CrisisLink brings 211 VIRGINIA to Northern Virginia

1
CrisisLink brings 2-1-1 VIRGINIA to Northern
Virginia

• When crisis calls,
• we answer

2
Mission

• CrisisLink saves lives and prevents tragedies. 
• We give vital support to those facing life
  crises, trauma and suicide, and provide
  information, education and links to community
  resources to empower people to help themselves.

3
History

• 1969
• Evening phone counseling for adolescents
• 1970
• Incorporated as Northern Virginia Hotline
• Started 24/7 crisis line coverage
• 1999
• Renamed CrisisLink to extend mission and
  variety of crisis services provided.

4
AAS Accredited Crisis Center with AIRS Certified
Staff/Volunteers

• CrisisLink is an AAS Level IV accredited crisis
  center--the highest level possible
• Cited as national model in almost every area of
  our operations in our recent accreditation
• 19 AIRS (Alliance of Information and Referral
  Systems) certified staff/volunteers

5
Program Focus

• All our programs
• Help individuals who are in crisis now
• Empower individuals the community to help
  themselves and others in the future

6
Programs

• The Hotlines
• 24/7/365 crisis response intervention
• Information Referral
• CareRing
• Free phone check-in support
• program for elderly, disabled
• chronically ill to enable independent living
• You Talk, We Listen
• Suicide crisis prevention outreach to youth
• Community Education
• Suicide crisis training for
• government, nonprofits, business, churches
• Crisis Response Tara Sirmans Survivor HOPE
  Program
• Help for those impacted by suicide sudden
  loss, for communities following a crisis

7
(No Transcript)
8

• FCC designated 3-digit number for information on
  human services
• To make it easy for people to get the right
  information about community resources when they
  need it most

9
How do YOU navigate No. VAs complex social
service network?

• You have to navigate the social services system
  on your own
• And decide who to call out of thousands of
  churches, nonprofits, local and state government
  agencies

10
Currently, thousands of times a day
I cant pay my rent
My child is on drugs
I need food
I need to find childcare
I want to volunteer
We cant help with that
Please call back when were open
Ill try to transfer you to an agency who can help
We only do senior daycare
Why did you call us?
Im not sure who you can call.
I dont know, please hold.
We dont serve your county.
11
After Implementation of 2-1-1
I need to find childcare
I want to volunteer
I cant pay my rent
My child is on drugs
I need food
2-1-1
2-1-1, how may I help you?
Yes, I can connect you with someone who can help
Food Closet
Child Care Resource And Referral
Rental Assistance Program
Volunteer Center
Drug Rehabilitation Center
12
2-1-1 is Streamlined, Effective Technology
Driven

• 2-1-1 Specialists
• Assess callers needs
• Provide information on resources like services
  for seniors, veterans, children, etc
• Provide referrals to government, nonprofit
  faith-based services
• Provide follow-up advocacy to make sure people
  get connected get help

13
2-1-1 Can Reduce Costs for Health
Human Services

• Increases efficiency of service delivery with
  callers steered to right place the first time
• Provides screened, appropriate referrals to help
  them reach more people most vulnerable in need
• Nonprofits faith-based programs can focus on
  what they do best--provide services
• Provides Social Barometer with accurate info on
  community needs for to help identify unmet needs
  service gaps.

14
2-1-1 Empowers Clients Human Service Providers

• Case Managers, doctors, guidance counselors
  other professionals can use 2-1-1 to easily find
  services for clients.
• 2-1-1 empowers clients to find resources on their
  own, helps create realistic expectations for
  clients.

15
2-1-1 Can Reduce
Non-Emergency 9-1-1 Calls

• 2-1-1 can reduce non-emergency 9-1-1 calls to
  improve response times save money
• Over 50 of 9-1-1 calls estimated to be
  non-emergency in some communities

16
2-1-1 is Critical for Emergencies Disasters

• 2-1-1 is a critical information system before,
  during after community crisis
• Tested in Florida, Katrina, and Rita hurricanes
• 2-1-1 vital in San Diego wildfires
• Can provide accurate, up-to-date public
  information on roads, transportation, closings,
  shelters, emergency response

17
2-1-1 Nationwide

• 2-1-1 serves approximately 80 of the United
  States population

18
2-1-1 in the Washington Metro area

• DC launched 2-1-1 on October 5, 2004
• MD has 4 pilot centersPrince Georges County,
  Baltimore, Frederick, and Salisbury
• In Virginia, rest of the state launched 2-1-1
  VIRGINIA on Feb. 11th, 2006first call was made
  by Governor Kaine
• CrisisLink publically launched 2-1-1 VIRGINIA for
  the Northern Virginia region on February 11, 2008.

19
2-1-1 VIRGINIA Statewide

• 2-1-1 VIRGINIA is a statewide public-private
  partnership
• 2-1-1 VIRGINIA provides statewide access to
  health human services in the Commonwealth
• 24/7 service
• Bi-Lingual and Translation available.

20
Virginias Six Regional 2-1-1s
21
2-1-1 VIRGINIA Supports State Programs.

• No Wrong Door
• Connect Aging and individuals with disabilities
  to resources
• Virginia Health Professionals
• Connect citizens to more detailed information
  about health professionals
• Money Follows the Person
• Assists voluntarily de-institutionalized persons
  with disabilities when primary and secondary
  support systems fail.
• SHARE
• Provides quick guides and online access to
  services that support individuals seeking
  employment

22
2-1-1 VIRGINIA in NOVA

• CrisisLink launched 2-1-1 in NOVA on February 11,
  2008
• Professionally staffed with bi-Lingual
  2-1-1 Community Resource Specialists
• Web-based database of health human services
  resources with 4,400 NOVA listings
• Collaborating on www.211metrodc.org regional
  database

23
Help Spread The Number!

• Refer clients to 2-1-1 VIRIGNIA for health and
  human services
• Tell your employees about 2-1-1 VIRGINIA
• Put brochures or postcards in your offices
• Partner with 2-1-1 VIRGINIA to increase your
  service capacity

24
When you call 2-1-1

• Before calling create a list of your needs.
• Be proactive- call early to prevent minor
  situations from escalating into major
  emergencies.
• Have realistic expectations sometimes help
  takes time
• Keep in touch if a referral doesnt work out,
  call back!

25
To Learn More, Dial 2-1-1 or Email Crisislink

• Dial 2-1-1 or 1-800-230-6977
• Available statewide 24/7
• Dial 7-1-1 for TTY access to 703-752-5254
• www.211virginia.org
• www.211metrodc.org
• To learn more about how your organization can
  partner with CrisisLink 2-1-1 VIRGINIA in
  Northern Virginia, email us at
• 211VIRGINIA_at_crisislink.org
• jamiec_at_crisislink.org