SKATE

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Partnership Collaboration

• Partnership
• Generally refers to a contractual relationship
  involving close cooperation between two or more
  parties with each having specified joint rights,
  roles and responsibilities. Both/All parties
  share the risks and the rewards. (National
  Coalition for Homeless Veterans.
• Collaboration
• Involves a cooperative relationship but not
  necessarily a formal binding contract. Often
  resources, interests, skills and assets are
  shared in the community interests (National
  Coalition for Homeless Veterans)

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Why Partner??

• More financial resources
• Skill sharing
• Less duplication of services
• Seamless transfer for clients
• Clients can access the services of several
  organisations
• Greater capacity to implement good practice
  principles

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Effective Partnerships

• Share mission and values
• Addressing identified gaps gap in family
  services around how to respond to issues of
  substance abuse.
• Acknowledgement of each other's differences,
  challenges and competing interests.
• Agreed Memo of understanding signed and in place.
• Effective Collaboration
• Characterised by inclusive and participatory
  practice
• Trust, respect, shared decision making, adequate
  time and availability of resources
• Communication is clear, honest and respectful.

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• Supporting Kids and Their Environment (SKATE) is
  a federally funded three year project identified
  by local family services and drug and alcohol
  services as filling a services delivery gap in
  the Barwon Region Victoria

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SKATE

• Childrens Groups Work covers 0-18 years.
  Offering a psycho educational model with a
  cognitive behavioral approach combined with
  expressive therapies.
• Brokerage provided to link children into
  community and social actives which are not
  covered by material aid or government payments
• Secondary Consultation aims to enhance the
  skills of Health and Community Services
  professionals about dual family and drug and
  alcohol issues.

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SKATE

• Extended Family Support support services
  provided to family members where a loved one is
  impacted by substance misuse
• Chemical Dependency Unit group run for expecting
  mothers who are experiencing substance use
  issues.

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Mission Statements

• Glastonburys mission is to
• Improve the safety, well-being and development of
  children and young people most at risk.
• Our work in strengthening families and building
  communities aims to address disadvantage and
  vulnerability.
• Bethany assists to strengthen our community
  relationships, improve the quality of life of
  individuals, families and children and enhances
  access to services and support
• Barwon Health provide a sustainable and
  integrated service that ensures high quality,
  safe , people-focused care that is responsive to
  the needs of our community

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The Values of each agency are
Glastonbury Respect Possibility Diversity Coll
aboration Quality Accountability
Bethany Welfare and development Leadership and
team work Accountability Reflection and review
Barwon Health Quality and Service Access Engagemen
t Population health Sustainability Sound
knowledge Base
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Bethany CEO
Glastonbury CEO
Barwon Health Director
Agreement to Project Memo of Understanding
SKATE MODEL
Glastonbury Lead Agency Manager
Bethany Executive Manager Contact
Barwon Health D A Manager
Family Drug Support
Operational Project Direction and Consultation
Barwon Health Chemical Dependency Unit
SKATE Project Worker
Colac Area Health
Glastonbury PLAY and D A
Group Work - Children
Secondary Consultations
Brokerage
Extended Family Support
Community Facilitators
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Elements of Effective Collaboration
Leadership
Review Evaluation

• Source Australian Alliance for Children and Youth

External Liaison
Team Composition
Trust Mutual Respect
Clear Roles responsibilities
Efficient Organisational Support
Resourcing and funding
Inclusive Communication
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Trust and Learning

• Skate Practice
• Respect and views of partners incorporated into
  Skate work
• Skate Practitioner included in partners special
  events
• Information shared through regular managers
  meetings

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Leadership

• Managers/Executive enthusiastic about project and
  partnership
• Co-location easy to access brokerage and
  secondary consultations (core business)
• Expertise sought from external sources
• Links for non-core activities made across
  partnership
• Increase knowledge/skills in staff

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Review and Evaluation

• Skate
• Evaluation measures built into tender/service
  agreement
• Survey and satisfaction ratings undertaken of
  brokerage, consultation, and training
• Different times partners have different
  availability to project
• Appraisal feedback to Skate staff

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External Liaison

• Shared reference group with Mental Health
  Services
• Contacts shared to promote Skate
• Regular community speaking
• Mobile phone available to external services

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Efficient Organisational Support

• Skate mobile accessible and available to all
  partners
• Contact made if Skate unable to attend partner
  location
• Use of laptop needs to keep pace with
  technology
• Clear contacts in management structure

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Inclusive Communication

• Enthusiasm and interest in project at manager and
  staff level
• Sharing can be challenging when needing to meet
  other funding body requirements
• Time release for staff also tricky
• Flexibility around meeting times and locations

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Resourcing and Funding

• Skate
• Built in capacity for project worker to be shared
  across three agencies
• Budget allows for miscellaneous expenses related
  to Skate to be reimbursed to partnership
• Formal funding and service agreement in place

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Resourcing and Funding

• Focus specifically on family and drug and alcohol
  work the organisations dont partner on every
  issue or program area.
• Invite funding body to major events and email
  contact as needed

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Clear Roles and Responsibilities

• Glastonbury defined as lead agency responsibility
  for direction and project implementation
• Glastonburys role to monitor targets and
  complete half yearly funding reports
• Specific contact person in each agency for project

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Team Composition

• Skate
• Regular partnership and staff meetings
• Awareness of gaps from Drug and Alcohol staff
  about family work
• Creating awareness of need for further knowledge
  for Family Services staff
• Use of emails to provide feedback

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Team Composition

• Skate Practice
• Written reports provided to partnership meetings
• Modification of language to reflect
  de-stigmatising philosophy of Drug and Alcohol
  Services

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Table one Service Delivery Outcomes
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Table two Vic Health Partnership Analysis Tool
- to be added
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Shared group facilitation for working with
children

• Six family and drug and alcohol workers
  understand and respond to the needs of children
  in substance affected families.

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Training and forums undertaken across
partnerships
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Training

• Capacity Building Funding achieved for two
  years for Colac Area health to run SKATE groups
  in Colac.
• Drug and Alcohol Services and developmental group
  for 0-6 years
• Sub Collaborations Family Drug Support NSW and
  Barwon Health Drug and Alcohol Services to
  extended family network.
• Barwon Health as a partner in the project enabled
  a link to be made by the Geelong Hospital to
  provide an Art and Expressive therapy program to
  pregnant mothers attending the chemical
  dependency unit.

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Successes

• Achievement of targets
• Recognition across Geelong region of projects
  role in coordinating family and drug and alcohol
  services
• Expertise sought out by other agencies requests
  from Ballarat, Bendigo, Wangaratta, Melbourne
• Improved partnership relations see Vic Health
  partnership
• Finalist for the national drug and alcohol awards
• Uptake of training opportunities
• Several interventions can be incorporated into
  existing agency programs for future ongoing work
  post project completion
• Co-location of project worker- project worker
  invited to participate in Bethany and Drug and
  alcohol services staff activates welcoming
• Sector misunderstanding appears to be dissipating
• Ongoing evaluation processes built into project.

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Challenges

• Busy workloads finding time and prioritising
  partnership meetings
• As lead agency remembering to be inclusive of
  partners when being busy
• Technology having adequate infrastructure to
  support off site work.
• Multiple levels of management across three
  organisations
• Ensuring involvement in evaluation processes-
  different players having expectations and place
  different weight on the importance of the
  evaluation
• Ownership of the client-
• Obtaining the investment of there partner
  services and community organisations

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Service System Evaluation

• SKATE partnership strong, with increases in
  cross-agency referrals
• consultations
• DA service network highly supportive of SKATE
• DA Dual Diagnosis clinicians providing training
  in family agencies
• SKATE worker to present on family issues in DA
  youth service
• Agencies utilizing brokerage funds well
• Referrals from families, 3 partner agencies
  services
• 18 Community Education presentations completed
  2 booked
• Joint reference group with SCARF
• (formerly COPWAMI)
• Group for Adolescents living with Dual Diagnosis
• together in Term 3 2006

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How to Succeed in Partnership

• Build on existing and constructive relationships
• Allow adequate resources in tenders and
  submissions
• Supportive and committed leadership
• Communications