SAP Solution Manager

1
SAP Solution Manager
Henny Claessens Maastricht University Hans van
der Horst - hmb
2
Agenda

• Unit 01 Overview currently realised scope at
  Maastricht University
• Unit 02 Status Q2 2011
• Unit 03 Plans for the near future
• Unit 04 The next step Application Lifecycle
  Management

3
OVERVIEW CURRENTLY REALISED SCOPE AT MAASTRICHT
UNIVERSITY

• Unit 01

4
Application Life Cycle Management

• Upgrade Management
• Comprehensive project support for release
  transitions

Maintenance Management Management of corrective
software packages

• Solution Documentation
• Central documentation of processes, system
  landscape, custom code

• Business Process Operations
• Ensure business continuity
• Provide Business KPIs
• Business process benchmarking

Require-ments

• Template Management
• Standardize configuration across multiple projects

Optimize
Design

• Technical Operations
• Central monitoring alerting infrastructure
• Unique End-User Experience monitoring
• Central administration tools

Build Test
Operate

• Test Management
• Change impact analysis
• End-to-end test management

Deploy

• Change Control Management
• Integrated quality management
• Synchronized transports of various components
• Controlled and documented adjustment of business
  processes incl. approval process

• Application Incident Management
• Integrated service desk
• Involvement of partners in problem resolution
• Provide root-cause analysis for complex
  landscapes with diverse technology stacks

5
Towards a Single Source of Truth
All Systems
All business processes
All training information
All maintenance activities
The entrire documentation
All test information
All service planning, deliver and follow-up
information
All customer developments
All change information
All service level information
All incident and problem information
All monitoring data
6
The model
BI Reporting
Solution Monitoring
Service Desk
Change Management
Implementation/ Upgrade
In Scope Realised
Custom Development Management Cockpit
Business Process Monitoring
In Scope In progress
Templates
Job Scheduling Management
In Scope to be realised
Customization Synchronization
Cutover
Diagnostics
Not in scope
3rd Party Integration
Retrofit
Test Management
System Monitoring
SLA Management
CTS Integratie
Solution
Central System Administration
EWA / SLR
Basis Service Desk
Change Management
Project Standards
Functional Base
Standards
Business Process Mapping
Solution Directory
Populated Business Processes
Technical Base
System Landscape Directory
Connections with Managed Systems
Maintenance Optimizer
Solution Man. System Landscape
Connect to SAP
7
Status 2009
Solution Monitoring
Service Desk
CHARM
Implementation/ Upgrade
In Scope Realised
Business Process Monitoring
Custom Development Management Cockpit
In Scope In progress
Job Scheduling Management
Templates
Cutover
Diagnostics
Customization Synchronization
In Scope to be realised
3rd Party Integration
Retrofit
System Monitoring
Test Management
Not in scope
SLA Management
Transport Integration
Central System Administration
Solution
Early Watch Alert
Basis Service Desk
Change Management
Project Standards
Functional Base
Standards
Business Process Mapping
Solution Directory
Populated Business Processes
Technical Base
System Landscape Directory
Connections with Managed Systems
Maintenance Optimizer
Solution Manager System Landscape
Connect to SAP
8
Status 2011
BI Reporting
Solution Monitoring
Service Desk
Change Management
Implementation/ Upgrade
Custom Development Management Cockpit
Business Process Monitoring
In Scope Realised
Templates
POC Charm
Job Scheduling Management
In Scope In progress
Customization Synchronization
Cutover
Diagnostics
In Scope to be realised
3rd Party Integration
Retrofit
Test Management
System Monitoring
Not in scope
SLA Management
CTS Integratie
Solution
Central System Administration
EWA / SLR
Basis Service Desk
Change Management
Project Standards
Startnote
Functional Base
Standards
Business Process Mapping
Solution Directory
Populated Business Processes
Technical Base
System Landscape Directory
Connections with Managed Systems
Maintenance Optimizer
Solution Man. System Landscape
Connect to SAP
9
Status Q2 2011

• Unit 02

10
Status SSM system landscape

• SLP brandnew installation (SP22)
• is PRD system
• autorisations and users
• projects migrated
• in use
• SLO upgraded to SP22
• is DEV system

11
Deliverables EWA Reporting Procedure
Deliverables
EWA Reporting Procedure

• De Early Watch report is discussed once per month
  with business process managers (Ellen vd Aar,
  Anky Gense, JP Beusen, Marc Dolman).
• CSP (Marco , Henny , Ellen and Anky)
• BIP, XIP, UPP (Marco, Henny and JP)
• CRP (Marco, Henny, Ellen)
• SMP (Marco, Henny, JP)

12
Deliverables CSA manual
Deliverables
CSA manual

• In this deliverable the following points are
  detailed
• Procedure how to customize System Administration
  and how to use it

13
System monitoring / diagnostics
Deliverables

• Monitoring in SLP is more detailed as in SLO
• Monitoring is further detailed for technical
  operations
• Business process monitoring (First test SLO,
  then install in SLP)
• Carry over monitoring business processes to the
  Business.
• ongoing process

14
Document UM applications in SAP Solution Manager
Applications
SLcM (MUSL project)
SRM (including EHS)
PI and BI integration in other projects
HR and FICO (Perfino)
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.)  and Portal
Non-SAP IAM
15
Long Term Chain integration of Tooling and
Processes
Example
16
Attention point Approach/Vision on Business
Process Modelling (blueprinting) with ARIS
Scenario 1 Greenfield with SAP Standard
Processes as base from SSM BPR process
enrichment in ARIS
SAP Solution Manager Functionality Solution
Documentation Assistant
Business Process Repository
SSM Project
ARIS
Scenario 2 Greenfield Start from scratch in
ARIS
SSM Project
SSM Solution
ARIS
Scenario 3 Redocumentation existing SAP Solution
with process enrichment in ARIS
Business Process Repository
SoDocA
SoDocA
SSM Project
ARIS
17
Attention point Approach/Vision on Business
Process Modelling (blueprinting) without ARIS
Scenario 1 Greenfield with SAP Standard
Processes as base from SSM BPR
SAP Solution Manager Functionality Solution
Documentation Assistant
Business Process Repository
Scenario 2 Greenfield Start from scratch in SSM
SSM Project
SSM Solution
Scenario 3 Redocumentation existing SAP Solution
Business Process Repository
SoDocA
SoDocA
SSM Project
18
Decide for what kind of Process modelling Scenario
Is the process already in Solution Directory?
Is it a new UM process?
No
No
Yes
Yes
Is relevant content available in BPR of SAP
Solution Manager?
No
Yes
Redoc
Greenfield
Redesign
Greenfield
Scenario 1
Scenario2
Scenario 3
Scenario1
19
Deliverables Project Handbook
Deliverables
Project Handbook

• Document to support SAP project team
• Overview of activities to be performed in SSM in
  order to be able to run a project.
• Document Project Standards and conventions

20
POC ChaRM
POC ChaRM
POC executed with standard flow. Sandbox 3
system landscape. Demo for participants and
stakeholders. Plan for next steps
21
Technical and functional support functions
SSMExample Functional base and implementation
Business Process Mapping Don de Vreede
SSM
Jorg Diederen
22
Technical and functional support functions
SSMExample ChaRM
STMS CTS() Marco Pielage
SSM
Jorg Diederen
23
Plans for the NEAR future

• Unit 03

24
Next steps

• CDMC Custom Development Cockpit
• Implementation ChaRM
• Documentation from Projects to Solution
• Business Process Monitoring

25
THE NEXT STEP APPLICATION LIFECYCLE MANAGEMENT

• Unit 04

26
Is there a Sense of Urgency?

• SAPs new product strategy
• SAP maintenance
• ERP for IT
• Change Process in order?
• Market change
• Older systems
• Reduce Complexity

27
Sense of Urgency SAPs new product strategy
28
Sense of Urgency ERP for IT
29
Change Procedure established?
29
30
Sense of urgency?
Old? / 4.6B / 4.6C / ECC?
ERP
BW
PI
ERP
CRM
Non-SAP

SSM
Market / business change
Reduce Complexity
SAP AGS
31
Questions
?
?
?
32

• Appendix
• ARIS SAP Solution Manager at Maastricht
  University

33
Agenda

1. Concept reasons Maastricht University
2. Process modelling Application Lifecycle
   Management with SAP
3. Experiences Maastricht University

34
THINKERS
Academic environment
Albert
... DO-ERS
Larry
35
IM FROM MISSOURI ...
Motto
... SHOW-ME
36
Concept reasons

• System Landscape picture UM
• Primary process top priority
• Relation to Enterprise Support
• Solution Manager is pre-requisite for Enterprise
  Support
• THE communication channel between customer and
  SAP in system
• Embrace process approach, related to Student
  Lifecycle Management - SLcM, the primary process
• Believe that processes are base for Application
  Lifecycle Management ALM

37
SAP System Landscape UM
38
Enterprise support rethinking

• Comparison of spiderweb with current
  SAP-landscape
• Think in terms of Total Costs of Operations (TCO)
• Existential base for Enterprise Support
• Proactive support instead of reactive support
• Specially of value when primary process is
  supported within SAP landscape

39
Primary process Student Lifecycle
Recruitment
Alumni
1
10
De-registration
2
Toelating
Application
9
Admission
Graduation
2a
Inschrijving
Registration
8
2b
Re-registration
7
Specialization/Modules
Advising
3
6
Exams/Results
Progress
5
4
40
Agenda

1. Concept reasons UM
2. Process modelling Application Lifecycle
   Management with SAP
3. Experiences UM

41
Business Process Management SAP
Automation
Analyse (re) design
Business to Model
Modelling
Implementation
Model to Execute
Monitoring control
42
Which tool where?
End user / Viewers
Process owners / Projectteam
Business
IT
PI
SRM
43
Application Life Cycle Management

• Upgrade Management
• Comprehensive project support for release
  transitions

Maintenance Management Management of corrective
software packages

• Solution Documentation
• Central documentation of processes, system
  landscape, custom code

Require-ments

• Business Process Operations
• Ensure business continuity
• Provide Business KPIs
• Business process benchmarking

• Template Management
• Standardize configuration across multiple projects

Design
Optimize
Solution Manager

• Technical Operations
• Central monitoring alerting infrastructure
• Unique End-User Experience monitoring
• Central administration tools

Operate
Build Test

• Test Management
• Change impact analysis
• End-to-end test management

Deploy

• Change Control Management
• Integrated quality management
• Synchronized transports of various components
• Controlled and documented adjustment of business
  processes incl. approval process

• Application Incident Management
• Integrated service desk
• Involvement of partners in problem resolution
• Provide root-cause analysis for complex
  landscapes with diverse technology stacks

44
The Solution Manager house
45
Where are the business processes?
BI Reporting
Solution Monitoring
Service Desk
Change Management
Implementation/ Upgrade
Business Process Monitoring
Custom Development Management Cockpit
Templates
Job Scheduling Management
Customization Synchronization
Cutover
Test Management
Diagnostics / EEM
3rd Party Integration
Retrofit
System Monitoring
Change Management
SLA Management
CTS Integratie
Solution
Central System Administration
EWA / SLR
Basis Service Desk
Project Standards
Business Process Mapping
Populated Business Processes
Functional Base
Standards
Solution Directory
Technical Base
System Landscape Directory
Connections with Managed Systems
Maintenance Optimizer
Solution Man. System Landscape
Connect to SAP
46
Processes crossing multiple systems
CRM
SAP ERP
WMS
Solutions
Create Customer Order
Create Order
Projects
Shipment
Picking
Goods Issue
Send Confirmation
Create Invoice
1-11-2013
46
47
How to fill my business process structure?
Manual Input
Manual Input
ARIS
SAP Business Process Repository
SAP Business Process Repository
Aris
SoDocA
RBE Plus
RBE Plus
.
.
48
Synchronisation ARIS SSM

• Use SAP content for ARIS Processmodelling
• SAP Scenarios
• SAP Processes
• SAP Process Steps

SAP Proces Step
49
Use standard SAP Processes
Business Process Repository Both ARIS and SAP
Solution Manager Library of business processes
50
Using the usage SoDocA
51
Document the business processes
Business Process Structure
Documentation organised in Tabs
Niveau 1
Niveau 2
Niveau 3
Example List of transactions for this process
step
52
Document the business processes
All Documentation
All Customer Objects
All Customizing Objects
All End User Transactions
All Test Cases
All Training Materials
53
Describe interfaces as well
Business Scenario
Interface Scenario
54
Business Process Monitoring
E2E Proces KPIs
Strategic Monitoring
Tactical Monitoring
Business Process Monitoring
Operational Monitoring
System monitoring
55
Business Process Monitoring

• Characteristics
• Alert driven
• SAP non-SAP
• Business processes interfaces
• Systemwide
• Graphical
• Integration with systems to be monitored

56
Functional monitoring objects standard
Alert Type Selection Options
Sales Documents Percentage of open sales orders Percentage of incomplete sales documents Percentage of sales orders with delivery block Percentage of sales orders with billing block Percentage of sales orders with credit block Percentage of open orders via index table Percentage of orders with delivery block via index table Percentage of orders with billing block via index table Percentage of orders with credit block via index table Document category, Sales document type, Sales organization, Distribution channel, Division, Sales group, Created by, Older than x days, Reference period, Data from previous day, Use creation date
Invoices of sales invoices posted per day of sales invoices line items posted per day of invoices not posted to FI Percentage of sales invoices not posted to FI Billing type, Billing category, Sales organization, Distribution channel, Division, Created by, Older than x days, Reference period, Data from previous day
57
Monitoring environment the Solution
processes
systems
58
It is about people and processes
People

• Lessons Learned
• When implementing SAP Solution Manager
  functionality you are implementing new processes
  that are driven by people
• The primary focus should not be on the tooling
• Setup a sound governance structure for processes
  supported by SAP Solution Manager
• Think big , act small

Processes
Tooling
Size indicates importance.
59
Agenda

1. Concept reasons UM
2. Process modelling Application Lifecycle
   Management with SAP
3. Experiences UM

60
Experiences so far - technical

• Technique is pre-requisite
• However supposed to be easy, it is difficult
  enough in itself
• Implement BPM-tool (ARIS)
• Supporting tool implementation (SAP Solution
  Manager)
• Connection ARIS SAP Solution Manager for
  synchronisation
• Connect systems to SAP Solution Manager

61
Experiences so far organisation - 1

• Real challenge organisation around technique
• Short term versus long term thinking
• Discussion about topics like authorisations is
  time consuming
• Examples
• Let business people think in (end-to-end)
  processes
• Business process analist is not always a good
  ARIS modeller
• Keep momentum
• Financial crisis / new budget approach does not
  help

62
Experiences so far organisation - 2

• Positive end-to-end thinking in processes has
  started
• Examples
• Student Lifecycle Management
• Re-implement FICO, HR (incl. ESS/MSS, Cost
  Planner, Invoice Management)
• EHS
• ARIS - Solution Manager synchronisaton
• SAP TAO (would-be ARIS Solution Manager TAO
  integration)
• The road to a better structured Application
  Lifecycle Management is started
• Harvesting can start from now on

63
Documented UM applications in SAP Solution Manager
Applicaties ARIS
SLcM (MUSL)
SRM (Inclusive EHS) X
PI en BI integration in other projects
HR en FICO (Perfino) X
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.)   Portal
Non-SAP IAM
64
SHOW-ME
MOTTO IS NOT BAD ...
65
End remarks

• Why choose for synchronisation ARIS SSM?
• Road to the single version of the truth
• Is implementation simple?
• Technically yes, allocate right consultants,
  support persons application managers
• Organisation a lot of challenges to deal with
• Is integration an advantage?
• Yes according to the architect, difficult
  according to the short-term focused

66
Conclusions

• Business Process Monitoring evolves further to a
  professional enabler for the business with
  standard application monitors
• All in all ARIS Solution Manager are
  complementary
• In case of overlap strict procedural rules are
  needed and should be followed
• Well designed BPM model in ARIS integrates
  perfectly with Solution Manager
• Limit the initial scope on key processes. Start
  with the process where the need is most urgent
• Business Process Monitoring this is monitoring
  where the business benefits from