TUI Shared Service Centre

1

• TUI Shared Service Centre
• Enabling the Most Beautiful Time of the Year

2
Introduction

• Steve Newman
• Director TUI Finance Centre, TUI Northern
  Europe
• Sandy McNair
• Project Manager, Deloitte Touche

3
TUI Overview
TUI Northern Europe (TUI NE) is part of TUI AG,
the largest tourism and services group in the
world with revenues of 22.4bn , employing
80,000 people in 500 companies around the world.
TUI NE consists of the 3 core business
divisions.
Airline
Retail/Distribution
Tour Operator
SHG
Employees 6000 1000 Shops 7 Call Centres
Employees 3000 2500 Hotels 4.8m PAX
Employees 3000 _at_20 UK airports with 32 Aircraft
4
TUI Vision for Finance Shared Services
TUI driver?

• Deliver greater value from Finance
• Support the changing business and drive
  integration
• Increase consistency of reporting and allow
  Management a clearer view of group data
• Opportunity to implement best practices and
  standard processes, where possible
• Opportunity for faster and more comprehensive
  upgrades

5
SSC Business Model
SSC Business Model

• TOLCICS

6
Project Vision

• To deliver a best practice single site Finance
  Shared Service
• Centre supporting TUI Northern Europe and
  Britannia which utilises Oracle 11i financials
  and existing finance systems,
• and delivers e-procurement across TUI NE and
• BAL in line with the approved Business Plan

7
Finance Procurement Platform Drivers
8
Enterprise Platform
9
Project Enterprise Delivering the Vision
Project Management Change
Hotel Payments Project
SSC Site Selection Development
Source Systems Developers
MQ Series Integration
Travel Accounting System
Source System Integration
Shared Services Oracle 11i
Document Scanning
Internal Support Hosting
TUI Infotec Internal Service Provider
Banking Provider Selection
170 Systems Internal Teams
10
Methodology to enable the Implementation

• Programme Management
• Manage Framework for Integration Control of all
  project components
• Active Sponsor Stakeholder engagement
• Risk Management mitigation

• Change Management
• Define SSC Cultural Requirements
• Deliver Communication Training
• Assess Knowledge transfer organisational
  readiness

• iTrac Implementation Tools
• Process confirmation using template for SSC
  Process Design
• Local Design to focus on value add for specific
  unique business processes
• Configuration, Testing, Training utilising out
  of the box tools

• SSC Design
• Site selection Facilities Preparation
• Design SSC Operating Model
• Define execute transition plan

11
Implementation Approach
Stage 1
Stage 2
Stage 4
Stage 3
Design Build
Pilot Implementation
Subsequent Rollouts
Model Office Planning
12
Core Solution Components
Processes
13
Business Change Technical Challenges
Business Challenges
Technical Challenges

• Organisational Change
• Business Consolidation changing structure of
  support
• Internal technical skills knowledge transfer
  required
• Reliance on third parties for infrastructure
  changes
• Process
• Data Quality source systems mappings
• Source Systems No concept of DR or CR

• Organisational Change
• Business Consolidation changing business
  structure
• HR Records no one repository
• Autonomous Businesses resistance to change
• Process
• Purchasing Compliance enforcing raising of POs
  and user education
• Management Reporting changing culture of
  reporting on Excel

14
Why Oracle?
Track Record in Shared Services
Strength of iProcurement Platform
Solution Scalability Integration
Supportability In House Expertise
Flexibility of Multi-Org Data Model
15
Benefits Achieved

• TFC Live and delivering Value Added Service to
  business partners!
• Best practice processes in place with basis for
  continuous improvement
• Common Chart of Accounts one source of the
  truth in place enhancing business analysis
• Enhanced reporting delivered with significantly
  reduced effort
• Scaleable common Financials platform robust
  basis for subsequent roll outs

Achieved?

16
Questions Answers
Sandy McNair Project Manager amcnair_at_deloitte.co.u
k
Steve Newman Director TUI Finance Centre
steve.newman_at_tui-tfc.co.uk