Ian Laughton Director Project Nomad

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Ian LaughtonDirector Project Nomad
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Mobile Working Key Questions
What is Mobile Working?
Why should I be interested?
What is Project Nomad?
Where can I find out more?
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What is mobile working?
Mobile working in local government means

• delivering services in the field in peoples
  homes, places of work, public open spaces or
  other convenient locations

• taking services to the customer, rather than
  the customer having to visit the council offices
  to access services

The ability to do everything that you would
normally do in the office except you are not in
the office!
Productivity on the move.
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What is involved in mobile working?
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Mobile Working Key Questions
What is Mobile Working?
Why should I be interested?
What is Project Nomad?
Where can I find out more?
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Mobile Working meeting Government Targets
Mobile Working
Government Targets
Comprehensive Performance Assessment (CPA )

• Use of Resources

• Supporting New Ways of Working
• Support for Vulnerable People
• Making it Easy to do Business with the Council

Priority Services Transformation Outcomes
Gershon Efficiency Categories

• Productive Time

• Transforming Services
• Efficiency

National Strategy
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Employers benefit

• Services delivered from right and most efficient
  locations.

• Open all hours! Extended hours of opening

• Retaining Valued employees

• Improved Customer Service - A more motivated,
  productive and less stressed workforce.

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Mobile Computing Efficiencies
What can mobile working deliver for you ?

• Cost reductions
• Increased revenues
• Service improvements
• Strategic benefits

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What cost reductions ?
Mobile Computing Efficiencies

• Improved productivity
• new processes that reduced or eliminate
  administration
• better use of time to deal with more cases
• Improved use of accommodation
• hot desking and touch down centres
• home based working and flexible working
• Reduction in consumables
• less printing and paper usage
• consequential reduction in office stationery

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What increased revenues ?
Mobile Computing Efficiencies

• Quicker and smarter assessment processes
• eliminate verification and postal delays
• built-in business logic to identify entitlement
• Reduce debt chasing
• avoidance of arrears build-up through delayed
  invoicing
• Doorstep collection
• cashless payment facilities

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What service improvements ?
Mobile Computing Efficiencies

• Raised standards and quality
• improved accuracy of data collection
• more joining up and faster delivery of services
• increased quality time with the client
• Improved service availability
• Improved responsiveness and work planning
• Customer convenience through home/site visits
• Development of multi-functional staff
• Extended core hours

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What strategic benefits ?
Mobile Computing Efficiencies

• Customer perception
• Professionalism
• Informed decision making
• Caring and interested council
• Staff perception
• Investment in the workforce
• Work / Life balance
• Safety

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Benefits from Nomad Proof of Concept Projects
Electronic Financial Assessments Cumbria Saving
47 of office based time (Sutton)
Citizen to Councillor Interactions Sheffield Saves
2-3 hours per week of elected members time in
reporting issues raised by citizens
Cemetery and Headstone Inspections Barnsley Saving
back office administration costs and Saves
Lives!
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Case Study Electronic Financial Assessments

• Cumbria County Council/
• London Borough of Sutton
• Social Services Financial Assessments
• ?process time saving of 29
• ?average office-based time reduced by 47
• ?phone calls querying assessments dropped from c
  80 to c 1
• ?higher satisfaction and care ratings from
  service users

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Mobile User Opinions

• Flexibility of time and Flexibility of place.
  Allows me to work wherever I am and out of usual
  office hours Social Services Team
• I went out on district to survey where our dog
  faeces receptacles are. Usually this involves
  carrying a large number of paper maps etc.
  However using the mobile device and accessing
  source map I was able to update the records with
  exact locations. This would normally have taken a
  day to do but was completed within 2 hours-
  Environmental Health Officer

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User Opinions
The major advantage would appear that the device
is allowing more visits to be carried out, and
still allowing the essential contact with the
office through e-mail and Flare Environmental
Health Officer As the greatest PC sceptic in
the office, I can only tell you that this
Convertible Laptop is fantastic. It saves me so
much time by removing the re-keying of the
assessment No way am I ever going to give this
machine back !! Social Services Team
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Who is engaged in mobile working?
There are 410 local authorities in England and
Wales. 51 have responded to the Project Nomad
surveys on mobile working.
Out of these 209 responses 56 of LAs are
currently undertaking some form of Mobile
Working 37 of LAs are planning to undertake
some form of Mobile Working 7 Of LAs are not
planning anything
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Mobile Working Key Questions
What is Mobile Working?
Why should I be interested?
What is Project Nomad?
Where can I find out more?
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What is Project Nomad?
Project Nomad is sponsored by the ODPM to help
local authorities meet the e-government mandate
to become e-compliant by the end of 2006.
Project Nomads premise

• to Deliver support for all the steps necessary
  to successfully plan and implement an end-to-end
  mobile solution within a local authority

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Project Nomad Work Streams
Integration Cambridgeshire
Business Case Norwich
Dissemination Cambridgeshire
Organisational Change Sutton
Research Greenwich
Technology North Somerset
Wireless Connectivity Lewisham
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Main focus of work

• Research focusing on four main areas
• A high-level generic overview of the current
  and near future Hardware, Carriers and
  Applications
• Gathering information about the current
  developments of mobile computing in local
  authorities as a basis for focusing on examples
  to inform Project Nomad users of Best Practice
• Undertaking and developing a series of high and
  low level detailed case studies to inform you all
  of how your counterparts have undertaken and
  implemented mobile computing solutions
• To develop a set of case studies to demonstrate
  the processes and benefits of each of the Project
  Nomad proof of concept projects

The Mobile Revolution begins!!!!!
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Organisational Change
Governance
Human Resources
Organisational Change
Communications
Infrastructure Support
Financial Planning
Accommodation
Strategic Risk
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Technology - Deliverables

• The Technology work stream has developed key
  deliverables including
• Target Technology Architecture Blueprint (TTAB)
• Device Class Selector Tool (DeCS)
• Feature Lister
• Skeleton Invitation To Tender (ITT) Documents
• Technical Frequently Asked Questions (FAQs)

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Nomad Proof of Concept Projects
Electronic Financial Assessments Cumbria
Cemetery and Headstone Inspections Barnsley
iTex Kirklees
Street Scene Norwich
Single Assessment Cambridgeshire
Citizen to Councillor Interactions Sheffield
Mobile Office North Somerset
Building Control Sutton
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Project Nomad Lessons Learnt

• Consider the full end to end solution and how it
  affects people, process and places
• Recognise and help manage the effects of change
  on your people
• Do your homework dont take suppliers word for
  it!
• Ensure you have a full and clear statement of
  requirements before you engage a supplier
  expect them to change
• Understand the LIMITATIONS of the technology and
  plan around it
• User training and engagement is key

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Mobile Working Key Questions
What is Mobile Working?
Why should I be interested?
What is Project Nomad?
Where can I find out more?
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Project Nomad Website
Learn more about how to get mobile _at_
www.projectnomad.org.uk
Or phone us on 01223717697 for further information
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Mobile Working Key Questions
What is Mobile Working?
Why should I be interested?
What is Project Nomad?
Where can I find out more?
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www.projectnomad.org.uk