G.P. van Rheede van Oudtshoorn

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• G.P. van Rheede van Oudtshoorn

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A simple process
Message in a medium
Sender
Receiver
Feedback
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A complex process
Message in a medium
Noise
Noise
Noise
Sender
Receiver
Noise
Noise
Noise
Noise
Feedback
Noise
Noise
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A complex process
Noise
Message in a medium
Sender
Noise
Noise
Receiver
Noise
Noise
Noise
Noise
Noise
Another guy
Feedback
Noise
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A complex process
Noise
Noise
Noise
Noise
Noise
Noise
Messages in media
Senders
Noise
Noise
Noise
Noise
Receivers
Noise
Noise
Noise
Noise
Noise
Noise
Noise
Noise
Noise
Other people
Noise
Noise
Multiple Feedback
Noise
Noise
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Meta-communication is implicit
Relationships evolve over time
Relationships involve communication
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Meta-communication is implicit
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Meta-communication is implicit
Relationships evolve over time
Relationships involve communication
Communication defines the relationship
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An existential crisis

• Man is a social being, and our social worlds are
  made in human interaction
• Without human interaction, we and what we aim to
  achieve mean nothing
• As we interpret a particular situation, we
  present ourselves within that situation
• Thats why we like models

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Coveys Leadership Pyramid
Teaching
Heard
Mentoring
Felt
Modelling
Seen
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The things that make you happen

• A correctly staged performance helps your
  audience to confirm who you are
• The circumstances of your life will affect your
  performance
• We need to study these things that influence our
  performances

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Catalysts of motivation
You
inner-you
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Catalysts of motivation cause catalysts of
inspiration
You
Others
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An excellent process
Message in a medium
Sender
Receiver
Feedback
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Man wishes to be confirmed in his being by man,
and wishes to have a presence in the being of the
other Secretly and bashfully he watches for a
Yes which allows him to be and which can come to
him only from one human person to another.

• Martin Buber

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Buber outlined three ways of communicating

• I-it
• I-you
• I-Thou communication

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You have to violate expectations

• We all have certain expectations in our
  communication interactions
• When someone violates expectations, the
  communication interaction stands out

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You have to violate expectations

• An excellent communicator violates these
  expectations in a positive manner
• In order to do this, you can focus on
• Communicated intention
• Communicative experiences

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Create amazing experiences
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The Pygmalion Effect
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Leading change
1. Establish a sense of debate and urgency
2. Create a guiding coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower followers for broad-based action
6. Generate short-term wins
7. Consolidate gains, then produce more change
8. Anchor new approaches in the culture
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Trust?
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You have to stay true

• You cant share something and expect people to
  have a professional / trustworthy / nurturing
  relationship with you, when the thing youre
  sharing shows no correlation with your core values

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What if they are just difficult?

• Problems indicate that something is wrong with
  the culture of your team
• Your team cannot dance
• One heading, three components
• One heading, three components
• Find the beat, then dance

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Building Better Climates

• If you want to change habits, change people. If
  you want to change people, make sure the right
  nutrients are provided for their minds.

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Maintenanceleads to quality
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What do you need to do before you go to bed
tonight?
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The Challenge

• Come up with a vision for all the communication
  contexts in which you would like to become an
  excellent communicator
• Then become a student of the raw sense-data
  people use
• Then amaze the socks off their feet!

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We want more!!!!!!!
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Ill give you more
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• The proof is in the pudding

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• From small things, big things come

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Thank you!