Emotional Intelligence

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Emotional Intelligence

• Emotional Intelligence Sets Apart individuals

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One Definition

• Individuals differ from one another in their
  ability to understand complex ideas, to adapt
  effectively to the environment, to learn from
  experience, to engage in various forms of
  reasoning and to overcome obstacles by taking
  thought Concepts of intelligence are attempts to
  clarify and organize this complex set of
  phenomena.
• Neisser et al, 1996.

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Challenges in Education

• There is a great widened gap between the
  educational level of students and the needs of
  the rich society
• Students who pay for their education are
  demanding value for money
• Society is investing more and has a high
  expectation of good educational outcome.
• Teachers are facing difficulties in handling
  Increased size of classes with students having
  diverse experiences, age, socio-economical
  status, maturity level and cultural background.

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Main Causes Of Academic Difficulty

• 1. Motivational difficulties2. Adjustment to
  college life
• 3. Study skills4. Directions/Goals5.
  Personal Issues

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What is Intelligence?

• Typically reasoning
• verbal skills
• spatial ability
• attention
• memory
• judgement

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IQ

• A weak predictor for
• achievement
• job performance success
• overall success, wealth, happiness
• Accounts for a major component of employment
  success according to numbers of studies covering
  career success maybe as much as 20-25.

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More potent predictors of career success were

• Ability to handle frustrations
• manage own emotions
• manage own social skills

managing emotions
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WHAT ARE EMOTIONS ?

• Happiness, fear, anger, affection, shame,
  disgust, surprise, lust, sadness, elation, love,
  frustration, anxiety, failure, achievement etc.
• . There are TWO dimensions of emotions
• Physiological side Emotion is a complex state
  of human mind, involving bodily changes of
  widespread character such as breathing, pounding
  heart, flushed face, sweating palms, pulse rate,
  gland secretions, etc.
• Psychological side, a state of excitement or
  perturbation marked by strong feelings.

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Basic Emotions--presumed to be hard wired and
physiologically distinctive

• Joy
• Surprise
• Sadness
• Anger
• Disgust
• Fear

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How do we view emotions?

• chaotic
• haphazard
• superfluous
• incompatible with reason
• disorganized
• largely visceral
• resulting lack of effective adjustment

In the 1940's
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How do we view emotions?

• Arouse, sustain, direct activity
• Part of the total economy of
• living organisms
• Not in opposition to intelligence
• Themselves a higher order of intelligence

more recently



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What is Emotional Intelligence (EI)?
The capacity for recognizing our own feelings and
those of others, for motivating ourselves, and
for managing emotions well in ourselves and in
our relationships.

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Emotional Intelligence
Emotional Intelligence is the capa it
Goleman 1998)

• Emotional Intelligence is the capacity for
  recognizing our own feelings and those of others,
  for motivating ourselves, and for managing
  emotions well in ourselves and in our
  relationships. Emotional intelligence describes
  abilities distinct from, but complementary to,
  academic intelligence. Daniel Goleman (1998)

• Emotional Intelligence Sets Apart Good Leaders1

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The 5 Components of EI

• Golemans Categories
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Social Awareness
• Social Skills

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Emotional self-awareness

• The inability to notice our true feelings leaves
  us at their mercy.
• People with greater certainty about their
  feelings are better pilots of their lives
• and have a surer sense about how they feel
  about personal decisions.

Self-awareness
-

?

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self- awareness requires abilities

• to recognize and appropriate body cues and
  emotions
• to label cues and emotions accurately
• to stay open to unpleasant as well as pleasant
  emotions
• Includes the capacity for experiencing and
  recognizing multiple and conflicting emotions

Emotional Self Awareness
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Using emotions to maximize intellectual
processing and decision making

• As a person matures, emotions begin to shape and
  improve thinking by directing a persons
  attention to important changes, (e.g., a child
  worries about his homework while continually
  watching TV. A teacher becomes concerned about
  a lesson that needs to be completed for the next
  day. The teacher moves on to complete the task
  before concern takes over enjoyment.

Mayer and Salovey, 1995
self motivation
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Utilizing mild emotional swings to perform ones
options more effectively

• Gut feeling can be used to effectively guide
  decisions--a neurological understanding of how
  unconscious and conscious gut feelings guide
  decisions, e.g., when prioritizing, emotions help
  move the decisions.

• Harness emotions to promote or hinder
• motivation. (Anxiety, hostility,
  sadness)
• Emotional swings to increase the accuracy
• of ones perspective on future events.

Using emotions to maximize intellectual
processing and decision making
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The art of social relationships--managing
emotions in others

• To excel at people skills means having and using
  the competencies to be an effective friend,
  negotiator, and leader. One should be able to
  guide an interaction, inspire others, make others
  comfortable in social situations, and influence
  and persuade others.

social skills
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The subtle and complex abilities which underlie
people skills

• Being attuned to others emotions
• Promoting comfort in others through the proper
  use of display rules
• Using own emotional display to establish a sense
  of rapport

The art of social relationships--managing
emotions in others
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Characteristics of a High EQ Person

• A time to wait and a time to watch,
• A time to be aggressive and a time to be passive,
• A time to be together and a time to be alone,
• A time to fight and a time to love,
• A time to work and a time to play,
• A time to cry and a time to laugh,
• A time to confront and a time to withdraw,
• A time to speak and a time to be silent,
• A time to be patient and a time to decide.

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Characteristics of a low EQ Person

• If only I had a different job
• If only I had finished graduation
• If only I had been handsome/beautiful
• If only my spouse had stopped drinking
• If only I had been born rich and famous
• If only I had good contacts
• If only I had better friends
• If only I had married someone else

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Emotion related dysfunction

• Impacts on physical health
• cardiovascular disease
• progression of diabetes
• progression of cancer
• onset of hypertension
• Impacts on relationships
• Impacts on mental health

• all or nothing thinking
• overgeneralization
• excessive worrying
• worrying as magical thinking
• disqualifying the position
• jumping to negative conclusions
• should statements
• labeling mislabeling
• personalization
• stonewalling
• criticism contempt

ill s
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Nine Strategies for
Taking the time for mindfulness
Recognizing and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need
Preventing depression through learned optimism

Managing anger through learned behavior or
distraction techniques
Promoting Emotional Intelligence
Listening for the lessons of feelings
Using gut feelings in decision making
Developing listening skills
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TEACHER-LEADER