Enduser initiated interloans: placebo or panacea

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End-user initiated interloansplacebo or panacea?

• Presented by
• Shona McCartin David Reid

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Auckland
WellingtonNational Library
Christchurch
Lincoln University
Dunedin
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Programme

• Project context
• Principles and result areas
• Project methodology
• Achievements and benefits
• Lessons
• Where to next?
• Conclusion

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Project context

• World-wide growth in end-user requesting
• Core theme at 7th Interlending conference
• Discussions began July 2002
• Drivers

• Cost reductions
• Reduced inputting

• Faster turnaround times
• Impact on utility environment

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Project principles

• Pilot project is manageable in size
• Build on participants enthusiasm
• Partnership model

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Result areas

• Test workflow and ascertain impacts
• System impacts maintenance requirements
• Interloan best practice
• Future development implementation path

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Project methodology

• Te Puna Search interface
• Holdings re-sort
• Request screen redesign
• End-user instructions
• D-I-Y interloans
• Work processes

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Achievements

• Overall growth of requests by 20
• End-users generated 28 of requests
• Requests generated from NBD
• Monographic versus copy requests
• Faster turnaround

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Achievements

• Overall growth of requests by 20
• End-users generated 28 of requests
• Requests generated from NBD
• Monographic versus copy requests
• Faster turnaround

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How did end-users cope?

• Ease of use of Te Puna Search
• End-user problems
• Resolving problems
• End-user pool

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Customer reaction

• End-user opinions
• Positive reaction
• Suggested improvements
• It was great!

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Benefits

• For Lincoln University four major benefits
• Legible requests with a degree of reliability of
  citations
• Certainty the request is input and awaits
  processing
• Reduced input time
• Accuracy ensures less follow-up required

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Lessons learned

• End-users like D-I-Y Interloans
• Action areas for the future
• Rebranding system as D-I-Y Interloans
• More marketing to do
• Interloan daily workflow

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What happens next?

• Document delivery to branch libraries
• Government Information Group aggregator
• Landcare Research implementation
• Rapid Request
• Another pilot??

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What happens next?

• Lincoln University could use unmediated service
• VDX upgrade - SIP
• Additional users using unmediated service
• Challenges with training and support

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What happens next?

• Reduce workload and achieve faster turnaround
  times
• Role of interloan staff
• Re-marketing of existing service
• Encourage use of Te Puna Search

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D-I-Y interloans the reality

• Two fold reason for pilot project
• Create more efficient system for end-user
  requesting
• Ease manual inputting for staff
• Other spin offs
• Less printed material
• Savings on associated administration costs
• Faster turnaround times

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Conclusion

• Meeting the Library Mission statement
• Change in workflows
• Unmediated requesting
• Future for D-I-Y Interloans
• National Library benefits
• Lincoln University benefits
• Pilot project success

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Placebo or panacea????
Panacea
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CANTERBURY, NEW ZEALAND
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Our contact details

• Shona McCartin
• Lincoln University
• mcartins_at_lincoln.ac.nz

• David Reid
• National Library of New Zealand
• david.reid_at_natlib.govt.nz