Service Delivery Through IT

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Service Delivery Through IT

• Lokmitra a step towards e-governance in
  Himachal Pradesh.

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The Lokmitra concept

• A Government to citizen intranet model within the
  district, to directly benefit people, the network
  being supported on commercial lines from the user
  charges given by people themselves.

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Physical Infrastructure Involved

• DISTRICT CENTRE- 2 servers, 4 terminals,8
  telephone connections, Router,Hub.
• SOOCHNA KENDRAS- 25 centres throughout district,
  each serving about 10-15 Panchayats Centre has a
  computer with modem and works on dial-up
  connectivity through telephone

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Human Infrastructure Involved

• Consumer- General public who approaches the
  soochna kendra and pays a charge on every service
  he avails
• District Lokmitra Society registered. The
  district centre is manned by 3 dedicated
  officials and the system monitored daily by the
  Society Chairman.
• Soochak- The local operator, who is not an
  employee but an enterprenuer. Minimum
  qualification of 2. Given training by the
  Lokmitra Society.Has paid Rs. 10,000/- as
  registration fee for one year, shall eventually
  pay 10 of his profits from this to the Society.

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Difficulties / safeguards during Implementation

• Infrastructural Element
• Connectivity- Need for OFC ideally Slow baud
  rate need for digital exchange bottleneck is
  between consumer and local exchange.
• Site preparation-pucca structure ideally
  earthing required
• Telephone connections- delays involved
• Software preparation and data entry- constant
  updating needed

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• The Human Element-
• Soochak- Selection Readiness to bear initial
  costs involved Continuity.
• District Society- Constant monitoring and support
  to the program Liason with all Departments
  Dedicated staff Economic sustainability
  Technical support to the network Environment
  building.
• General public- Understanding the concept
  Willingness to change behaviour and trust the new
  system Willingness to pay Involvement from
  the beginning.