E-monitoring in the Workplace

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E-monitoring in the Workplace

• Trent and Jamila
• Robert and Jamie

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The E-Monitoring Team
JAMIE ROBERT
TRENT JAMILA
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What is E-Monitoring?

• Using electronics to watch, keep track of, or
  check employees productivity and use of company
  equipment.

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Current Uses

• ID tags
• E-mail
• Phone calls
• Keystroke
• Computer monitoring
• Physical monitoring

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Keystroke Skit
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18/03/2008, 2136. User "rdriver". Window
title"Mozilla Firefox Start Page - Mozilla
Firefox" onyen.unc.edu rdriver 18/03/2008,
2137. User "rdriver". Window
title"https//webmail3.isis.unc.edu - Webmail
Message Composition - Mozilla Firefox" coworker_at_em
ailWork SucksHey buddy work sucks again. I really
hate the boss, we dont get any breaks so I just
slack off on the internet! 18/03/2008, 2137.
User "rdriver". Window title"Mozilla Firefox
Start Page - Mozilla Firefox" facebook.com jamie
18/03/2008, 2138. User "rdriver". Window
title"Mozilla Firefox Start Page - Mozilla
Firefox" nasdaq.com goog 18/03/2008, 2138.
User "rdriver". Window title"Mozilla Firefox
Start Page - Mozilla Firefox" espn.go.com north
carolina
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Real World

• Smyth vs. Pillsbury legal case
• Email monitoring
• ECPA - Electronic Communications Privacy Act
• One party consents
• Company provides equipment
• Used for business purposes

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Productivity

• How does being monitored affect productivity?

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Productivity

• Not working number of hours paid to work
• Non-work related internet uses
• Excessive use?poor performance
• 1.7bn NCAA Tourney
• Sources NCAA (Challenger, Gray, Christmas Inc.
  study) performance (1993 McWorld study).

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Productivity

• If employees know they are being monitored, they
  will be more productive
• 78 of companies report internet abuse by
  employees
• Will they waste time no matter what?
• Source 2002 study by Computer Security Institute

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Productivity

• Quality over Quantity
• Being monitored by numbers does not represent the
  quality of the goods produced
• Rush to meet a goal number but the products will
  not be in as good of condition

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Productivity

• Satisfied employees are more prone to be more
  productive
• Give more breaks!
• Ex Break Duration Study
• 80 increase in errors when working without
  breaks
• Source Nicola Green, Work-Related
  Musculoskeletal Disorders (WMSD) and Breaks

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Abuse and Discrimination

• Monitoring Helps
• Prevent inappropriate emails
• Reduce harassing behavior/expensive lawsuits
• Prevent theft/destruction
• Monitoring Doesnt Help
• Could exploit different groups
• Sources 1999 Elron survey 64 of employees had
  sent or received adult-oriented emails.

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Privacy

• Privacy is defined as the quality or state of
  being apart from company or observation freedom
  from unauthorized intrusion (Nord)
• Should the company know all information about
  their employees?

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Privacy vs. Monitoring Controversies

• Impact on insurance, personal life, illness
• Should company know all information
• Physical equivalence of cyberspace/difference
  jobs
• If monitor should you monitor everything?
• Fake/inactive cameras - lying, unethical?

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Is it Ethical to Monitor?

• Theories
• Utilitarianism vs. Just Consequentialism

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Tradeoffs and Risks

• Alerts if they cross certain boundaries
• Is employee productivity worth more than their
  privacy?
• How much are employees/employers willing to risk?
• Where will we be in 5 to 10 years?

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Conclusions

• How do we find a median?
• What does the class think?

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Last man Standing

• Green means true and red means false
• Stay standing if you answer correctly and sit
  down if you answer incorrectly
• Prize for the winner!!

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Question

• TRUE (green) or FALSE (red)
• Government wiretaps arent considered
  e-monitoring.

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Answer
ANSWER TRUE EVERYONE HOLDING A RED CARD SHOULD
SIT DOWN FOR THE REST OF THE GAME.
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Question

• TRUE (green) or FALSE (red)
• Employees have a constitutional right to privacy
  in every workplace.

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Answer

• ANSWER FALSE Employers are not required to tell
  their employees if they are being monitored.
  Employees constitutional right to privacy does
  not extend to the workplace.
• EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR
  THE REST OF THE GAME

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Question

• TRUE (green) or FALSE (red)
• The Electronic Communications Privacy Act (ECPA)
  is in effect when both parties consent and the
  company provides the equipment.

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Answer

• False
• The ECPA is in effect when ONE party consents.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.
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Question

• TRUE (green) or FALSE (red)
• Smyth Vs. Pillsbury involved a case where
  monitored phone calls and voice mail led to the
  firing of an employee

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Answer

• FALSE
• It involved monitoring email
• EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN

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Question

• TRUE (green) or FALSE (red)
• At least 75 of companies reported employee abuse
  of internet access, according to one study.

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Answer
ANSWER TRUE, the study showed 78 of companies
reported abuse. EVERYONE HOLDING A RED CARD
SHOULD SIT DOWN FOR THE REST OF THE GAME.
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Question
TRUE (GREEN) OR FALSE (RED) TYLER HANSBROUGH IS
NOW THE ALL-TIME ACC LEADER IN MADE FREE THROWS
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Answer
FALSE, HES THREE FREE-THROWS SHORT OF LAETTNERS
RECORD. EVERYONE HOLDING A GREEN CARD SHOULD SIT
DOWN.
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Question

• TRUE (green) or FALSE (red)
• Courts have ruled that employees can be fired for
  electronic misconduct even if the employer hadnt
  told the employees that they were being monitored.

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Answer
ANSWER TRUE EVERYONE HOLDING A RED CARD SHOULD
SIT DOWN FOR THE REST OF THE GAME.
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Question

• TRUE (green) or FALSE (red)
• UNC is in the SOUTH bracket in the NCAA
  Tournament.

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Answer

• False
• UNC is in the East Bracket

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Question

• TRUE (green) or FALSE (red)
• Bosses now can remotely see employees monitors
  in real-time.

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Answer

• ANSWER TRUE.
• EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR
  THE REST OF THE GAME

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Question

• TRUE (green) or FALSE (red)
• An employer using an e-mail monitoring
  application can read the text or attachments in
  your company e-mail.

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Answer

• ANSWER TRUE. An employer can read everything
  within company e-mail.
• EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR
  THE REST OF THE GAME

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Question

• TRUE (green) or FALSE (red)
• Most monitoring software only show statistics or
  numbers about an employee.

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Answer

• True
• Most monitoring software only show the quantity
  rather than quality of an employees
  productivity.

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FINAL QUESTION!

• During this class you have all been monitored.
  What percentage of the class has Sidetracked on
  their computers?
• REMAINING PLAYERS ONLY Write down your name and
  guess on a piece of paper.
• Closest to the true number wins a prize.

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Videos Loss of Privacy

• Head phones
• Star Wars