Conflict management

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Conflict management
How to make better decisions
Written by Dawn Wood
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How can you solve problems without making others
mad?

• Where should we start?
• What are your options?
• Are there many possible solutions?
• Will it always be stress-free?
• How can I get better at solving problems?

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Working at Value-Mart

• You get a part-time job at Value-Mart and on your
  first day at work you notice that a customer is
  yelling at your co-worker
• The customer purchased two boxes of cereal for
  6.50 but they were advertised at 2.75 each
• Knowing you have a training meeting with your
  boss in 10 minutes, what should you do? You need
  to go to the meeting with your co-worker and know
  that this will be a great experience helping
  customers at the store.

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Do parents understand?

• You want to join the 9th grade basketball team
  and know you need to go to conditioning all
  summer and fall.
• Your parents planned a trip to Savannah, GA for
  the month of July to visit the beach and relax
  before school.
• Since your friends from 8th grade are going to be
  doing drills and conditioning how can you solve
  the conflict of vacation vs. getting ready for
  the season and being competitive in 9th grade?

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Movie Time!

• This weekend there are many movies hitting the
  box office and you cant wait to see the new Jim
  Carey comedy with four of your friends.
• You get to the movies at 7PM and only one friend
  arrives. There are other movies (romance, foreign
  films, adventure) at 845PM and 930PM. What
  should you do? You want to see this movie and if
  you wait much longer the tickets might sell out.
• How can you solve this conflict? What would you
  do?

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Conflicts Solved!
Would your boss be glad to hire you?