Title: P1254325876jJptS
1Accessibility through standardisation of ambient
intelligent technology Kristina
Unverricht Consumer Council of DIN,
Germany Chairperson of ANEC ICT WG Nice,
October 2006
2ANEC - General
- established in 1995 as a non-profit making
international association with a secretariat
based in Brussels - on the initiative of the European Commission and
all consumer organisations in EU and EFTA
countries
ASK-IT Conference, Nice October 2006
3Members Experts
- a European wide network of more than 200
consumer experts (volunteers) - areas of priority Child Safety, Design for All,
Domestic Appliances, Environment, Information
Society, Services, Traffic Safety
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4National Experts
- Example Germany
- experts from consumer organisations, mainly
nominated via the Consumer Council of DIN - Consumer Council of DIN department in the
German standards body that represents consumers
in standardisation
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5ANEC ICT WG Priorities
- eAccessibility and eInclusion
- Electronic Communications
- Next Generation Networks
- Smart Houses
- eRecognition
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6ANEC - projects in ambient intelligent technology
- standardisation of Smart Houses
- standardisation of Smart Cards and their related
devices - standardisation of Biometrics
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7Smart Houses
- CENELEC TC 205 WG 16 Smart Houses
- CWA 50487 SmartHouse Code of Practice
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8Problems with Smart Houses
- consumers unaccustomed to technology may be
disadvantaged ironically this is the user group
(elderly) gaining the most benefit - proprietary solutions may tie-in the consumer
to one system - lack of interoperability of systems
ASK-IT Conference, Nice October 2006
9Advantages of Smart Houses
- increased comfort, convenience, security and
energy savings - individual benefits for specific consumer groups
(elderly, disabled consumers) - technological add-on to care services
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10Consumer Requirements on Smart Houses
- interoperability
- reliability and Quality of Service
- cost benefit over a period of time
- safety of the system and appliances
- security and privacy
- comfort and convenience
- standard easy user interfaces
- easy to understand and operate
ASK-IT Conference, Nice October 2006
11Smart Cards and related devices
- CEN TC224 Personal identification, electronic
signature and cards and their related systems and
operations - CEN TC224 WG6 Man-Machine Interface
- CEN TC224 WG15 European Citizen Card
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12Problems with Smart Cards
- usability problems
- accessibility problems
- jurisdictional and privacy problems
- lack of transparency and information
- liabilities not clearly regulated
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13Advantages of Smart Cards
- means of access to the information society
- fast and comfortable access
- (contact-less) cards facilitate access to
consumers with special needs, e.g. wheelchair
users
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14Consumer Requirements on Smart Cards I
- interoperability
- customizable cards
- access to data stored on the card
- protection of personal data
- security of card related devices
- standard procedures for right of redress
ASK-IT Conference, Nice October 2006
15Consumer Requirements on Smart Cards II
- user-friendly man-machine-interface
- accommodation for users with special needs, e.g.
via adaptability of system - information transmission and transparency
- take consumer needs into account from the
beginning
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16Biometrics
- ISO/IEC JTC1 SC37 Biometrics Working Group 6
Cross-Jurisdictional and Societal Issues - CEN/ISSS Biometrics Focus Group
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17Problems with Biometrics
- fears to use biometrics (health and hygiene, of
data misuse, of criminal assaults) - aspects that decrease acceptance (cultural,
societal, emotional) - access barriers to persons who cannot provide
biometric sample - identity theft
ASK-IT Conference, Nice October 2006
18Advantages of Biometrics
- secure access to information society
- ease of use (biometric features cannot be lost
or stolen) - privacy enhancing technology (PET)
- increased legal binding force
- efficiencies in the operation
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19Consumer Requirements on Biometrics I
- ease of use and access with respect to specific
needs and societal backgrounds - low cost for use
- privacy and data protection
- security of the system
- no misuse of derived data
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20Consumer Requirements on Biometrics II
- health and safety
- guaranteed fall-back systems
- limited false rejection rates
- usability of the physical system environment and
the man-machine-interface
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21Consumer Requirements on Biometrics III
- information on/transparency of biometric data
- minimize negative impact on the consumer of
aggregation of data from disparate databases - no covert surveillance
- standardised redress procedures
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22Research and standardisation projects
- before standardisation research on consumers
heterogeneous needs and on how to address their
needs - completed research project internet filtering
tools - possible future research project RFID technology
ASK-IT Conference, Nice October 2006
23Conclusions
- standardisation can help to improve ambient
intelligent technology, e.g. usability and
interoperability aspects - guidelines on consumer aspects can help to take
into account the consumer needs from the
beginning - the consideration of consumer needs will
increase their acceptance
ASK-IT Conference, Nice October 2006
24- ANEC
- B-1040 Bruxelles
- phone 32-2-7432470
- e-mail anec_at_anec.org
- internet www.anec.org
- Kristina Unverricht
- Consumer Council of DIN
- D-10772 Berlin
- phone 49-30-2601-2460
- e-mail kristina.unverricht_at_din.de
- internet www.verbraucherrat.din.de