REX @ PACDEFF

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REX _at_ PACDEFF ADELAIDE 25 NOV 2010
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WELCOME TO ADELAIDE !
COMPANY
Terry Horsam Human Factors Coordinator
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REX GROUP OF COMPANIES
REX GROUP OF COMPANIES

• Regional Express - Regular Public Transport
• Pel Air - Charter/Freight/Aeromedical/Military
  support
• Air Link- General Aviation/Charter
• Australian Airline Pilot Academy -Training
• APPROX 950 STAFF AND 100 AIRCRAFT

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REX

• 51 SAAB 340 A/B/B WT

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270 Pilots and 135 Flight Attendants in 9 bases
and 150 Engineers.
Major maintenance bases in Wagga Wagga, Adelaide
and Sydney with line maintenance in Melbourne and
Townsville.
Average of 1200 flight sectors per week and over
64,100 flights per year carrying over 1,300,000
passengers.
Network Operations Centre in Sydney and Customer
Call Centre in Orange.
Operates from 4 hubs
Head Office in Sydney
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THIS IS GOING STRAIGHT TO THE POOL ROOM
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CRM_at_REX

• HISTORICAL PERSPECTIVE
• REX IS A COMBINATION OF 2 AIRLINES WHICH WERE
  RESCUED FROM THE ASHES OF ANSETT.
• KENDELL . COMMENCED CRM TRAINING IN 1991
  AFTER RECEIVING FEDERAL GOVERNMENT FUNDING.
  EXTERNAL PROVIDERS USED UNTIL 1998 WHEN IN HOUSE
  TRAINING INTRODUCED.
• HAZELTON. SOME CREW RECEIVED AN INITIAL
  COURSE,LITTLE OR NO FOLLOW UP TRAINING.
• REX. IN 2003 FIRST COMBINED CREW COURSE
  WAS CRM.
• FIRST TOPIC. CULTURE!

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2003/2004 CORE ELEMENTS

• INITIAL 2 DAY INTRODUCTION TO AIRLINE HUMAN
  FACTORS/ INDUCTION /PILOTS.
• INITIAL 1 DAY INTRODUCTION TO CRM/INDUCTION FLT
  ATTENDANTS.
• 1 DAY CRM ANNUAL REVALIDATION COMBINED FOR ALL
  FLIGHT CREW.
• 1 DAY COMMAND UPGRADE COURSE.
• BASED ON ICAO HUMAN PERFORMANCE TRAINING
  PROGRAMMES FOR OPERATION PERSONNEL
• AC 121-1-090 December 2003

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2005 LOSA

• MAY YOU LIVE IN INTERESTING TIMES.
• 1ST REGIONAL AIRLINE IN AUSTRALIA
• LOSA COLLABORATIVE / UNIVERSITY OF TEXAS
• ATSB FUNDING
• SLIGHT CASE OF BEFORE

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LOSA TO TEM 2006

• LOSA TOLD US THAT WE NEEDED TO IMPROVE OUR
  CROSSCHECKING AND MONITORING.
• LOSA TOLD US THAT OUR ERROR DETECTION AND
  MANAGEMENT RATES WERE POOR.
• LOSA TOLD US OUR CREW COMMUNICATION CRM? WAS
  GOOD.
• WE LEARNT A NEW TERM
• SYSTEMIC OVER-PROCEDUALISATION
• IN 2006 WE PROVIDED OUR CREW WITH THESE RESULTS
  AND BEGAN THREAT AND ERROR MANAGEMENT TRAINING
  FOR ALL FLIGHT CREW.
• DEFENSIVE FLYING MERRITT KLINECT 2006

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SMARTER THAN YOUR AVERAGE FLIGHT ATTENDANT

• TEM IS YOUR CRM REVAL THIS YEAR.
• DUE TO YOUR UNIQUE POSITION WITHIN THE FLIGHT
  CREW, REX BELIEVES ALL FLIGHT ATTENDANTS SHOULD
  RECEIVE AWARENESS TRAINING IN TEM.
• THIS TEM COURSE WILL ASSIST YOU IN UNDERSTANDING
  WHAT THE PILOTS ARE DOING AND WHY AT CERTAIN
  STAGES OF THE FLIGHT.
• PLEASE EXCUSE US IF WE START GETTING TOO
  TECHNICAL.
• YOUR CONTRIBUTIONS ARE REQUESTED AND VALUED.

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2007/2008

• TEM MODEL ADAPTED FROM CX INTRODUCED
• GAPAN TEM COURSE MATERIAL USED.
• INTRODUCED BEHAVIOURAL MARKERS ASSESSMENT FORM TO
  FLIGHT CREW.
• BRIEFED TRAINING AND CHECKING STAFF ON
  APPROACHING REQUIREMENTS FOR OBJECTIVE ASSESSMENT
  OF NON TECHNICAL SKILLS.
• Draft CAAP SMS-30. August 2008

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(No Transcript)
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2009

• FLIGHT CREW SURVEYED USING 2005 LOSA QUESTIONS.
• CHANGED COURSE TITLE FROM CRM/TEM TO NTS.
• CASE STUDIES FROM RAIL INDUSTRY.
• SIGNIFICANT COMPANY INCIDENTS REVIEWED WITH
  REFERENCE TO TEM PERFORMANCE .
• TEM A PROACTIVE PHILOSOPHY.

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YOU CANT FATTEN A PIG ON MARKET DAY

• 2010 PREPARING FOR NTS ASSESSMENT
• IDENTIFYING SKILL SETS
• 
  decision making
• 
  team communication
• 
  situational awareness
• 
  workload management
• TRAINING THESE SKILL SETS USING EXISTING
• KNOWLEDGE AND TOOLS
• 
  threat error management
• 
  crew resource management
• 
  standard operating procedures

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NTS ASSESSMENTWHAT DO YOU WANT ME TO DO ?

• FLIGHT CREW EXPECT PRESCRIPTIVE SOPS.
• BEHAVIOURAL MARKERS PROVIDE A TEMPLATE FOR
  TRAINING AND CHECKING.
• 2011 NTS TRAINING AT REX LINKS BEHAVIOURAL
  MARKERS TO EXISTING TOOLS SUCH AS CRM/TEM.
• CREW ARE ENCOURAGED TO BECOME THEIR OWN CHECK
  CAPTAIN OR CHECK FLT ATT.
• ROLE PLAY LINKED TO ACTUAL EVENTS USING THE
  TEMPLATE PROVIDES AN OPPORTUNITY TO RATE
  EFFECTIVE OR OTHERWISE NTS PERFORMANCES.

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NTS ASSESSMENTCHALLENGES

• TRAINING THE TRAINING AND CHECK DEPARTMENT.
• EDUCATING THE BLACK AND WHITE TECHNICAL CHECK
  PRACTIONER.
• DO WE NEED SPECIALIST CHECK CREW ?
• LOSA 2011/12

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THANKYOU