TDE600 Sales Presentation

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The Intelligent Solution
KX-TDE600 Pure IP Telecommunication System
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Agenda

• Introduction
• KX-TDE600 The Intelligent Solution
• System Overview
• KX-TDE Converged Solutions
• KX-TDE600 Deployment
• Product Proposition
• Key Business Applications
• System Capacity Overview
• Business DECT
• Business Applications Solutions

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KX-TDE600 Converged Solutions

• All-in-One Converged IP Platform
• Pure IP Platform, traditional telecom, and
  Applications, a true converged system for today
  and the future.
• Smooth Migration Path for TDA customers
• Easy Migration is the key for converged systems
  today
• Ideal for KX-TDA200 600
• Easy Installation and Management
• Easy to install system cards and enable features
  and applications
• Unified programming tool allows for remote
  administration maintenance.
• Communications Assistant Server-Less

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KX-TDE600 Key Features

• TDE600 Key Features
• Enhanced IP system capacity
• Increased System IP Terminal Capacity
• Support up to 128 System IP Telephones
• SIP Phones (no need for separate server)
• Support above 1100 users
• New Terminals Supported
• NT400 Application Enabled IP Network Telephone
• New DECT Models
• KX-TCA175 KX-TCA275 phones
• KX-NCP0158 IP Cell Station
• ESVM Music-on-Hold built-in
• Benefits
• Stronger Portfolio Solution
• Able to better meet customer requirements
• Unified Converged Solution with Applications

KX-TDE600
Version 3.0 Software
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KX-TDE600 Key Features

• TDE600 Key Features continued
• System Feature Enhancements
• High quality Music-on-Hold sound file support
• Built-in as standard
• Group Conference Mode with Meet me functionality
  for external parties connecting via DISA
• Common Extension Numbering (Extension numbers can
  be shared between multiple networked sites)
• Applications Support
• Built-in support for Communication Assistant
  Unified Communications Application
• DECT CTI support enabling Communication
  Assistant software to work with DECT handsets
• Customer Business Applications

Communication Assistant
Supported on new systems only
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TDE600 Deployment

• TDE600 is ideal for
• Large Single Sites
• Factory
• Hotel
• Hospital
• Offices
• Multi-Site Networks
• Network to multiple offices
• Solutions with wide choice
• Mix of Digital IP handsets
• Good range of wireless handsets
• Mobility Application Integration

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Connect Multiple Offices

• TDE600 Solutions
• Provide Head Office Solution
• Network to other offices
• Connect to Branch/Home Officeover VPN/Broadband
  Connection

Head Office
Home Office
Sales Office
Regional Office
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TDE600 Office Network Solution
Corporate Office TDE600
PSTN
World Wide Web
VPN Router
Managed IP Network
VPN Router
VPN Router
Home/Remote Office
Branch Office NCP500
VPN Routers
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KX-TDE600 Modular and Scalable
2-Shelf System KX-TDE600 TDE620 608 Ports
without DXDP 736 Ports with DXDP
Max. System KX-TDE600 3 x TDE620 992 Ports
without DXDP 1152 Ports with DXDP
3-Shelf System KX-TDE600 2 x TDE620 848 Ports
without DXDP 1008 Ports with DXDP
Basic Shelf KX-TDE600 368 Ports without DXDP
432 Ports with DXDP
360 users Single Cabinet
600 users Dual Cabinet
900 users Triple Cabinet
1100 users Quad Cabinets
System Designed to growth to meet your customer
future needs
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KX-NT400 IP Network Phone

• The KX-NT400 is an application enabled IP network
  telephone designed for easy touch access to
  business productivity applications
• The KX-NT400 combines
• Fully featured executive IP telephone
• Colourful touch screen interface
• Built-in Communication Assistant Application
• Unified communications solution
• IP Camera Integration
• High quality audio (G.722) support
• Bluetooth Headset support

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Business DECT SolutionsNew Models
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New DECT Handset Models

• Two New handset models
• KX-TCA175 Standard Model
• Good performance in a larger handset
• KX-TCA275 Compact Business Model
• Smaller handset, same great features
• KX-TCA364 Tough DECT Model
• Tough handset with dust splash
• resistance

KX-TCA 175
KX-TCA 275
KX-TCA 364
IP64 compliant
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DECT Wireless KX-TCA175 Handset

• KX-TCA175 Standard Model

• The KX-TCA175 is a perfect choice for users who
  want good performance in a larger handset
• Key features include
• DECT Handset with Headset Support
• Large range of PBX features
• Large Colour Back-Lit LCD
• 200 User Phonebook
• CTI Functionality (connect to applications)
• Benefits
• Provide an ideal phone for general business use
• Office staff, supervisor, meeting rooms

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DECT Wireless KX-TCA275 Handset

• KX-TCA275 Compact Model

• KX-TCA275 DECT handset combines compact size,
  light weight and durability, with a host of
  powerful business telephony features.
• Key features include
• DECT Handset with Headset Support
• Large range of PBX features
• Vibration alert Large Colour Back-Lit LCD
• 200 User Phonebook
• CTI Functionality (connect to applications)
• Benefits
• Provide an ideal phone for all business use
• managers, security, meeting rooms

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DECT Wireless KX-TCA364 Handset

• TCA364 Tough DECT Model

• The Panasonic KX-TCA364 is a rugged handset that
  meets the strict dust and splash resistant IP64
  standards. This is combined with a vast array of
  business telephony features.
• Key features include
• Easy to use feature interface
• Headset Support
• Large range of PBX features
• Vibration Alert
• Large Back-lit blue LCD
• 12 Programmable Menu Keys
• Benefits
• Provide an ideal phone for Tough-type handset
  specially designed for rugged environments and
  any business demanding harsh work environments.
• industrial, manufacturing, healthcare, retail and
  warehousing markets.

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KX-NCP0158 High Density IP Cell Station

• NCP0158 IP Cell Station

• 8 simultaneous voice channels via LAN
• No License required on TDE600
• Air Synchronization bridge w/ Repeater (A272)
• Power supply with Power over Ethernet or AC
  adapter
• DHCP Client/Static Address

NCP0158
IP CS Traditional CS cannot Coexist in the same
area
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KX-NCP0158 IP Cell Station Benefits

• NCP0158 IP Cell Station

• Cost effectiveness
• Lower installation costs, with connection ports
  already installed (LAN port)
• KX-NCP0158 provides unhindered access to wireless
  telephony for up to 8 simultaneous DECT mobility
  users per cell
• Benefits
• Lower installation costs, with no need for
  special wiring to cell stations
• Better flexibility to move cell station as
  business needs change
• 8 users per cell station, providing lower number
  of cell stations required
• Extend to additional buildings, multiple floors
  with same LAN connections.
• Compatibility
• KX-NCP0158, compatible with KX-TDE and
  KX-NCP communication platforms

Compared to 2 or 4 channel solutions
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DECT Cell Station Connection

• KX-NCP0158 IP CS provides wireless solutions
• Long distance installation on larger premises
• Branch offices
• Save costs with wiring for converged voice and
  data networks.

Second Building
Head Office
LAN
IP Network
Campus
Branch Office
Requires VPN Access
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Communications AssistantUnified Business
Solutions
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What is Communication Assistant

• Communication Assistant

• A unified communication productivity software
  suite to provides office staff with business
  tools to improve user and team productivity.
• The application allows
• Intuitive PC based Point-n-Click telephony
• Real-time visibility of Presence Availability
• Microsoft Outlook Integration
• Visual voice messaging, team collaboration
• And a whole lot more
• With Communication Assistant, businesses can
  streamline their customer focused
  communications with easy and intuitive
  point-n-click operations.

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Unified Communications Solution
Higher productivity
Improve Customer Service
Remote Workers
Mobile Worker
Decentralised and Distributed Organisations
Communication Assistant provides Unified
Communication solutions to customer needs
Faster response capability
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Benefits of Communication Assistant

• Easy to stay in contact
• Fast and efficient way to connect with customers,
  suppliers, and colleagues improving
  communication efficiency.
• Increase User and Team Productivity
• Quick, efficient lookup of customer information
  and speeds up person to person and team
  communications and collaboration.
• Rapid Team Management
• Quickly view team member's communication
• activities and view vital statistics.
• Empower Mobile Work Force
• Leverage IP and wireless technologies to provide
  anytime, anywhere access to corporate
  communications.

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Communication Assistant User Modes

• Communication Assistant UC Clients can be
  installed in three different modes depending on
  the set of features required.

• Mode Basic Express
• Point and click telephony idea for application
  connectivity dialing
• Deployment type Server-less or grow to CA
  Server

• Mode Pro
• Intuitive point and click telephony fully
  featured with real-time presence indication.
• Deployment type Server-less or grow to CA
  Server

• Mode Group Supervisor
• For supervisors to easily monitor and manage
  telephony activities of group members.
• Deployment type Server-less only

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Supported Telephone Terminals
No. Telephone Type Use with CA Recommendation
1 Digital Proprietary Telephone (DPT) ? ?
2 IP Proprietary Telephone (IP-PT) ? ?
3 Analogue Proprietary Telephone (APT) ? ?
4 IP Softphone ? ?
5 DECT Portable Station (PS) ? ?
6 Single Line Telephone (SLT) ? -
7 SIP Extension ? -
X Not Available
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QUICK OVERVIEW

• Communication Assistant Client UC Applications

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Communication Assistant Basic Express

• Intuitive point and click telephony with
  limited capacity
• Users presence and availability is only shown
  when clicked (phone status and presence icons in
  main window appear only as grey)
• User is limited in the number of contacts and
  call history entries
• 10 contacts
• 10 call history entries

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Communication Assistant Pro

• Intuitive point and click telephony fully
  featured client software
• User presence status is shown in real time as
  any contacts phone status or availability
  changes
• Easily change your presence indication from
  default settings or define new presence states -
  for fast and efficient collaboration.
• Note Presence is much more than just absent
  messages.

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CA Pro Agent Features

• Key Benefits

• For informal call centre agent operations, CA Pro
  users can log-in/log-out of ICD Groups.
• In addition to all the CA Pro features, this
  enables the agent to access system features to
• View all ICD groups the user is a member of, with
  Login/Logout status
• Log-in to selected ICD / or all ICD groups the
  user is member of.
• Log-out from selected ICD / or all ICD groups the
  user is member of.
• Start / End Wrap-Up to handle after call
  processing.

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Communication Assistant Supervisor

• For team supervisors to monitor real-time
  telephony activities of group members.
• Access Group Call Reports for total incoming
  calls, average waiting time, overflow call or
  lost calls.
• Supervisors can silently Listen-in, Barge-in or
  even take over any group call for further
  handling, if required.
• Note Supervisor mode is only available in
  server-less deployments

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Integrate with Business Applications

• Improve Business Efficiency

• Enable desktop applications to have point-n-click
  access to business telephony e.g. Dial directly
  from Word, Web pages etc using the copy and call
  function.
• Users can also program a key to automatically
  dial the selected phone number from any
  application.
• Integrate with Common TAPI based desktop CRM
  applications (CA Pro, Supervisor Console only)
• Benefits
• Simplifies communication for telephony contacts
• Increases probability of real-time communications

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Quick Overview

• Communication Assistant Server Software

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Communication Assistant Server

• Communication Assistant (CA) Server is an
  application that provides the following
  additional capabilities
• CA UC Client user capacity (up to 256 users)
• Application users can use a central common
  contact list
• Application users can select presence based
  contact method
• Businesses can deploy CA in Thin Client IT
  environment
• Benefits
• Provides network-wide solution for team workers
  on single system

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Enhance Business Productivity

• Intuitive Point n Click Unified Communications
  Solutions

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Business Benefits - Scenario Index
No. Business Benefit Scenarios Link
1. Dial from any PC application ?
2. Point n Click Conference Call ?
3. Easy Call Recording ?
4. Set and View Presence and Availability ?
5. Visually Manage Voice Messages ?
6. Integrate with Microsoft Outlook ?
7. Easily Manage Teams ?
8. Communicate with Busy Colleagues ?
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Dial from any PC Application
Dial any contact numbers from any PC application

• Scenario
• You are a busy office worker using office
  applications on your PC such as Word, Email
  (e.g. Outlook), CRM applications, or web based
  application.
• You have customer contact numbers in your PC
  application and you want to quickly and easily
  contact the customer without having to manually
  dial the number from your phone.
• Solution
• Simply highlight the desired number you want to
  dial and select Copy Dial or press the
  pre-programmed key as defined in Communication
  Assistant UC Client.
• Your phone goes off hook and your desired number
  is automatically dialled.
• You can now focus on the conversation rather then
  how to call the customer.

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Dial from any PC Application
With Communication Assistant Yes You can!

• Procedure
• Simply highlight the desired number you want to
  dial from any application you are using and
  select Copy Dial using Communication
  Assistant UC Client and you are done!
• You can assign a special single key to expedite
  making the call e.g. select F8 to make phone
  calls.
• Your phone goes off hook and your desired number
  is automatically dialled.

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Point n Click Conference Call
Point-Click Multi-Party Conferencing

• Scenario
• While talking with a customer you want to
  conference in a project person who is working on
  the customers project to update her on new
  customer requirements.
• Solution
• While on the call, simply select the Conference
  Call option to initiate the conference call set
  up. You no longer have to remember any
  complicated key combinations, or special codes.
• You can now focus on providing better customer
  service and handle your business.

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Point n Click Conference Call
With Communication Assistant Yes You Can!

• Procedure
• While on a customer call simply click on the
  Make a conference option and then click on the
  available colleagues contact icon from the main
  application window and you are done.
• To add more people on the conference call
  simply repeat the steps. You can add up to eight
  (8) people in one conference call.

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Easy Call Recording
Point-Click Call management (Call Recording)

• Scenario
• While on a customer call, you may want to save a
  recording of the customer call for business
  needs.
• You may also wish to automatically record all
  calls without having to remember to manually
  press a button.
• Solution
• To record a call while on the call simply
  select the record to Voice Mail icon and the call
  is automatically recorded to the Voice Mail
  system.
• The software also allows you to automatically
  record all calls if enabled.
• You can now focus on providing better customer
  service and concentrate on your business.

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Easy Call Recording
With Communication Assistant Yes You Can!

• Procedure
• While on a customer call simply click on the
  Record to VM icon and your call gets recorded
  to the attached TVM50/TVM200 Voice Processing
  System.
• If you prefer that all calls get automatically
  recorded simply click to enable the Record to
  VM automatically feature under the Options menu.

optional
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Set and View Presence and Availability
Check and Inform Availability with one click
Presence

• Scenario
• leaving your desk for a meeting you want to make
  sure that any calls from your customers get
  forwarded to your onsite DECT mobile handset.
• You want to inform all colleagues of your
  presence status to ensure that you never miss any
  business opportunity.
• Solution
• Select from either built-in presence settings,
  edit and customise the settings for your own
  needs, or create a new entry. Once modified
  simply click to select the presence settings
  (e.g. In a Meeting) and with one click all
  customer calls get forwarded to your DECT
  mobile extension while any calls from work
  colleagues receive the Do Not Disturb indication.
• With CA - you never miss any business
  opportunity.

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Set and View Presence and Availability
With Communication Assistant Yes You Can!

• Procedure
• Simply select the presence and availability
  setting you want to select from the drop down
  menu, click it and you are done. You may select
  from predefined presence settings such as
  Available, Urgent Only, Will Return Soon,
  In a Meeting, Not At My Desk, or Gone Home.
• Should you need to modify a setting select the
  Modify option and if you need to create a new
  setting of your own simply select the New
  Setting option, enter and update the data and
  press OK to submit.

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Visually Manage Voice Messages
Visually Manage Your Voice Mail Messages

• Scenario
• As you are about to rush out to a meeting you
  notice that you have multiple voice messages but
  only have time to listen to the important ones
  from your customer.
• You want to share any important voice message by
  forwarding it as an email attachment to work
  colleagues.
• Solution
• With Voice Mail Assistant for CA, Unified
  Messaging is built-in. Simply click on the Voice
  Mail icon to connect to the TVM voice mail
  system, and you are presented with a visual list
  of all voice messages you have received.
• Simply click on the message that you want to
  listen to and if required, download the
  messages to your PC for forwarding to
  colleagues via email.
• Focus on what is important to you and never miss
  any business opportunity.

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Visually Manage Voice Messages
With Communication Assistant Yes You Can!

• Procedure
• To check for your voice messages, click on voice
  mail icon and then select the Call Voice Mail
  option.
• The Voice Mail Assistant window will pop-up
  allowing you to visually see all your voice mail
  messages and giving you the opportunity to select
  the ones you would like to play.
• The software also allows you to
• Play and pause messages Skip messages
• Change message playback speed
• Delete messages
• Download the message to your PC
• Send messages via E-mail
• Call the person who left the message
• Benefits Improve Productivity
• Quickly and easily make contact with customer and
  colleagues, quicker and faster when out of the
  office

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Integrate with Microsoft Outlook
Use MS Outlook to dial / answer calls

• Scenario
• You use MS Outlook as your preferred PIM and
  want to dial all your customer contacts from
  within MS Outlook.
• Solution
• Simply use the built-in Outlook Toolbar and it
  allows you to dial/answer calls from within MS
  Outlook.
• If a call comes in from a contact that is already
  registered in your MS Outlook contacts, the
  application can even pop-up the relevant contact
  details allowing you to improve customer service.
  
• Focus on providing better customer service and
  handle your business.

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Integrate with Microsoft Outlook
With Communication Assistant Yes You Can!

• Procedure
• To use Outlook to make and receive calls, simply
  use the Outlook toolbar that comes with
  Communication Assistant.
• You can either enter a number in the dial field
  and press Enter to dial, or select a contact
  from your Outlook Contacts list and right click
  to Call Contact.
• When you receive a call, you can also answer the
  call from within Outlook toolbar by pressing the
  Answer button.

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Easily Manage Teams
Visually Manage Your Team with point-n-click

• Scenario
• You need to manage a team of agents and want to
  easily keep an eye on how they are handling
  customer calls.
• You may wish to silently Listen-In to a call to
  make sure that a customer call is being properly
  handled by a new employee.
• Solution
• Focus on managing your team and easily handle
  your informal call centre to provide better
  customer service.

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Easily Manage Teams
With Communication Assistant Yes You Can!

• Procedure
• Simple run Communication Assistant Supervisor and
  use it to easily and visually manage your team.
• The Current Member Status shows you status of all
  team members in real-time.
• The Group Call Report section shows you total
  incoming calls, average waiting time, overflow
  call or lost calls.
• Select a member and you can log them in to the
  group, or log-out if needed.
• As a supervisor, you can silently Listen-in, or
  even take over the call for further handling,
  if required.

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Communicate with Busy Colleagues
Quickly communicate even when colleagues are busy

• Scenario
• As a secretary you want to inform your boss who
  is in a meeting that a guest has arrived and is
  waiting without having to disturb your boss.
• You may also need to contact a work colleague to
  ask a quick question but they are on another
  call.
• Solution
• You can now chat with your boss or work
  colleagues from your computer without having to
  disturbing them if they are on a phone call.
• The software also allows you to escalate from a
  chat to a phone call with the click on a
  button.
• Make office communications quick and efficient,
  and focus on providing better customer service.

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Communicate with Busy Colleagues
With Communication Assistant Yes You Can!

• Procedure
• Simply click on the contact icon for a colleague
  who may be busy on a phone call but is online
  and click the Start Chat feature button.
• You can now communicate with your work colleagues
  using short text messages.
• While on a Chat, if you want to escalate the
  communication from a Chat to a phone call
  simply click on the green dial icon within the
  chat window.

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