Faculty Orientation Program 20062007

1
Faculty Orientation Program 2006/2007

• Raymond Poon
• Acting Director of Computing Services
• Computing Services Centre

2
CSCs Vision and Mission

• Vision
• The CSC of the CityU aspires to be a leading
  Computing Services Centre in higher education.
• Mission
• The mission of the CSC is to create and maintain
  a computing environment for the pursuit of
  academic excellence and quality management to
  provide quality professional services to
  students, staff and administration to promote
  and assist the use of new computing technology
  to ensure effective use of computing resources
  to co-operate with Computer Centres of other
  institutions of higher education and professional
  bodies and to render professional services in
  response to the need of society and community.

3
IT Infrastructure Services Supported by CSC

• Network
• Backbone Network
• LAN
• Wireless LAN
• Student Hostel Network
• E-Communication systems
• PABX and IP Phone, Email, Fax, Video-On-Demand,
  Video Conferencing, TV, Image Library
• Wide Area Network
• Internet connections, Integrated Services Digital
  Network
• Facility Operation and Management Support
• Central Servers and Central Storage
• Central and Departmental Terminal Room Support
• PC and Network Access in Lecture Theatre and
  Classrooms
• Service and Server Hosting

4
IT End-User Services Provided by CSC

• User Desktop Computing Environment
• Support and Maintenance of Staff Desktop and
  Student Notebook
• Office Automation Software
• Network Printing Services
• User Training
• Staff Computer Courses
• Student Literacy Programme
• Newsletters and Publications
• Small Talk Forum
• Help Desk/Service Counter
• Incident support
• Problem Solving
• Technical advices

5
Network Infrastructure

• Network Platform Supports 10,000 Nodes
• Data/Voice/video Network
• CISCO Gigabit core, distribution and access layer
• CISCO IP-Phone
• Wireless LAN
• Aruba (802.11a, 802.11b, 802.11g)
• Connectivity
• Connect to Internet, Internet II, HARNET, CERNET,
  TANET using IPV4 or IPV6
• Staff and Student LAN
• Microsoft Active Directory
• EMC SAN and NAS Storage
• Security and Management
• Network Security Netscreen Firewalls, Snort
  IDS, Radware IPS, etc.
• Desktop Security Mcafee ePO and Anti-virus,
  Microsoft WSUS
• Network Management Packeteer, HP Openview,
  Lucent Vitalsuite etc.
• Desktop Management Microsoft SMS
• Internet Cache
• Akamai

6
Network Configuration for HARNET 2006
IED
CUHK
UST
HKBU
Optical HARNET
HKU
PolyU
LN
CityU
US Collocation Router
45M Internet2 via StarLight
3xGE
FC
FC
GE
Internet 2 Access Router Cisco7603
GE
3xGE
45M IPLC
PCCW MetroEthernet
8xGE (for Internet2)
GE
Internet 2 Router Cisco 7606
GE
HKU /CUHK
GE (for Internet Internet2 Backup)
NetFlow
GE
TANET
HGC MetroNet (Internet2)

Cisco 7603
FE 45M
GE
GE
MCU
GE
GE
FE
GE (440M active Link)
GE
2 x GE
Internet 2 Access Router Cisco7603
Commodity Internet
HGC MetroNet (HARNET)
HARNET 2 (Cisco 12000)
HARNET 1 (Cisco 7606)
GE
GE
CityU /PolyU/LN /IED/UST /HKBU
HGC Data Centre
GE (440M hot-standby link)
GE
GE 155M
GE 500M
Commodity Internet
Cisco 7603
HKIX Collocation Router
CERNET
HKIX
7
Host/Server Farms

• Unix Platform Sun/Solaris
• Enterprise 10K, 15K and 25K Systems (3 units)
• Reliable Hardware with Built-in Redundancy
• High performance, room for expansion
• Server Consolidation centralized management
  through single system console (SSP)
• Solaris 8 or 9
• Stable OS
• Open Platform with ample choices of tools and
  applications
• Stability, Availability and Performance
• Load Balancing scale out and stability
• Dynamic Re-Configuration flexibilities on
  performance
• HA Cluster availability
• WinTel Platform Dell/Win2003
• Dell PE Series Tower and Blade Servers
• Reliable Hardware with Built-in Redundancy
• High performance, room for expansion
• Partnership with EMC Storage
• MS Windows 2003
• Stable OS

8
Storage Systems

• SAN
• EMC DMX 1000 with 6 TB RAID-1 Storage (Tier One
  Storage)
• EMC CX 700 with 7.5 TB (Tier Two Storage)
• Provide Central Storage to all Mission Critical
  services
• Fully redundant in design
• Hot Replaceable components
• NAS
• EMC Celerra Symmetrix with 1.3 TB RAID-1
  Storage
• Provide Central Storage to all LAN and Desktop
  File Sharing needs
• Data Movers (4 units)
• Fiber Channels and Fiber Switch
• CIFS, NFS, Netware etc.
• Use SAN Storage, Use same EDM backup Solutions as
  SAN
• Central Backup
• EMC DL700
• EDM backup software and agents
• Fiber channel, SCSI
• Compatible with Unix, Windows, OpenVMS
• Well balanced performance

9
Teaching Mobile Facilities at CSC Terminal Area

• 16 teaching studios with size ranging from 10 to
  82 seats equipped with a total of 657 units of HP
  Pentium IV 3.2GHz PCs
• 600 Wireless Notebooks (300 P-M 1.4GHz Dell
  Latitude D600 300 P-M 1.6GHz IBM ThinkPad
  T42) for 1-day Loan to Students

10
Central Applications and Services For Backend
Support

• Authentication and Directory
• Sun Java System (Sun One) Directory service
• Authentication for email, portal, Blackboard, etc
  Communication
• Sun Java System (Sun One) Identity Service
• Identity, Rights
• Communication
• Sun Java System (Sun One) Messaging
• Web Services
• Central Web servers
• Unix platform - Sun Java System Web Server
• Windows 2000 2003 platform IIS
• Central Database
• Oracle, MS SQL Server
• Email Service
• Sun Java System (Sun One) Messaging Server

11
Central Applications and Services For Supporting
Teaching and Research

• Teaching, Research Unix Platform
• Sun ONE Studio (including C, C, Fortran
  compilers)
• Sun HPC Cluster Tools
• MatLab, SAS, NAG, CFX, etc.
• GNU products g77, gcc, g, c, cpp, gzip,
  gunzip, gzexe, make, autoconf, automake, bison,
  flex, gawk, ghostscript, ghostview, m4, tar,
  texinfo etc.
• Other freewares X11R6.5.1, TeX, LaTex, netCDF,
  Perl etc.
• Teaching, Research Windows/Intel Platform
• SAS, SPSS, Matlab, AutoCAD, Macromedia, Adobe,
  Dreamweaver, fireworks, CorelDRAW
• Desktop Productivity
• MS Office Professional, Webmail, Outlook
  Outlook Express e-Mail client

12
One Electronic ID

• a unique identifier assigned solely to a staff
  member during his/her employment at the
  University
• Often appears as the username of accounts

13
Two Staff Computer Accounts

• Network Connection Account
• Managed by Windows Active Directory Servers
• For establishing network access (automatically
  created for all regular staff)
• Staff LAN (can also access Student LAN)
• Virtual Private Network (VPN) connection to
  campus through Internet
• Wireless LAN

14
Two Staff Computer Accounts Contd

• Application Account
• Managed by Suns LDAP Servers
• Account name initial password the same as
  those of Network Connection Account
• For accessing application systems information
  services (automatically created for all regular
  staff)
• Control Access to
• CityU e-Portal, AIMS, Email, e-Learning
  (Blackboard), Express Terminal, and Various
  Facilities/Venue Booking Information System

15
Three URLs for Information on CSC Facilities
Services

• ePortal Home Page
• http//eportal.cityu.edu.hk
• CSC Home Page
• http//cityu.edu.hk/csc
• Network Computing (Quarterly)
• http//www.cityu.edu.hk/csc/netcomp/

16
Four Help Channels

• Help Desk (Tel [phone])
• Service Counter (while inside the CSC Terminal
  Area)
• CSC Representative
• dedicated CSC staff assigned to look after the
  computer requirements of each department
• Departmental Network Administrator (DNA)
• representative nominated by Department Head to
  serve as contact point with CSC
• take charge of matters related to the campus
  network and the departmental computers connected
  to it

17
We Are Here to Serve

• Email your request, comment or suggestion to
• CSC_at_cityu.edu.hk

18

• Thank you!