Information is Not Enough: Shaping the User Experience

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Information is Not EnoughShaping the User
Experience

• Presented by Joan Frye Williams
• www.jfwilliams.com

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Civilian Reality

• Information ubiquity
• Decline of deference
• Creative economy
• Preference for personalization

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Is This My Kind of Place?
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Destination Libraries

• Strong sense of arrival
• Warm welcome
• Clean comfortable
• Natural light
• Being spaces
• Source of pride

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Green Buildings and Practices
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Zoning by Activity
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Demand-Based Resource Allocation
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Emphasis on the Pleasures of Learning
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OK, Within Reason

• Talking
• Food and drink
• Shared computers
• Gaming
• Mobile phones

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Will I Succeed?
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Simplified Wayfinding

• Consolidated desks
• Situational signage
• Virtual tours
• Prepackaged tips,
• shortcuts, FAQs

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Consistent Nomenclature

• Magazines
• Periodicals
• Journals
• Serials
• Periodical literature
• Current periodicals
• Back issues
• Bound journals

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Browse-Worthy Collections
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Roving Staff Wireless

• All staff capable of assisting with basic
  navigation and end-user tools
• Zone staffing

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Bookends Service

• Get me started
• Check my work when Im done

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Does Using the Library Integrate Easily with the
Rest of My Busy Life?
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Engines, Not OPACs
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Podcast/Webcast Content
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Text/IM andMicroformats
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Automatic Book Dispensers
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Reference Alternatives

• IM reference
• Hot topics
• Extreme Googling
• Reference appointments
• Target audience specialists

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Am I Trusted to Participate?
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2.0 Services

• Find
• Use
• Share
• Expand

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Outreach to External Blogs, Wikis, Social Networks
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Library as Laboratory

• A place to TRY new things
• Book art studio
• Media production facility
• New technology showcase

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More Opportunities to Share and Expand

• Collaborative filtering
• Folksonomies
• Users groups

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Moving Forward

• Listen to those civilians
• Serve the community, not just the customer
• Resist perfectionism
• Plan for success
• Laugh a lot

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You cannot lead the people if you do not love
the people. - Dr. Cornel West