Delivering Choose and Book

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Delivering Choose and Book

• John Lee-Thompson, Head of Access, Booking
  Choice, Milton Keynes Primary Care Trust
• 19 January 2007

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I dont need Choose and Book
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Contents

• Introduction and background
• Rollout programme
• Resources
• Communications who to, how often
• Challenges, troubleshooting and problem-solving
• What Happens After March 2007?
• Questions

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Introduction and background

• February 2006
• Challenges we faced
• How did we plan to meet them?
• A planned rollout programme was essential

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Resources

• A dedicated resource was provided from the
  existing MK Choice team. To do this we..
• Reviewed team and personal workloads and
  re-prioritised workstreams
• Made effective use of the resources available
• Dedicated CaB support service set up
• Dedicated technological support provided from IT

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Rollout programmePlanning is everything

• Prioritise what do you deliver first?
• Identify all your stakeholders and communicate
  regularly with them
• Quick wins and local Champions
• Provide a single point of contact
• Be ready, be flexible
• Above all, be resilient

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Communications

• Effective lines of communications are essential
• Work out a communications strategy
• Identify your different audiences (GPs, practice
  managers, PEC, PCT Board, SHA, patients) and what
  they need to know
• Keep talking to your stakeholders
• Try to speak from a position of strength
• Refute anything anecdotal ask for evidence
• Be prepared for the long haul

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But Im a traditionalist, I like the way I work
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Troubleshooting

• We havent always had all the answers but we
• Listened
• Understood
• Sympathised
• Resolved
• Reviewed and reported

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surprise, surprise it does work!

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CaB Bookings v Trajectory
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What happens after March 2007planning for the
future

• Providing ongoing support
• Re-training programme for GPs and Practice
  managers as we move to Integrated Booking and
  Direct Booking Services
• Moving to Free Choice and delivering the 18
  week wait

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After March 2007 planning for the future cont

• Extending the services accessed via CaB cancer
  2WW, maternity services, mental health,
  audiology, prison referrals and others
• Extending the scope of CaB to include dentists
• Communicating with the Independent Sector
• Delivering additional CaB registration

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You cant just pull
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Questions?