Multifamily Recycling: Proposed Permanent Program

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If only
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Multi Family ResidentialRecycling Program
Benét Sanchez Assistant Program Manager August 3,
2009
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Goal of the Program

• To provide a FREE recycling service to all
  multi-family residential buildings located within
  the City of Los Angeles which are not eligible
  for City solid waste collection services.

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Why is Los Angeles implementing Multi-Family
Recycling?

• The City of Los Angeles is committed to reaching
  a 70 diversion rate by 2013
• Frequent calls from multi-family residences
  requesting recycling services
• Landlords typically have not implemented
  recycling programs because of the additional cost
• Haulers in Los Angeles are permitted and so are
  not required to recycle

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Existing Conditions

• The Bureau of Sanitation provides solid waste
  services to single family homes and multi-family
  residences which have 4 or fewer units
• Private waste haulers provide solid waste service
  to multi-family dwellings which have 5 or more
  units and private businesses

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Pilot Multi Family Recycling Program

• In April and May 2004, five personal service
  contracts were executed to begin implementation
  of pilot program
• Methodologies tested Blue Bag, Dirty MRF and
  Source Separated
• Over 70,000 units enrolled in the pilot program

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Pilot Findings

• Outreach and education is a necessary component
• A voluntary program has better participation and
  lower contamination than a mandatory program
• A source separated program, with blue
  containers/bins, can complement school and other
  residential education programs by accepting the
  same materials
• The lowest cost option is to have waste haulers
  collect the recyclables and City forces perform
  outreach and education.

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Examining the Options

• Exclusive franchise
• Expansion of permit system to require recycling
• Recycling mandate to apartment owners
• Provision of recycling services by City forces
• Contracting with private solid waste haulers for
  services

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Next Steps

• Contracts have been initiated for serving to each
  wasteshed.
• 5 year agreements, with 2 two-year extensions
• Pilot transitioned into a source separated
  permanent program midsummer 2007.
• Source separated locations will continue with the
  program

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Permanent Program Details

• Free blue recycling bins
• Free recycling services once a week
• Free educational materials for tenants, owners
  and managers
• Tenants, owners and property managers can
  request the service. Implemented only with owner
  or property manager approval.

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Permanent Program Funding

• In 2002, the City approved a 10 gross receipts
  fee on private haulers.
• These special funds are only to be used for AB939
  compliance and special recycling programs.

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Managing the Multi Family Program

• 3 Aspects needed to be managed
• Services provided to properties enrolled
• Data Management
• Monitoring contractors

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Registration Methods

• Phone [phone]-CITY (2489) or 311
• Email multifamily_at_lacity.org
• Website www.larecycles.org

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Marketing

• Direct mailings to multi-family property owners
• Bus advertisements
• Mass enrollment
• Articles for affinity groups
• Community events
• Print and television advertisement

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Data Management
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Data Management Hauler Tab
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Data Management Service Requests
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Monitoring Contractors Service

• 3 Methods the City employs to monitor the service
  each contractor is providing
• Service request audits
• Phone audits
• Site visit audits

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Conclusion

• As of July 200918,538 buildings over 400,000
  units
• Buildings ranging in size from 5 units to 1179
  units
• Establishing maintaining good customer service
• Choosing a database system which can handle
  thousands of records is imperative to maintaining
  a successful program
• Monitoring service through regular audits will
  ensure customer satisfaction and can increase
  enrollment through word of mouth

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• Benét Sanchez
• Bureau of Sanitation
• Solid Resources Citywide Recycling Division
• 213-485-3732