Being an ET Student

1
(No Transcript)
2
Quality Continuous Improvement

• What is quality???
• Meeting or exceeding the needs of the customer.
• Achieving a level of perfection without defects,
  mistakes or omissions.
• In construction
• Using specified materials
• With correct installation
• Finishing on time budget with no claims or
  litigation.
• Quality workmanship needs to be a personal and
  corporate mindset.

3
ISO 9001

• International Organization for Standardization
• Based in Switzerland but guidelines have been
  adopted and required worldwide
• Set of systematic approaches for managing the
  quality of work.
• Focus on your customers
• Provide leadership
• Involve your people
• Use a process approach
• Take a systems approach
• Encourage continual improvement
• Get the facts before you decide
• Work with your suppliers

4
Quality Assurance (QA)

• Management systems employed to produce consistent
  high-quality work.
• Hiring of qualified employees
• Safety programs
• Training continuing education
• Incentive reward programs
• Procurement systems for identification of high
  quality suppliers.

5
Quality Control (QC)

• Inspection of work to ensure it meets a specified
  level of quality
• Accepting or rejecting work based on its
  compliance with quality specifications.
• QC used interchangeably with QA terms, but QC is
  a part of work produced while QA is an overall
  program.
• Low bid work does not always equate to high
  quality work.
• High Quality contractors can negotiate for work
  after their quality levels are established.

6
Total Quality Management (TQM)

• Based on Japanese Automaker QC programs.
• System of continuous improvement.
• Made famous by W. Edwards Deming.
• Companies should be judged by their future
  planning.

7
14 TQM Points

• 1."Create constancy of purpose towards
  improvement". Replace short-term reaction with
  long-term planning.
• 2."Adopt the new philosophy". The implication is
  that management should actually adopt his
  philosophy, rather than merely expect the
  workforce to do so. 3."Cease dependence on
  inspection". If variation is reduced, there is no
  need to inspect manufactured items for defects,
  because there won't be any. 4."Move towards a
  single supplier for any one item." Multiple
  suppliers mean variation between feed stocks.
  5."Improve constantly and forever". Constantly
  strive to reduce variation. 6."Institute
  training on the job". If people are inadequately
  trained, they will not all work the same way, and
  this will introduce variation. 7."Institute
  leadership". Deming makes a distinction between
  leadership and mere supervision. The latter is
  quota- and target-based. 8."Drive out fear".
  Deming sees management by fear as counter-
  productive in the long term, because it prevents
  workers from acting in the organization's best
  interests. 9."Break down barriers between
  departments". Another idea central to TQM is the
  concept of the 'internal customer', that each
  department serves not the management, but the
  other departments that use its outputs.
  10."Eliminate slogans". Another central TQM
  idea is that it's not people who make most
  mistakes - it's the process they are working
  within. Harassing the workforce without improving
  the processes they use is counter-productive.
  11."Eliminate management by objectives". Deming
  saw production targets as encouraging the
  delivery of poor-quality goods. 12."Remove
  barriers to pride of workmanship". Many of the
  other problems outlined reduce worker
  satisfaction. 13."Institute education and
  self-improvement". 14."The transformation is
  everyone's job".

8
Quality in Design Projects

• Utilize a system of independent checks and back
  checks to help ensure that
• Proper procedures have been used to prepare
  project.
• Once chosen, the calculations and plans have been
  properly prepared correctly.
• Use a standard Check, Back-check, Fix and Final
  Check system.

9
Construction Engineering Technology ProgramGroup
Project QA/QC Procedures

• In order to produce better group projects as well
  as learn the techniques of the process of design
  quality assurance, the following procedures have
  been established to be used on design projects
  within the CET program when working in groups of
  two or more.
• When an initial design step has been completed by
  a student member of a project team, a copy of
  their design calculations should be made and
  given to another team member for checking. The
  designers initials and date of design should be
  clearly on the original design in pencil.
• CHECK The checker should then proceed to review
  the team members design in order to verify that
  every calculation, assumption and detail is
  correct. (This process is nearly like doing the
  initial design except that you already have a
  design to follow. )
• While checking use a RED pencil or pen to signify
  problems within the design whether they are
  questions regarding the process or just errors.
• Use a YELLOW pencil or pen to highlight
  everything in the design that is correct.
• A design is completely and correctly checked when
  everything has received a red or yellow mark.
• The checker then initials and dates the check set
  in RED and returns the check set to the designer.
  
• BACKCHECK FIX The original designer now needs
  to review the checked design and rectify each
  error or answer all of the checkers questions to
  the checkers satisfaction. Changes (fixing
  errors or changing the design due to checkers
  questions) should be fixed on the ORIGINAL DESIGN
  SHEETS. During the backckeck, the designer
  should mark off or answer the checkers red
  marks using a GREEN pencil. The backcheck is
  complete when all of the red marks have been
  answered or checked off in GREEN. The Designer
  should initial the check set in GREEN.
• After the checker is satisfied that all of the
  corrections have been made they can then initial
  the original calculations in pencil or pen to
  signify that the checking process has been
  performed correctly.
• All check sets should be included with whatever
  deliverables are required for submission for the
  project to be graded. Check sets should be
  labeled as such and should be placed behind the
  submittal set.
• Work should not continue on major portions of the
  project until the previous supporting work has
  been checked. Use logical groupings of work to
  be checked to avoid bogging down the design
  process. However, the more design steps that are
  done prior to checking creates the risk of having
  to correct more work if something is incorrect at
  the beginning. Have checks performed at
  intervals that keep work flowing but not
  proceeding without assurance that it is correct.
  It may be best to switch off design and checking
  tasks throughout the design process.

10
Quality Control in School Work

• Start by embracing quality now!!!
• Strive to do your best in your work
• Dont be a minimalist!
• Continually improve learn from your mistakes.
• Check your work
• Answer all the questions
• Read Directions
• Document Neatly
• Look for errors
• Question everything!!
• Take pride in your work! It is a reflection on
  you!!!