Harbours Value

1
Harbours Value

• We asked our customers what value Harbour brings
  to them heres what they have told us

2
Harbours Value

• Administration
• Harbour has helped remove tactical
  responsibilities of
• faxing/phoning/follow-up to the regions with
  your on line
• capabilities. This has allowed our limited
  resources to focus
• on the more strategic aspects of their jobs.
• Harbourallowed us to focus on some of our
  internal
• opportunities (reducing inventory and
  lead-time), by not
• having to worry about the back end of the
  process.

3
Harbours Value

• Reporting Capability
• Harbour has provided reporting that we did not
  have
• before, or in some cases that we were doing
  manually.
• Carrier Management
• Harbour has created a standard of service for
  our carriers. (your carrier management program)
• Harbour has assisted in negotiating our carrier
  contracts

4
Harbours Value

• Customer Service
• Harbour has the advance notices, delay notices,
  as well as other
• important communications being sent to the
  customer (up to) 7
• times an order
• Harbour has, with their on line capabilities,
  allowed our customers
• in different time zones, such as Asia
  Pacific and Europe to access
• information immediately.
• Customers can locate their freight, documents
  etc. during their
• working hours by going to the web-site they
  no longer need to contact us and wait for a
  return e-mail message or fax.

5
Harbours Value

• Process Management
• Harbour has identified gaps in our internal
  processes
• Harbour has created a logistics process for our
  exports.
• now we really do believe that having a well
  documented, living and breathing process does pay
  dividends!
• The structure and discipline you brought to our
  efforts really made a difference.

6
Harbours Value

• Harbours Size
• Your small size....more personable, better
  focus, can customize the process to meet your
  customer's needs. In addition, your continual
  improvement is obvious as well as everyone's
  willingness to work together to get the job
  done.
• You also serve as an additional consultant, to
  bounce ideas off of and answer questions.

7
Harbours Value

• Interested in learning how to create greater
  value within
• your logistics process? Contact us today
• Mr. Tim Schwerzler
• Vice President, Sales Marketing
• Telephone [phone]
• Email tims_at_harbouronline.com