Design the Knowledge Management Team

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Chapter 10

• Design the Knowledge Management Team

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Sources of expertise

• Internal, centralized IT departments
• Team-based local experts
• External vendors, contractors, partners, and
  consultant
• End users and front-line staff

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KM Team must strike the right balance
Risk
Payoff
Short-term impact
long-term impact
Strategic impact
Bottom line effect
scope
Function
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KM Team structure
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Structuring the KM Team
Team
Technology
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Structuring the KM Team
Technology cont.
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Structuring the KM Team
Organi-zational
Eat their own dog food. They must believe in what
they say.
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Designing the KM Project Team
KM project leaders role
Credible. Should not change. Resolve conflict.
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Designing the KM Project Team
Team member criteria
work full time. Believe in the project.
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KM Team

• Identify the sources of requisite expertise.
• Select a visionary and experienced project
  leader.
• Identify critical failure point.
• Avoid external consultant if possible.
• Balance the KM teams managerial and
  technological structure.

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Linking the user and the KM project
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KM Team based type 1
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KM Team based type 2
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Categorizing risks in building KM
Level of Risk
High
Moderate
Low High
Project Managers level of control
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Highway to failure

• Lack of an active role of top manager
• Failure of the user buy in to the project

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Discussion Group Chapter 10

• Who should be in your KM team? Please give the
  reason why they should be in the team and state
  their job descriptions in detail.
• What is your KM team based type, type 1 or
  type 2? Please give the reason
  to support your answer.

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• The end.