COMPLIANCE IN CREDIT UNIONS JILL MARTIN

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COMPLIANCE IN CREDIT UNIONSJILL MARTIN
Directors, Managers, Auditors
A.P.R.A.
Staff
Privacy
c.c.c.
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HOW DO SOME CUs VIEW AUDITORS REGULATORS?
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OUT TO GET THEM

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IS THE FEAR VALID?

• NO
• TO THE CONTRARY
• DEVELOPMENT
• ENHANCEMENT
• TRUST
• AGAIN DEVELOPMENT

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USEFUL TO REMEMBER THAT

• COMPLIANCE AND BUSINESS
• DONT HAVE TO BE AT ODDS
• GOOD SERVICE
• GOOD FOR STAFF DEVELOPMENT
• CAN KEEP US OUT OF TROUBLE

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HAVE YOU NOTICED?

• WHICH ORGANISATIONS TAKE COMPLIANCE SERIOUSLY
• THE EMPLOYMENT ADS
• VERY SENIOR ROLES
• BIG MONEY

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WHAT AREAS OF
COMPLIANCE DO I LOOK AT?

• AUDITS
• PROJECTS
• REVIEW / DEVELOP POLICY
• REVIEW / DEVELOP PROCEDURES
• TROUBLE SHOOTING

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WHERE DOES IT START?

• COMMITMENT FROM THE TOP
• DIRECTORS
• CEO
• MANAGEMENT TEAM
• STAFF

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POLICY AND PROCEDURES

• SOMETHING OLD
• SOMETHING NEW
• SOMETHING
• BORROWED

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WHO CHECKS ON THINGS?

• AUDITS
• INTERNAL
• EXTERNAL
• REGULAR LOAN AUDITS

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WHAT DO I FIND

• SOME VERY GOOD
• SOME OVER DO IT
• SOME NOT SO GOOD
• SOME DIFFICULT

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SOME ISSUES

• STAFF RECRUITMENT
• STAFF TRAINING
• STAFF MONITORING
• STAFF MOTIVATION
• PROCEDURES
• CHECKLISTS
• POOR ADVICE

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MORE ISSUES.

• LONG TIME MANAGERS
• TRUST OR FOLLY?
• BIT OF ARROGANCE
• STAFF MANAGEMENT
• JUST TOO BUSY

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TO BE A BIT MORE SPECIFIC

• CONSUMER CREDIT CODE
• APRA REQUIREMENTS
• PRIVACY
• BREACH SOME RULES
• MAKE UP SOME OF THEIR OWN
• LACK OF TRAINING

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DO I HAVE A GOOD TIP FOR YOU?
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TELL IT AS IT IS.

• DONT SHY AWAY FROM WHAT YOU KNOW MUST BE SAID
• DONT GET FRUSTRATED
• YOUR WORK IS VITAL
• YOUR WORK IS VALUABLE
• AIM FOR RESPECT NOT FRIENDS
• YOUR REPUTATION - YOUR CAREER