Full Service Provider

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(No Transcript)
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AGENDA

• The Company
• Full Service Provider Module
• The Solutions
• The Data Center

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THE COMPANY - WHO WE ARE
WHO WE ARE

• EPIClink is a Joint-Venture between Pirelli,
  Edisontel, IntesaBci, Bain Company Italy and
  Camozzi Holding created in February 2001 to
  offer, on a national scale, outsourced ICT
  services for businesses.
• To supply high quality Information and
  Communication Technology solutions for
  businesses, creating value for both the
  businesses and their customers.

OUR MISSION
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THE COMPANY - SECTOR ACTIVITY
EPIClink sectors
Internet Service Provider
INTERNET SERVICE PROVIDER

• Internet Connectivity
• Data Communication

ISP

• Hosting/housing/streaming services
• Managed services
• Application management

Computing Service Provider
CSP
Application Service Provider

• Offsite integrated application solutions

ASP
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THE MODULE - MARKET REQUIREMENTS
Outcomes
Driving Factors

• Increase efficiency and productivity
• support processes
• information management
• Increase revenue
• new services
• new channels

• Need for qualitative improvement of services and
  standards (ICT as a competitive advantage)
• Risk of focus loss on core business

ICT Importance

• Reduction of development cycle
• Technological Innovation

• Improve time-to-market
• Need for risk reduction (improved flexibility and
  adaptability of investment)
• Technological infrastructure obsolescence

New Technologies

• Increasingly sophisticated and dynamic
  technological know how

• Difficulty in recruiting and retaining ICT
  experts
• Difficulty of internal know how management

Technological Know-how
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THE MODULE - OUTSOURCING ICT NEEDS
Outsourcing of the ICT structure is the answer to
current market needs.
REDUCED DEVELOPMENT COSTS

• Shared infrastructure and know-how investments
  among customers

• Process automation
• Technological availability

REDUCED TIME-TO-MARKET

• Highest quality specialized personnel, technology
  and infrastructure
• Tailored services
• Continuous technology update

HIGH LEVEL QUALITY / RISK REDUCTION
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THE MODULE - ASP MODEL vs. TRADITIONAL MODEL
In order to better respond to new access
requirements and application software management,
the solution indicates a move toward the ASP
model.
ASP Model
Traditional Model
Rationale

• One-to-many

• One-to-one

• Automated management of increased customer base
• Reduced service costs

• Limited number of large customers with highly
  personalized needs

• Up-front investment

• Pay-per-use

• Initial technology investment borne by customer
  ( Personalized HW, SW )

• Initial investment borne by Solution Provider
• Usage pricing
• Increased flexibility and adaptability

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THE MODULE - FULL SERVICE PROVIDER (FSP)
New market conditions require that companies
utilize a single interface, capable of
satisfying, with high standards of excellence,
all ICT needs.
Connectivity Services
Facility Services
APPLICATIONS MANAGEMENT
FSP
OUTSOURCING
INFRASTRUCTURE MANAGEMENT
CONNECTIVITY MANAGEMENT
Managed Services
Application Services
BUSINESS NEEDS
THE EPIClink SOLUTION
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THE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE
CHAIN
EPIClink supplies companies with a complete
turnkey solution
ISP
CSP
ASP
CONNECTIVITY SERVICES
FACILITY SERVICES
MANAGED SERVICES
APPLICATIONSERVICES
PROFESSIONAL SERVICES
Web Agency
Web Hosting
Application Monitoring Management
Advanced Services
Base Services
Software Platform Development
Transport/ Access
Network Mgmt.
Consultancy
Application Hosting
System Integration
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THE MODULE - Value Proposition
Description

• The EPIClink model permits business to utilize
  one interface for all ICT problems.
• The EPIClink offering represents a savings of
  30-50 on costs related to the implementation,
  management and monitoring of standard
  applications.
• With the utilization of the ASP model, businesses
  increase their competitive position by using
  the best software applications, updated
  continuously and automatically.
• With the EPIClink model businesses eliminate the
  problem of recruiting and retaining quality ICT
  personnel by utilizing the best and most up to
  date resources available in the market of
  innovative technology.

One-stop-shop
Reduced TCO
Best-of-breed applications
Access to advanced know how
Total Cost of Ownership Lehman Brother -
Launch coverage of the ASP industry - Agosto 2000
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THE MODULE - Value Proposition
Description

• Outsourcing the management of ICT components,
  companies can focus on core business.
• As a result of investments in improved
  infrastructure and control systems, EPIClink can
  guarantee higher levels of service than those
  achieved by internal management.
• The EPIClink model operates on a payment for
  services used basis. This allows for simplified
  ICT management cost forecasting.
• Via the EPIClink model, clients can utilize
  up-and-running applications in significantly
  shorter time frames.
• The EPIClink model allows companies a higher
  level of flexibility and adaptability, reducing
  risks of obsolescence , increasing versatility
  and competitiveness.

Focus on core business
Increased reliability
Cost Control
Improved time-to-market
Increased flexibility and adaptability
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THE SOLUTIONS - SECURITY SERVICES
VPN
Firewalling
Encryption system to guarantee confidentiality
of the information transferred on shared
networks (i.e.Internet, Carrier back-bone)
System of protection to deny entry to the
company network by unauthorized users
Intrusion Detection
Monitoring systems for the verification of any
eventual unauthorized intrusion
Anti-virus
Continuously updated system of surveillance and
protection from viruses
SECURITYSERVICESOFFERING
Vulnerability Assessment
A comprehensive assessment system of vulnerable
company information and the defining of
corrective policies
Authentication
Authentication system for server, users e
signatures via the use of sophisticated
algorithms with asymmetrical keys PKI (Public Key
Infrastructure)
Content Security
System for filtering the content accessible on
the Internet by internal personnel
The EPIClink Security Services offering is
capable of handling all of the available
technologies, offering itself as one of the most
complete and advanced on the international market
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THE SOLUTIONS - CSP E ISP SERVICES
Connectivity Services
Facility Services
Hosting Services
Dedicated Hosting
Shared Hosting
Quality Safety Control
Co-location
Housing
Customer Care
Managed Services
Content Distribution Caching
Performance Solution
Basic Applications
Network Services
HW/SW Provisioning
Security
Systems
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THE SOLUTIONS - CONNECTIVITY SERVICES
Characteristics
Description

• Flat Fee/Pay-per-use Fee
• Guaranteed minimum band both on the national and
  international directory
• Band flexibility

INTERNET Connectivity

• INTERNET connectivity services

• Service which connects client users directly to
  the EPIClink Data Center or via the Internet

• Flat Fee/Pay-per-use Fee
• Guaranteed minimum band on the back-bone of the
  carrier utilized
• Back-up options on permanent lines (CDN) or
  temporary lines (Dial/Up, ISDN)

CLIENT Connectivity

• Backup connectivity service Back-End which
  activates at any moment in which the principle
  connections experience a shut down

• Pay-per-use Fee
• Permanent connections (i.e. CDN)/Temporary
  connections (i.e. Dial-Up e ISDN)

Back-Up Connectivity

• Flat Fee/Pay-per-use Fee

Private Network Solutions

• Creation of virtual private networks between more
  than one branch of the same client (Intranet) or
  between the client branches and those its
  strategic partners whether customers or suppliers
  (Extranet)

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THE SOLUTIONS - CONNECTIVITY SERVICES
INTERNET CONNECTIVITY
Description

• Internet Connectivity is the connectivity service
  which permits the connection between the host
  web-server in the EPIClink Data Center to the
  Internet
• This allows the end-user (customers of the
  EPIClink client) to access the host site in the
  EPIClink Data Center via Internet
• Usage of a wider band allows the end-user to
  access the Host site pages in a more timely
  manner
• Internet Connectivity always runs on two carriers
  in order to guarantee service uptime even in the
  case of default of one of the two carriers

EPIClink
Internet Data Center
End-User
Back-bone carrier 1
INTERNET
Back-bone carrier 1
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THE SOLUTIONS - CONNECTIVITY SERVICES
CLIENT CONNECTIVITY
EPIClink Client employee
Description
EPIClink

• Client Connectivity is the service that permits
  EPIClink clients to access their server and
  applications positioned in the Data Center
• La connection can be directed into the Data
  Center (case 1) or via access to the back-bone of
  the EPIClink carrier partner (case 2)
• This service permits
• access to the server for maintenance
• access to the ASP applications

Internet Data Center
EPIClink Customer
Back-bone carrier 1
Back-bone carrier 1
EPIClink Client
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THE SOLUTIONS - CONNECTIVITY SERVICES
BACK-UP CONNECTIVITY
Description

• Back-up Connectivity is the connectivity service
  which is activated the moment that there is a
  down in the principal connectivity service
  thereby maintaining the clients connectivity
  even in emergency situations

EPIClink
Internet Data Center
EPIClink Client
Back-bone carrier 1
Back-bone carrier 1
Back-up Connectivity
INTERNET
Back-bone carrier 1
Back-bone carrier 1
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THE SOLUTIONS - CONNECTIVITY SERVICES
PRIVATE NETWORKSOLUTIONS
EPIClink
Descrizione
Data Center

• Private Network Solutions allows for the creation
  of private networks (virtual or not) with the
  ability to connect multiple client branches or
  client branches with strategic partners (i.e.
  suppliers and/or customers)
• Private Network Solutions permits access to
  applications located in the Data Center to all
  connected branches

Back-bone carrier 1
Back-bone carrier 1
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THE SOLUTIONS - CSP GENERAL DESCRIPTION
The EPIClink Hosting Services offering represents
the kernel of the ISP/CSP offering around which
the remaining services revolve.
Web Shared Hosting
Dedicated Hosting
Co-location
Housing

• Sale of required space and basic services

• Sale of required space and basic services
• HW infrastructure monitoring

• Sale of required space
• Supply, installation and monitoring of HW e
  standard operating system
• Dedicated infrastructure

• Sale of required space
• Supply, installation and monitoring of HW,
  operating system and standard web server
• Shared infrastructure

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THE SOLUTIONS - CSP COLOCATION
Description of Services

• Facility Services
• Connectivity Services (optional)
• access to all EPIClink connectivity services in
  modular and dynamic form
• Space
• multiples of 1 cage (space for 4 racks) -
  approximately 9.5 s.m.
• Technical Customer Care
• 10x5 via a number of direct Customer Care
  Technicians (Level II) with identification
  User/Pwd
• Network fault notification (in the case of the
  sale of Connectivity Services) (via SMS, mail or
  telephone)
• Assistance with resolution in 8hr for problems
  related to EPIClink supplied components (Network
  - in the case of the sale of Connectivity
  Services)

• SLA
• UPTIME 99.99 of service (Network, Power)
• QUALITY OF SERVICE Roundtrip travel to the Data
  Center
• Access
• Free access for 2 days at the Data Center for
  service set-up
• STAGING AREA free access to the staging area for
  the maximum of 1 person at a time for the
  maximum of 4hr with 48 hr notice (excepting
  cases of downtime)
• DATA CENTER (always accompanied by EPIClink
  personnel)
• Monitoring
• Network (in the case of the sale of Connectivity
  Services)
• Access via the web via identification systems
  login/pwd to the standard functions of portale
  monitoring of MyView

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THE SOLUTIONS - CSP HOUSING
Description of Services

• Facility Services
• Connectivity Services
• access to all EPIClink connectivity services in
  modular and dynamic form
• Space
• open or closed racks
• purchasable space of 1/3 (4 sockets), 1/2 (6
  sockets) and 1 entire rack (12 sockets) and
  multiples
• General services
• DNS management (primary and secondary)
• assignment of 8 IP statistic addresses for each
  client
• 3 second level dominions for each level (xxx.it,
  xxx.com, xxx.eu, xxx.biz, xxx.tech) -
  registration, change maintainer and management
• access to server for telemanagement (remote
  management) via Internet
• user administration creation and management of
  users and relative passwords to allow client
  access (maximum 3 users with the ability to
  manage said users by an administrator
  identified via login/pwd and https access
  protocol)
• Technical Customer Care
• 10x5 via a number of direct Customer Care
  Technicians with identification User/Pwd
• Fault notification (via SMS, mail o telephone)
• assistance with resolution in 5 working hrs for
  lack of service availability problems relative to
  EPIClink supplied components (Network e Power)

• Security
• Shared Firewall for standard closed port (i.e.
  packet filtering, NAT,...)
• Possibility of limited customization standard
  (i.e. closed port POP, SMTP, iMAP4, FTP,
  TELNET,...) on individual router
• SLA
• UPTIME 99.99 of service (Network, Power)
• Access
• Free access for 2 days at the Data Center for
  service set-up
• STAGING AREA free access to the staging area for
  a maximum of 1 person at a time for a maximum of
  2hr with 48hr notice (excepting cases of down
  time)
• DATA CENTER (always accompanied by EPIClink
  personnel)
• Reporting (via web with Login/pwd recognition)
• standard report s on traffic and on SLA
• Monitoring
• Individual Network / Hardware / Router
• Access via web by way of systems of login/pwd
  recognition to the standard functions of
  monitoring the MyView portal

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THE SOLUTIONS - CSP DEDICATED HOSTING
Description of Services

• Facility Services
• Connectivity Services
• access to all EPIClink connectivity services in
  modular and dynamic form
• router installation for each client with
  configuration, systematic management and
  monitoring on the part of EPIClink
• HW e SW
• supply, installation, configuration and
  management of HW, Operating System and Web Server
  on Unix platform and EPIClinks proprietary
  Microsoft
• dedicated hardware system
• double electrical outlet for each machine
• Space
• shared open rack
• rack access limited to EPIClink personnel
• General services
• DNS management (primary and secondary)
• assignment of 8 static IP addresses for each
  client
• 3 second level dominions at each level (xxx.it,
  xxx.com, xxx.eu, xxx.biz, xxx.tech) -
  registration, change maintainer and management
• access to the server for telemanagement (remote
  management) via Internet
• user administration creation and management of
  users and relative passwords to allow client
  access (maximum 3 users with the ability to
  manage said users by an administrator
  identified via login/pwd and https access
  protocol)

• Technical Customer Care
• 10x5 via a number of Customer Care Technicians
  with User/Pwd identification
• Fault notification (via SMS, mail o telephone)
• assistance with resolution in 5 working hrs for
  lack of service availability problems relative to
  EPIClink supplied components (Network, HW and
  Operating System)
• Security
• Shared firewall for standard closed port (i.e.
  packet filtering, NAT,...)
• Antivirus system managed by EPIClink
• Possibility of limited customization on standard
  (i.e. closed port POP, SMTP, iMAP4, FTP,
  TELNET,...) on individual router
• Intrusion Detection system with automatic
  notification of attempted intrusions
• SLA
• UPTIME 99.99 of the service (Network, Power,
  HW, Operating System)
• Access
• STAGING AREA free access to the staging area for
  a maximum of 1 person at a time for a maximum of
  2hrs with 48hr notice (excepting cases of down
  time)
• Reporting (via web with Login/pwd recognition)
• standard report on traffic and on SLA

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THE SOLUTIONS - CSP WEB SHARED HOSTING
Description of Services

• Facility Services
• Connectivity Services
• access to all EPIClink connectivity services in
  modular and dynamic form
• potentially unlimited entrance band (front-end)
  with payment on generated traffic
• HW e SW
• supply, installation, configuration and
  management of HW, Operating system and Web Server
  on Unix platform,Linux and di EPIClink
  proprietary Microsoft
• shared hardware and software systems
• double electrical outlet Schuko for each machine
• General Services
• DNS management (primary and secondary)
• assignment of 1 static IP address for each
  client
• 3 second level dominions at each level (xxx.it,
  xxx.com, xxx.eu, xxx.biz, xxx.tech) -
  registration, change maintainer and management
• access to the server for telemanagement (remote
  management) via Internet
• user administration user administration
  creation and management of users and relative
  passwords to allow client access (maximum 3 users
  with the ability to manage said users by an
  administrator identified via login/pwd and https
  access protocol)
• possibility to create site areas with reserved
  access to a user group (the space to be
  configured directly by the client via web
  interface)

• WEB SHARED HOSTING BASIC
• available disk space on shared machine purchased
  in minimum blocks of 25MB
• possibility of installation of dynamic pages with
  standard components provided to EPIClink
• access only to local DB Access at the machine
• IIS5 platform use with Front Page components
• Solaris/Linux platform use with Perl script or
  Php4 supplied by the client and downloaded
  locally
• daily back-up service (incremental methodology)
  with weekly storage and monthly archiving per a
  year
• repair operation in the case of Sw and/or HW
  failure
• WEB SHARED HOSTING ADVANCED
• available disk space on shared machine purchased
  in minimum blocks of 50MB
• possibility of installation of dynamic pages with
  standard components provided to EPIClink
• access only to DB Oracle or SQL Server in
  back-end provided by EPIClink
• definition and activation of the centralized DB
  structure will be supplied by EPIClink as a
  project and paid for in the start up fee
• IIS5 platform use with Front Page components
• Solaris/Linux platform use with Perl script or
  Php4 supplied by the client and downloaded
  locally
• daily back-up service (incremental methodology)
  with weekly storage and monthly archiving per a
  year
• repair operation in the case of Sw and/or HW
  failure

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THE SOLUTIONS - HW / SW PROVISIONING SERVICES
EPIClink can supply quickly clients with all
necessary HW and SW.
General description

• EPIClink is able to offer initialed partnership
  agreements advantageous to their clients
• EPIClink is able to offer advantageous Leasing
  contracts as a result of management agreements
  drawn up by shareholders

Description of Services
Ready-to-go
Global Partnership Program
Set-Up

• EPIClink is able to offer their clients HW and
  SW configurations which are pre-configured in ga
  manner which allows the clients infrastructure
  to go Live quickly (1 week Max)

• EPIClink is able to offer initialed partnership
  agreements with the principle HW Vendors (i.e.
  Sun, Compaq, Cisco, Dell, HP,...) and SW Vendors
  (i.e. Microsoft, Oracle, ...). This permits the
  client to purchase their infrastructure needs
  while taking advantage of EPIClinks
  advantageous discounts, delivery terms and
  guaranteed assistance
• EPIClink also has a signed agreement with
  Intesa BCI which allows EPIClink to offer
  advantageous Leasing contracts to their clients

• EPIClink offers installation and configuration
  services to their clients of all of the
  infrastructure of active Network, HW and SW at
  the EPIClink Data Center

System Migration
Server on-demand

• EPIClink can offer their clients a system
  migration service to the Data Center and
  eventually to the new technologies at EPIClinks
  disposal
• The service is supplied using procedures and
  highly specialized personnel in order to
  guarantee rapid and high quality operations

• EPIClink is able to offer their clients the
  possibility of building their own HW real time
  architecture according to their needs
• The service Server on-demand is offered via
  cluster systems which are only activated at peak
  times according to need

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THE SOLUTIONS - STREAMING SERVICES
General Description

• EPIClinks Streaming Services are services
  which permit their clients to transmit video and
  audio events via the web
• The service furnished by EPIClink provides the
  client with support for the decodification of
  video signals and their conversion to a format
  compatible to web transmission. The service also
  provides for the distribution of a transmission
  band specially designed and flexible, calibrated
  to specific client needs

Web Casting
Web Streaming

• The service of Web Casting permits clients to
  transmit audio/video events live (indirect)
  via their own web site.
• This service is useful for clients who wish to
  transmit the following type of events via
  Internet
• video-conference
• company events (executive communications to
  employees, customers, suppliers)
• live product or services presentations
• interviews
• generic events sports, musical, political,
  television events
• The service is provided by EPIClink via their
  own technological infrastructure which can
  guarantee high level quality and partnership with
  the leading operators in this sector.

• The service of Web Streaming permits clients
  to transmit audio/video events On-demand
  (pre-registered) via their own web site.
• This service is useful for clients who wish to
  provide on their web site the following
  pre-registered events accessible via Internet
• commercial presentations/video clips
• registrations of video events
• e-learning videos for the development of their
  personnel or related to new product launches for
  customers
• The service is furnished by EPIClink via their
  own technological infrastructure which can
  guarantee high level quality and partnership with
  the leading operators in this sector.

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THE SOLUTIONS - FACILITY SERVICES VIEW SERVICES
General Description
View Services allows for remote physical
monitoring of the clients servers in real time
24x7x365 and for the monitoring operations of
EPIClink
Description of Services
Server View
Control Room View

• EPIClink allows the installation of a web cam
  which permits the constant visualization of
  installed servers
• The service is made available via web by way of
  a restricted access to the MyView portal
• The service allows the client to physically
  control their server in order to ascertain in
  person that no personnel accesses the server in
  order to perform unauthorized operations
• EPIClink also offers the possibility of
  recording and image storage in order to verify
  at a future date any eventual unauthorized access
  not noted in real time
• The service of recording is an cost which is not
  included in the base cost in that it depends on
  the length of time the client wishes to conserve
  the information

• EPIClink puts at your disposal a web cam which
  show ongoing operations inside the Control Room
  which is the center in which occur the constant
  monitoring operation of the net, servers and
  applications
• The service is made available via Web by way of
  a restricted access to the MyVieW portal
• The service allows the client to control the
  effective execution of monitoring on the part of
  EPIClink 24x7x365

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THE SOLUTIONS - MANAGED STORAGE SERVICES
The EPIClink offer of Managed Services is capable
of covering all the clients needs guaranteeing
high level flexibility and high service levels.
Value Added Services
Disaster Recovery Services
Storage Services
Back-up Services

• Value added services in support of the client in
  order to optimize their systems performance and
  the construction of a solution which better
  responds to the specific needs of the client

• Copy of data on on-line support directly
  connected to the servers of the involved systems
• The data are used for
• real time operations and are typically used to
  increase reliability and availability of the data
  
• the data are also used to perform operations of
  on-line development and real time recovery

• Services of data and systems recovery in the case
  of a major crash
• The recovery services can be implemented in
  synchronized or unsynchronized modality according
  to the policies and architecture implemented

• Copy of data on off-line support not directly
  connected with the servers of the involved
  systems
• The data are not usable for real time operations
  but are used as archives and as a base for
  eventual recovery services off-line (the systems
  undergo downtime in order to load back-up
  data)

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THE SOLUTIONS - SYSTEM MANAGEMENT SERVICES
System Management Services offers the complete
management and reliability of the clients
system HW e SW located at the EPIClink Data
Center.

• The service provides constant monitoring and
  management (24x7x365) of the entire IT
  infrastructure
• All operations are carried out by a control
  center open 24x7 (Control Room) which represents
  the heart of the system
• The operations are supported by an advanced
  monitoring and management platform ESM
  (Enterprise System Management) which provides
  constant, automatic, and preventitive monitoring
  of the entire IT infrastructure

General description

• 24x7 monitoring of the entire IT infrastructure
  Network, HW, Operating System, Web server,
  Generic SW applications and distributed in ASP
  modality
• The monitoring system functions in a preventative
  mode identifying alert thresholds for each
  component in order to prevent eventual system
  shut downs or overall performance reduction of
  the infrastructure
• The monitoring system implemented by EPIClink is
  able to monitor not only system status but also
  comprehensive performance levels in an
  continuous manner.
• When the defined threshold is surpassed the ESM
  platform signals the problem to the EPIClink
  personnel in the Control Room activating, in real
  time, the trouble shooting process
• The system is configured to automatically send,
  upon verification of the specific event, an
  alert to the client via SMS, e-mail o telephone
• EPIClink also offers assistance services in the
  case of down time or a crash of the systems, both
  HW and SW

Detail characteristics
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THE SOLUTIONS - PERFORMANCE SOLUTION SERVICES
Given the increasing importance of web services
distributed by companies both from a B2B and a
B2C viewpoint EPIClink has implemented a
sophisticated technological platform which
allows clients to optimize their Web services.
Performance Solution Services
Performance Laboratory
Performance Optimizer
Distribution Caching
Monitoring service to optimize the performance of
a web site already actively in production
Testing service to assure the desired performance
level of the web site in design and set up phase
Content Distribution e Caching service aimed at
optimizing system services
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THE SOLUTIONS - PROFESSIONAL SERVICES
General Description

• EPIClink Professional Service are value added
  consultation services for clients who wish to use
  the high level of know-how and experience of
  EPIClinks personnel in the design of excellent
  solutions for the clients technological
  infrastructure and applications.

Content Distribution Caching
Security
Storage
Systems

• CONTENT DELIVERY ASSESSMENT AND DESIGN SERVICES
  the EPIClink experts measure the effectiveness of
  the site in distributing contents to users. Upon
  completion of the assessment, the EPIClink
  experts define the best architectural solution
  with the view of improving the end-user
  experience in navigating the site
• STREAMING MEDIA ARCHITECTURE ASSESSMENT the
  EPIClink experts support the client in defining
  the best solution for the distribution of audio e
  video broadcast services

• Secure Web Site DesignConfiguration
• SystemNetwork Penetration Testing
• Cyber Attack Management Services Configuration
• Security Audits
• Security Training
• Security Planning
• VPN DesignDeployment Service
• Site and Operating Systems Hardening
• Operating System Hardening

• Back-up Assessment Services
• Back-up Design Implementation
• Storage Assessment Services

• Consulting on-demand
• System Architecture Validation Assessment
• Site migration Service
• Capacity Planning

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THE SOLUTIONS - ASP OFFER COMPLETE STRUCTURE
Security Services
Facilities Services
Customization Integration Services
Application Suite
Enterprise
E-business
ERP
CRM
BI
Corp. Portal
e-Comm.
e-Procur.
Customer Care
Trouble Shooting
Applicazioni Complementari (Messaging, DM, KM,
Profiling tools, ...)
Hosting Services
Connectivity Services
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THE SOLUTIONS - ASP OFFER

• Enterprise Applications
• E-business Applications
• Support Applications
• Vertical Solutions

• ERP (Enterprise Resource Planning)
• CRM (Customer Relationship Management)
• Business Intelligence
• Corporate Portal
• E-commerce
• E-procurement / e-marketplace
• Messaging
• Document Management
• Decision Support System
• Profiling tools ...
• Billing, Supply Chain Management, ...

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THE DATA CENTER

• The EPIClink Data Center supplies the necessary
  environment to guarantee continuous to the entire
  ICT infrastructure of client companies (network,
  servers, applications) 24 hours/day and 7
  days/week. Particular attention has been paid to
  security, including a system of video cameras
  with complete coverage and an armed guard
  service.
• Inside this structure, EPIClink is able to
  guarantee the highest level of reliability by way
  of a mechanism of sub systems which provides for
  duplicate suppliers of both band and energy, in
  addition to a series of back-up systems.

The infrastructure realizzate allinterno del
EPIClink Data Center offrono SLA (Service Level
Agreement) which allows us to guarantee a 99.99
service level
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DATA CENTER TECHNOLOGICAL CHARACTERISTICS

• BIOMETRIC SENSORS FOR ACCESS CONTROL
• Print recognition sensors authorize entrance to
  and exit from the Data Center by way of biometric
  recognition.
• UPS GENERATORS
• The continuous functioning of all of the
  structures is guaranteed by the UPS system
  (Uninterruptible Power Supply). UPS automatically
  protects the Data Center from possible power
  interruptions.
• HVAC SYSTEMS
• HVAC systems (Heating, Ventilation, Air
  Conditioning) guarantee automatic temperature
  control in all areas of the Data Center.
• SISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDI
• The Data Center is equipped with innovative
  systems for the signal and suppression of fires
  which, together with intelligent systems for the
  signal of increased heat levels, prevents the
  possibility of damage to the instrumentation
  present in the Data Center
• OPERATIONS CONTROL
• All internal Data Center activities are
  constantly monitored by NOC (Network Operations
  Center) which supervises the the functioning of
  the net and the Control Room which has complete
  control of all of the equipment, as well as the
  internal security
• MOVEMENT SENSORS AND VIDEO CAMERAS
• Electronic sensors and video cameras positioned
  at all critical points, both inside and outside
  of the building, and functioning 7 days/week, 24
  hrs/day, immediately note any unauthorized
  movement.
• .

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THANK YOU