Panasonic Communication Systems KX-TVS Voice Processing System Training

1
Panasonic Communication Systems KX-TVS Voice
Processing System Training
2
Table of Contents

• Table of Contents Page 2-4
• Course Outline Page 5-7
• KX-TVS75 Configuration and Hardware Page 8-9
• KX-TVS100 Configuration and Hardware Page 10-12
• KX-TVS200-1 Configuration and Hardware Page
  13-25
• Digital Integration Page 26
• Quick Setup and Automatic Configuration Page
  27-31
• Live Call Screening Page 32-33
• Two-Way Recording and Transfer Page 34-35

3
Table of Contents

• Fax Transfer and Fax Management Page 35-36
• Custom Service Page 37-40
• Direct Mailbox Access Page 41
• Intercom Paging Notification Page 42
• Message Waiting Notification Devices Page 43
• Multi-Lingual Service Page 44
• Automatic Message Forward Page 45
• Callback Number for Beeper Page 46
• Daylight Savings Time Page 47
• Holiday Service Page 48
• Multiple Personal Greetings Page 49

4
Table of Contents

• All Call Transfer to Mailbox Page 50
• Voice Mail Integration Page 51
• Analog Integration Page 52-54
• Digital Integration Page 55-59
• 10 Steps to Digital Integration Page 60-64
• Voice Processing Applications Page 65-80
• Parameter Save Page 81
• Parameter Load Page 82
• KX-TVS50 Page 83-106

5
Course Outline

• Introduction
• Initial Configuration and Hardware of KX-TVS75,
  KX-TVS100 and KX-TVS200-1
• System Features
• System Programming
• Analog vs. Digital Integration
• 10 Steps to Digital Integration
• Installation

6
Course Outline

• Voice Processing Exercises
• Digital Integration
• Mailbox Setup
• Fax Transfer and Management
• Mailbox Management
• Recording Personal Greetings
• Recording System Prompts and Company Greetings
• Group Distribution Lists
• Creating Custom Services

7
Course Outline

• Operator Assignment
• Live Call Screening
• Two-Way Transfer and Record
• Intercom Paging Notification
• Beeper Notification
• Automatic Message Forward
• All Call Transfer to Mailbox
• KX-TVS50
• Hands on and Self study
• Review

8
KX-TVS75 Initial Configuration

• Voice Processing System
• Configured for 2 ports, 6 hours of voice storage
• 62 User Mailboxes, 2 Manager Mailboxes
• System is non-expandable

9
KX-TVS75 Hardware

• One Hard Disk Drive
• Two CO inputs (RJ-11)
• One RS-232C Connector (female)
• One Rotary Switch

10
KX-TVS100 Initial Configuration

• Voice Processing System
• Initially configured with 2 ports and 18 hours of
  voice storage
• Expands to 4 ports with an additional CO card
  (KX-TVS102)
• 62 User Mailboxes, 2 Manager Mailboxes

11
KX-TVS100 Hardware

• One Hard Disk Drive
• One CO Card (KX-TVS102)
• One Optional CO Card slot
• One RS-232C Connector (female)
• One Rotary Switch

12
KX-TVS75/100 Specifications
13
KX-TVS200-1
14
KX-TVS200-1System Outline

• The KX-TVS200 will initially be configured with
  NO ports and 32 hours of voice storage.
• The maximum configuration will be 12 digital
  integrated ports or 6 analog integrated ports and
  32 hours of voice storage.
• A maximum of 1,024 mailboxes are available

15
KX-TVS204

• A 4 port digital integration card can be
  installed in the KX-TVS200 only.
• Each card allows two KX-TD data pairs to be
  connected providing 4 digitally integrated ports.
• A maximum of 3 KX-TVS204 cards can be installed
  in the KX-TVS200-1.

16
KX-TVS200-1 System Outline

• Slot 3
• Slot 2
• Slot 1
• HDD

17
KX-TVS200-1System Outline

• Programming RS-232C
• Grounding Terminal
• AC Fuse
• Power Plug
• Power Switch

18
KX-TVS200-1System Configuration

• 2 port analog or 2 port digital integration with
  1 KX-TVS102 card installed.

19
KX-TVS200-1System Configuration

• 4 port analog or 4 port digital integration with
  2 KX-TVS102 cards installed.

20
KX-TVS200-1System Configuration

• 6 port analog or 6 port digital integration with
  3 KX-TVS102 cards installed.

21
KX-TVS200-1System Configuration

• 4 port digital integration with 1 KX-TVS204 card
  installed.

22
KX-TVS200-1System Configuration

• 8 ports digital integration with 2 KX-TVS204
  cards installed.

23
KX-TVS200-1System Configuration

• 12 ports digital integration with 3 KX-TVS204
  cards installed.

24
KX-TVS200-1System Configuration

• 8 ports digital integration with 2 KX-TVS102
  cards installed and 1 KX-TVS204 card.

25
KX-TVS200-1 Specifications
26
Digital Integration (D-PITS)

• D-PITS integration is the highest level of Voice
  Processing integration
• D-PITS integration provides Out of Band signaling
  between the KX-TVS75/100/200 and the KX-TD system
• Available on -1 KX-TD systems or later

27
Quick Setup

• This utility provides a quick way of programming
  the voice processing system for basic automated
  attendant or voice mail operation. The system
  prompts the installer to enter, modify or confirm
  various settings based on the PBX selected.

28
Quick Setup

• When a KX-T308/616 is selected as the PBX type,
  the KX-TVS75/100/200 will request that the
  installer provide the following information
• Which extensions will be connected to the KX-TVS?
• Which extensions need a mailbox?
• What is the last name of each mailbox owner?
• What service (AA or VM) will be used for each of
  the ports for both day and night service?
• System Administrators and system reset password
• Time and date

Note The KX-T308/616 do not support MW lamps or
VM integration
29
Quick Setup

• When a KX-T1232/336 or other manufactures PBX is
  selected as the PBX type, the KX-TVS will
  request
• Which extensions will be connected to the KX-TVS?
• What is the last name of each mailbox owner?
• What service (AA or VM) will be used for each of
  the ports for both day and night service?
• System Administrators and system reset password
• Time and date

30
Quick Setup Automatic Configuration

• When a KX-TD816/1232 is selected as the PBX type
  the KX-TVS will request
• What is the last name of each mailbox owner?
• What service (AA or VM) will be used for each of
  the four ports for both day and night service?
• System Administrators and system reset password
• Automatic Configuration require Digital
  Integration

31
Live Call Screening

• Live Call Screening allows a message to be
  screened as the message is being recorded into
  the users mailbox. The station user can monitor
  the message and decide whether to answer the call
  or not. This feature provides answering machine
  like operation of a voice mailbox.

32
Live Call Screening

• Live Call Screening is only available when the
  KX-TVS is digitally integrated with a KX-TD
  system and a LCS button has been assigned the
  proprietary telephone.
• LCS is a password protected feature.
• LCS has two modes.
• In the Hands-Free mode the message will play
  through the speaker of the proprietary telephone.
• In the private mode the telephone will alert the
  user with a ring tone. The user must then go
  off-hook to monitor the message.

33
Live Call Screening

• When a message is intercepted, the mailbox can be
  programmed to either continue recording the
  conversation, stop recording the conversation but
  keep the portion of the message which has been
  recorded to that point, or to delete the message.
• Digital Integration required

34
Two-Way Recording

• Two-Way Recording allows the user of a
  proprietary telephone to record a conversation
  into their mailbox by depressing a Two-Way Record
  button.
• Digital Integration required

35
Two-Way Transfer

• Two-Way Transfer allows a user of a proprietary
  telephone to record a conversation into another
  users mailbox by depressing the Two-Way Transfer
  button and then dialing the extension number or
  depress a DSS button.
• Digital Integration required

36
Fax Transfer

• If a fax call is received by the KX-TVS, the
  system will automatically transfer the call to
  the designated fax extension. If the main fax
  extension is busy or does not answer, the system
  can be programmed to call an alternate fax
  extension.

37
Fax Management

• The fax manager will be notified when a incoming
  fax call is received. The KX-TVS can notify by
  either calling the fax managers extension or
  leaving a message in the managers mailbox.
• The KX-TVS cannot determine if a fax transmission
  was completed. It will only determine if the call
  was successfully transferred to a fax extension.

38
Custom Service

• Custom Service provides a tailor made automated
  attendant port. Each telephone keypad digit can
  be assigned a specific function.

39
Custom Service
Functions include

• Transfer to extension
• Exit
• Return to previous menu
• Change to AA service
• Department dialing
• Repeat menu
• Fax transfer

• Transfer to mailbox
• Transfer to operator
• Go to another custom service
• Change to VM service
• Dial by name
• Return to main menu

40
Custom Service
41
Direct Mailbox Access

• Direct Mailbox Access allows a user to enter
  his/her mailbox whenever they call the KX-TVS
  from their extension.
• Digital Integration required

42
Intercom Paging Notification

• When the KX-TVS receives a call for an extension
  which is set for Intercom Paging Notification,
  the KX-TVS will page the party through the PBXs
  internal or external paging system. The KX-TVS
  will state I have a call for (Extension owners
  name) and then wait for a programmable amount of
  time until the extension owner answers the page.
• Up to eight paging zones (internal or external)
  can be assigned
• Digital Integration required

43
Message Waiting Notification Devices

• When a new message is placed into a mailbox, the
  system will light the message waiting lamp on the
  telephone. In addition to the lamp, the mailbox
  can be set up out-dial to a beeper or telephone
  either continuously or on a scheduled basis.
• Three devices can be assigned

44
Multi-Lingual Service

• Two languages other than the English system
  prompts can be recorded into the system. All
  subscriber and non-subscriber prompts can be
  recorded and selected by the user or programmer.

45
Automatic Message Forward

• New messages that have not been listened to by
  the user within a specific amount of time will be
  automatically forwarded or copied to another
  mailbox.

46
Callback Number for Beeper Notification

• When beeper notification is set for a mailbox,
  the system will request that the caller enter
  their callback number. When the system dials the
  beeper number it will provide the callback
  number.
• Beeper callback notification modes
• Select -- Requests callback number
• Before -- Requests number before leaving message
• After -- Requests number after leaving message
• Without -- Only requests number and does not let
  caller leave message

47
Daylight Savings Time

• Provides automatic system clock adjustments for
  daylight savings time.

48
Holiday Service

• 20 holidays can be programmed into the KX-TVS. On
  the assigned holidays, the KX-TVS will provide
  custom company greetings and alternate caller
  services.

49
Multiple Personal Greetings

• A busy, no-answer and after hours greeting can be
  recorded for each mailbox.

50
All Call Transfer to Mailbox

• When an incoming automated attendant call is
  directed to an extension with All Calls Transfer
  to Mailbox enabled, the KX-TVS will send the
  caller to the mailbox without dialing the
  extension. This feature is useful when a mailbox
  does not have an actual extension assigned to it.
  (i.e. traveling salespersons mailbox)

51
Voice Mail Integration

• The purpose of Voice Mail integration is to allow
  the Voice Processing System and the Super Hybrid
  System to communicate with each other.
• Two types of integration are available
  Digital(Out of Band for KX-TD systems) and Analog
  (In-band integration for all other systems with
  In-band integration capability)

52
Analog Voice Mail Integration
KX-TD1232
2 Port KX-TVS100
1 Tip and Ring pair per VM/AA port
COs
53
Analog Integration Wiring
To Tip and Ring of SLT extension ports
54
Analog Voice Mail Integration Programming for TD
Systems

• Extension Group Assignment Program 602
• Station Hunting Type Program 106
• Voice Mail Status DTMF Set Program 113
• Voice Mail Command DTMF Set Program 114
• Voice Mail Access Codes Program 609
• Additional System Information Program 990 Area
  01 Bit 10, 11-12, 13-14, 15, Area 02 Bit 8, Area
  04 Bit 9, Area 05 Bit 6, 7

It is recommended that in most applications
that Program 990 Area 01, Bit 15 be changed to
VPS.
55
Digital Integration (D-PITS)

• D-PITS integration allows superior integration
  and high level features like Live Call Screening
  (LCS), Two-Way Transfer, Two-Way Recording,
  Intercom Paging Notification and Automatic
  Configuration.
• When using D-PITS integration one extensions data
  pair provides two KX-TVS ports. This is
  accomplished by the extensions 2BD interface.

56
Digital Integration (D-PITS)
KX-TD1232
KX-TVS100
COs
1 data pair 2 VM/AA ports 2 data pairs 4
VM/AA ports
4 port system requires an additional KX-TVS102
57
Digital Integration Wiring
To data pair of KX-TD1232 ext. port
58
HDD
Slot 3
Not Used
Slot 2
KX-TVS102
3
4
Slot 1
KX-TVS102
1
2
4 port system
Ports 1 3 would be used for D-PITS integration
Ports 1 - 4 would be used for analog
integration The XDP single line is available
when D-PITS integration is used.
59
Digital Voice Mail Integration Programming for TD
Systems

• Voice Mail Number Assignment Program 117
  
• Voice Mail Extension Number Assignment Program
  118
• Voice Mail Extension Group Program 119
• Additional System Information Program 990 Area
  01 Bit 10, 11-12, 13-14, 15, Area 02 Bit 8, Area
  04 Bit 9, Area 05 Bit 6, 7

It is recommended that in most applications
that Program 990 Area 01, Bit 15 be changed to
VPS.
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10 Steps to Digital Integration

• 1. Verify that the KX-TD has the correct software
  version. This is accomplished by using PITS
  programming code 116 or the PC Operating and
  Maintenance Tool. Remember to check both cabinets
  if you are configuring a 2 cabinet system. Both
  versions must be identical. The software version
  will be identified by a version number such as
  P101A50508B. The underlined digits represent the
  software production code (format YMMDD). In this
  example, the date code is May 8, 1995.
• For digital integration, the KX-TD1232(s) must
  have May 8, 1995 or later. (ie. P101A50508B)
• For digital integration, the KX-TD816-1 must
  have September 5, 1996 or later. (ie.
  P401A60905A)
• If the software is earlier than these dates, the
  system(s) must be upgraded.

61
10 Steps to Digital Integration

• 2. Set the correct Date and Time in the KX-TD
  (PITS Program 000)
• 3. In PITS program 117, program the jacks of the
  KX-TD1232 that will be connected to the KX-TVS.
  If your Voice Processing System is a 2 port
  system, one jack must be assigned. If your Voice
  Processing System is a 4 port KX-TVS100, two
  jacks must be assigned from the same Main Unit.
• 4. Unplug or power down the KX-TVS.
• Optional KX-TVS102 required

62
10 Steps to Digital Integration

• 5. Connect the jack(s) assigned in Step 3 to the
  KX-TVS using four wire modular cords. For a 2
  port system connect the jack to port 1 of the
  KX-TVS75/100/200. For a 4 port KX-TVS100 connect
  the first jack (lowest numeric jack number) to
  port 1 and the other to port 3.
• 6. Connect your laptop computer to the KX-TVS and
  start your communication software (i.e. Procomm
  Plus).
• Communication Parameters 9600, 8 Bit, None, 1,
  VT100

63
10 Steps to Digital Integration

• 7. Turn the rotary switch on the KX-TVS to switch
  position 5. Warning Placing the rotary switch on
  switch position 5 will default the Voice
  Processing System resulting in a loss of all user
  programming and voice messages. This step should
  only be performed when initially setting up the
  system.
• 8. Plug in or power up the KX-TVS and wait
  approximately 90 seconds while the system
  initializes. Important! Turn the rotary switch to
  position 0 when the initialization process is
  complete.

64
10 Steps to Digital Integration

• 9. When the gt prompt appears depress the Enter
  key. The display will indicate the following
• Please Select Your Terminal Type.
• 1. ASCII TERMINAL
• 2. VT100
• Please Enter the Number
• Quick Setup is only available when using a VT100
  terminal, therefore you must select 2.
• 10. From the System Administration Top Menu
  select 5 Quick Setup and follow the Automatic
  Configuration instructions.

65
Applications

• 1. Digitally integrate your Voice Processing
  System with the KX-TD1232 using the 10 Steps to
  Digital Integration.
• Use jack 08 of the telephone system as the KX-TVS
  extension
• Assign last names to the first 16 mailboxes
• Delete the mailbox 109. This mailbox will be
  created later by the System Manager.
• Assign all KX-TVS ports as AA ports using Custom
  Service 1
• 2. DIL 11 all Central Office lines in both the
  day and night mode to the first extension of the
  Voice Processing System using PITS programs
  407-408.

66
Applications

• 3. Record a No-Answer, Busy Signal and
  After-Hours greeting for mailboxes 101 and 102.
  Refer to Subscribers Guide pages 10-12.
• 4. Assign a password for mailbox 101 and 102.
  Refer to Subscribers Guide pages 13-14.
• 5. Record a mailbox owners name for mailbox 101
  and 102. Refer to Subscribers Guide pages 15-16.
• 6. Create a Personal Group Distribution List for
  mailbox 101 and 102. Refer to Subscribers Guide
  page 54-56.
• 7. Record a Group Distribution List name. Refer
  to Subscribers Guide page 54-56.

67
Applications

• 8. Call Forward Busy/No Answer extensions 101 and
  102 to voice mail extension 165.
• 9. Record a message as a non-subscriber into a
  mailbox. Extension 101 should leave a message for
  extension 102 and visa versa.
• 10. Playback and erase the message in your
  mailbox. Refer to Subscribers Guide pages 2-3 and
  2-7.
• 11. Record a message as a subscriber. Extension
  101 should leave a message for 102 and visa
  versa. Refer to Subscribers Guide pages 30-33.
• 12. Reply to the message that has been left in
  your mailbox. Refer to Subscribers Guide pages
  22-23.

68
Applications

• 13. Record Company Greeting 1 which states Thank
  you for calling Outdoor World. Refer to
  Installation Manual pages 129.
• 14. Record a Company Name which states Outdoor
  World. Refer to Installation Manual page 130.
• 15. Record in your own voice linked user 1
  prompts 319, 320, 321 and 322. Refer to
  Installation Manual page 129.
• 16. Record in your own voice linked user 1
  prompts 386 and 387. Refer to Installation Manual
  pages 129.

69
Applications

• 17. Create mailbox 109 from the System Managers
  mailbox. Refer to page 249 in the Installation
  Manual.
• 18. Program extension 106 to be the fax transfer
  extension. Program extension 101 to be notified
  when a fax is received by notifying the mailbox.
  Refer to Installation Manual pages 235-237.
• 19. Enable Message Waiting Lamp Notification and
  Device Notification for Unreceived Messages in
  Class of Services 01 and 02. Refer to
  Installation Manual pages 205-206.
• 20. Program a System Callback No. Refer to
  Installation Manual pages 229-230.

70
Applications

• 21. Change the Operator and Extension Transfer
  Sequence so that the KX-TVS provides a supervised
  transfer (FTXA). Refer to pages 240-243 in the
  Installation Manual.
• 22. Program the system so that rotary telephone
  calls go to the operator. Refer to the
  Installation Manual page 234.
• 23. Assign Interview mailbox numbers 298 and 299
  to mailboxes 104 and 105 respectively. Refer to
  page 195-196 in Installation Manual.

71
Application

• 24. Record the following questions into interview
  mailboxes 298 and 299. Refer to page 65-67 in the
  Subscribers Guide.
• Question 1. Please answer the following
  questions so we can immediately send you our 100
  page, full color catalog. Speak clearly and
  slowly and spell any words that may be difficult
  to understand. When you have completed your
  answer, press the digit 1 to advance to the next
  question. Please state your first and last name.
• Question 2. Please state your company name.
• Question 3. Please state your complete mailing
  address including street address, city, state and
  zip code.

72
Applications

• Question 4. Please state your telephone number
  including area code.
• Question 5. If you would like to be on our
  mailing list please say yes at the tone,
  otherwise say no.
• Question 6. If you have any comments please
  state them at the tone, otherwise press the star
  or asterisks to return to the previous menu or
  you may hang-up and your catalog will be mailed
  to you by the close of the next business day.

73
Applications

• 25. Create a Custom Service for the following
  application. Your customer is Outdoor World. The
  customer wishes to have all incoming Central
  Office lines ring into and be answered by the
  Voice Processing System. After discussing the
  application with the customer you have prepared
  an operational flow chart and various recordings
  scripts which will be played to incoming callers.
  The customer has approved. You must now program
  the KX-TVS to work accordingly.

74
Custom Service Greeting 1

• If you know the extension number of the person
  that you are calling, you may dial it at any
  time. For information or assistance press 0. To
  place an order press 1. To request a free catalog
  press 2. If you are calling from a rotary phone,
  please remain on the line and an operator will be
  with you shortly. To send a fax press start now.

75
Custom Service 1 prompt See previous
slide Custom Service 2 prompt To order a
fishing catalog press 1. To order a hunting
catalog press 2. To return to the previous menu,
press the star or asterisk key Fax extension is
106
76
Simplified Operator Flow Chart
If no answer leave message
77
Operator Flow Chart
78
Applications

• 26.Program a Live Call Screening, Two-Way Record
  and Two-Way Transfer button on each telephone.
• Program a LCS password for each extension.
  Experiment with each feature.
• 27.Setup extension 107 for Intercom Paging
  Notification to internal page zone 1.

79
Applications

• 28.Program extension 101 for beeper notification.
  Use the the following Number to Dial digit
  sequence. 9102PPPX. Refer to page 197 in
  Installation Manual.
• 29.Program extension 101 for beeper notification
  with a Callback number before the message is left
  in the mailbox. Refer to pages 205-206 in
  Installation Manual.
• 30.Program extension 101 to automatically copy
  messages to extension 102 after 5 minutes. Refer
  to pages 205-207 in Installation Manual.
• 31.Setup mailbox 106 to have all calls
  transferred to voice mail. Refer to pages 195-196
  in Installation Manual.

80
Applications

• 32.Program three holidays into the system.
• Program the system so that a different company
  greeting will be play on the selected holidays.
  Refer to pages 224-225 in the Installation
  Manual.
• 33.Record an appropriate company greeting for
  each holiday.
• Refer to Installation Manual page 129.
• 34.Program the system so that the systems clock
  automatically will adjust for Daylight Saving
  Time.
• Refer to Installation Manual page 226.

81
Parameter Save

• Save the system programming parameters to your
  PCs HDD or floppy disk drive using Procom Plus.
• From the System Administration Top menu type 3
  for Utility Command
• Type SAVE and press ENTER
• Press 2 and ENTER for Parameters
• Press ENTER again
• Press PAGE DOWN
• Press X for XMODEM download protocol
• Type the file name (i.e. PARA.BAK or
  CUSTOMER.PAR)
• Wait approximately 6 minutes while data is
  transferred

82
Parameter Load

• Load the system programming parameters from your
  PCs HDD or floppy disk drive using Procom Plus.
• From the System Administration Top menu type 3
  for Utility Command
• Type LOAD and press ENTER
• Press 2 and ENTER for Parameters
• Press ENTER again
• Wait for CCC to appear on PCs screen
• Press PAGE UP
• Press X for XMODEM download protocol
• Type the file name
• Wait approximately 6 minutes while data is
  transferred

83
Introducing the KX-TVS50.

• the newest addition to the KX-TVS line of Voice
  Processing Systems (VPS)
• 2 ports, 2 hours voice storage, expandable to 4
  hours of voice storage
• The 2 hours of voice storage will be reduced by
  recording User Prompts
• If all System Prompts were to be recorded by the
  user, voice storage would be reduced by
  approximately 40 minutes

84
KX-TVS50 Specifications

• Increasing the voice storage from the initial 2
  hours up to 4 hours is accomplished by adding an
  optional KX-TVS52 Flash Memory Expansion card
• 30 mailboxes, 2 manager mailboxes, utilizing
  Flash Memory with 7.2 Kbps voice compression
• New features include A-PITS integration with
  KX-TA624-1, Caller ID Routing, System and Station
  Caller ID Name Announce, and Personal Greeting
  for Caller ID

85
So what is Flash Memory?

• Definition-A solid-state mass-storage device that
  emulates a hard-disk drive
• This type of mass-storage device is suitable for
  portable computers, personal digital assistants
  (PDA), digital still cameras, MP3 players and
  other devices requiring high-density non-volatile
  data storage

86
What are the advantages?

• The advantages of this type of storage device is
  that it is
• extremely rugged and reliable
• compact
• fast sustainable read/write capability
• much less expensive than hard-disk drives
• and has low single-voltage power requirements

87
KX-TVS50 Specifications

• The KX-TVS50 comes with 2 Flash memory chips, one
  for 2 hours of voice storage, the other for
  system prompts and programming storage.
• The KX-TVS52 Flash Memory Expansion card has one
  Flash memory chip for an additional 2 hours of
  voice storage

88
KX-TVS50 Specifications

• The KX-TVS50s appearance is very similar to the
  KX-TVS75, with two noticeable differences
• A 4 position dip switch is used to determine the
  system mode rather than a rotary switch
• The system upper chassis has a built-in ferrite
  core used to reduce noise and other spurious
  oscillations from being introduced into the
  system through station cabling

89
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90
(No Transcript)
91
Mode Switch Positions

• Mode Switch Positions
• 0000 Normal operation position
• 1000 Initializes RS-232C parameters
• 0100 D-PITS Auto Configuration for AA service1
• 1100 D-PITS Auto Configuration for VM service1
• 1101 Not used
• 1010 Initializes VPS. Clears all data and
  messages
• 0110 Flash memory Read/Write test
• 0101 A-PITS Auto Configuration for AA service2
• 1101 A-PITS Auto Configuration for VM service2

1 Used for KX-TD D-PITS integration only 2 Used
for KX-TA A-PITS integration only
92
Some New Terminology

• To date, two types of Voice Processing System
  integration were available in the KX-TVS line of
  VPSs, In-band and D-PITS
• A-PITS - Analog Proprietary Integrated Telephone
  System
• A-PITS Integration - A proprietary 4-wire out of
  band Voice Processing System integration
  supported by the KX-TVS50 and KX-TA624-1

NEW
93
A-PITS

• Signaling and control information is transmitted
  and received between the 624 and 50 across the D1
  and D2 pair of an extension port
• Voice is provided by the Tip and Ring pair for
  that extension port
• Each A-PITS integrated port supports one VPS port
  (Unlike D-PITS integration which provides two VPS
  ports per station ports)

94
Integration

• The KX-TVS50 supports
• In-band with telephone systems providing In-band
  integration
• D-PITS with KX-TD308/816/1232/500
• A-PITS with the KX-TA624-2

95
System Administration

• Programming and administration can be
  accomplished by using either a dumb terminal
  program (i.e.. HyperTerminal) or any other
  communication software (i.e. ProcommPlus)
• Programming menus are the same as the other
  KX-TVS models with additional programming added
  for the new features - System Caller ID Name
  Announce Caller ID Call Routing

96
New KX-TVS50 Features

• These features are supported by A-PITS or D-PITS
  integration
• System Caller ID Name Announce
• Station Caller ID Name Announce
• Personnel Greetings for Caller ID
• Caller ID Routing
• Caller ID card(s) are required for these features
  to operate KX-TD193 or KX-TA62493

97
System Caller ID Name Announce

• 120 Caller ID Numbers (20 digit max.) can be
  entered into system programming via programming
  terminal
• System Parameter Setting-System Caller ID
  Announce
• A name can be recorded for each of the 120 Caller
  ID numbers by the Message Manager in mailbox 998
• 998-5-8 for System Caller ID Name Announce
  recording

98
System Caller ID Name Announce

• So how does this work?
• An incoming Caller ID call arrives at CO port of
  phone system that is programmed to ring to a VPS
  port
• Caller ID information is transmitted to VPS via
  A-PITS or D-PITS link.
• VPS answers, plays prompts, caller dials digits
  to transfer call to an extension
• When extension answers, the user is given a
  prompt with states You have a call from
  (recorded name). To answer the call press one,
  otherwise press 2 and hang up.

99
System Caller ID Name Announce

• If no Caller ID is provided, private, out of
  area, or the number is not registered, the normal
  transfer sequence occurs without announcement

100
Station Caller ID Name Announce

• Functions in the same way as System Caller ID
  Name announce
• 30 Personal Caller ID Name Announce entries can
  be entered per mailbox
• MB 5-5 for Station Caller ID Name Announce
  programming
• System Caller ID Name Announce has priority over
  Station Caller ID Name Announce

101
Caller ID Personal Greeting

• Up to four personalized mailbox greetings can be
  recorded in addition to the normal busy, no
  answer, and after-hours greetings
• Each of the personalized greetings can have up to
  eight Caller ID numbers assigned to it
• can be used as a wildcard when entering the
  Caller ID numbers
• MB 5-1-4 for Caller ID Personal Greeting
  programming

102
Caller ID Personal Greeting

• When an outside caller with a Caller ID number
  that has been assigned in the mailbox enters the
  mailbox, a custom greeting for that caller will
  be played

103
Caller ID Routing

• Caller ID Routing allows an incoming caller to be
  routed to a specific location or service based on
  the Caller ID number provided
• Calls can be routed to a mailbox, extension, or
  Custom Service

104
Caller ID Routing

• Up to 120 Caller ID numbers can be entered into
  the system
• Service Setting - Caller ID Routing
• Caller ID number can be up to 20 digits
• can be used as wildcard
• O or P can be entered for Out of Area Private
• A route description up to 20 characters can be
  entered
• This feature can operate in conjunction with the
  System Personal Caller ID Name Announce features

105
What else is new in KX-TVS50?

• New factory default voice prompts
• Faster cadence less pause time between prompts
• Improved Installation Manual provided on CD-ROM
• Improved organization
• Includes the KX-TA and KX-TD phone system
  programming related to VPS integration

106
What else is new in KX-TVS50?

• Screened transfer with Call ID is now supported
• Company Greetings have been removed
• The KX-TVS50 does not support the Two-Way Record
  and Two-Way Transfer features.