FEMA ITSD funding
• Transformation to GSC pending stand-up of GMO
  with budget for FY04 and beyond

No or reduced FEMA funding would impact Disaster
Response Support
Security Plan Complete, Risk Assessment in
process.
FEMA Consolidated Program Review 1-15-2003
34
Joint Regional Information Exchange System (JRIES)

• Joint Regional Information Exchange System
  (JRIES) is the secure collaborative system used
  by the Department of Homeland Security Operations
  Center (HSOC) to collect and disseminate
  information between DHS and Federal, State, and
  local agencies involved in the combating
  terrorism mission. JRIES is
• Focused on information exchange and real time
  collaboration between Federal, State, and
  municipal authorities.
• Includes information analysis tools and
  capabilities to support distributed collaborative
  analysis and reporting across Intelligence,
  Federal, State, and Local Law Enforcement
• Meets all applicable security requirements and
  has achieved system accreditation by the
  Intelligence Community
• Currently deployed to over 90 federal, state and
  local entities with many more awaiting
  connectivity.

35
DHS INFO

• The Department of Homeland Security Information
  Sharing Network (DHS INFO) is a cross-agency,
  cross-sector partnership that facilitates
  unclassified real-time information sharing. DHS
  INFO partners include FEMA and the FBI, members
  include national, regional, state, local and
  tribal strategic contacts in both the public and
  private sector.
• Includes an electronic repository of 24-7 point
  of contact information for all members, their
  agencies/organizations and their assets.
• An alert and notification system which uses
  existing communication devices including standard
  and mobile phones, e-mail to computers and
  wireless devices, and pagers resulting in an
  "always-on" environment.
• A publicly available Information / Intelligence
  Collection Capability supported by FBI HQ, 56
  Field Offices and 84 JTTFs.

36
Pilot Goals

• Integrate people, processes and technology to
  facilitate up down stream Information Sharing,
  Alert Notification (Unclassified)
• Cross agency (federal, state, local, tribal)
• Cross sector (public private)
• Cross discipline (law enforcement, first
  responders, medical and military).
• Create an electronic conduit for information and
  intelligence gathering and dissemination.
• Create - 24/7 Electronic Repository of key
  contacts for local, regional and national use.

37
Information / Intelligence Collection
Federal Bureau of Investigation Tips Program
Terrorist ThreatIntegration Center
Department of Homeland Security Operations
Center
LEO
JRIES
FBI Tips Unit
DHS Tips Monitor
NJTTFs
DHS INFOWebsites
Tips Submitted by General Public or DHS INFO
Member
Operations Complaint information can
be addressed by FBI/JTTFs/Nationally via LEO.
Intelligence Information flows to DHS,
TTIC and FBI Tips unit simultaneously via JRIES
Universal Tips Report Number will permit
tracking through Operations and Intelligence flow
routes.
38
Pilot Impact
Seattle
Indianapolis
Atlanta
Dallas
DHS INFO Pilot Impact 35 of total US Population
39
Priority 4 Cyber Security

• Major Quarterly Milestones
• Certification and Accreditation of 33 of FEMA
  Systems
• Conduct Host/Network Intrusion Detection of all
  FEMA systems
• Firewall- upgrade and evaluate to retain 99.8
  availability
• 100 vulnerability assessment and penetration
  testing for all mission critical and financial
  systems
• Cyber Security Awareness training with 100
  participation

40
Priority 5 IT Management

• Major Quarterly Milestones
• Develop and promulgate a system development
  life-cycle process
• Digitalize remaining Northridge earthquake
  records
• Complete FY2004 IT strategic plan
• Complete FY2005-FY2007 IT strategic plan

41
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42
Document Digitalization Project

• Congressional mandate to archive key agency
  documents by digitization to optical disks,
  including related activities.
• Supports FEMA mission by providing quick and
  ready access to vital information to protect the
  rights and interest of FEMA and the citizens
  served by FEMA.
• Provides web based information sharing capability
  that enables users regardless of location to
  access and retrieve information.
• Provides vital records backup of critical agency
  files stored off-site.
• Converts legacy paper records to electronic
  images--scan, index, OCR, develop Oracle database
  of images and indexes, output in PDF (with hidden
  text) accessible under Section 508 of the ADA
  guidelines.
• Provides Internet-based online review, storage,
  and retrieval system.

43
Document Digitalization Project

• FEMAs National Emergency Information Management
  System (NEMIS) captures data, including
  mitigation plans from States and local
  governments, disaster victims for disaster
  declaration and assistance purposes.
• Researching solutions to migrate electronic
  images produced in PDF file format and integrate
  data captured in NEMIS and other systems in TIFF
  file format into a FEMA enterprise EDMS/ERKS
  system that is DoD 5015.2 certified.

44
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