Microsoft CRM 3'0

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Microsoft CRM 3.0

• Training Options
• February 2006

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Training

• Free downloadable training
• New Microsoft Dynamics CRM 3.0 TrainingWhat's
  New in Microsoft Dynamics CRM 3.0 training is a
  robust, demonstration-driven offering covering
  all new features and functions found in Microsoft
  Dynamics CRM 3.0. The training content is
  presented in two different workshops Technical
  and Applications. These workshops contain all the
  components needed to run a successful
  workshop/seminar, including student manual files,
  PowerPoint presentations, instructor notes,
  syllabus, and sales tip sheets. Visit
  https//partner.microsoft.com/productssolutions/bu
  siness/40025403 to download
•   Free downloadable courseware
• Courseware Implementing Microsoft Dynamics CRM
  3.0 Small Business EditionUse this courseware to
  learn how to install and configure Microsoft
  Dynamics CRM 3.0 Small Business Edition. Also,
  review how to perform end-user tasks via the
  Marketing Automation, Sales Management, and
  Customer Service modules of Microsoft CRM.
    Visit https//partner.microsoft.com/productssolu
  tions/business/40026518 to download
• Courseware Using Microsoft Dynamics CRM 3.0
  Small Business EditionUse this courseware to
  learn basic Microsoft CRM concepts including
  object type, navigation, and user interface.
  Also, review how to perform end-user tasks via
  the Marketing Automation, Sales Management, and
  Customer Service modules of Microsoft CRM.  Visit
  https//partner.microsoft.com/productssolutions/bu
  siness/40026519 to download
• MBS Competency
•  Develop a Microsoft CRM SpecializationThe
  Microsoft CRM specialization is for partners who
  help businesses develop and maintain profitable,
  long-term customer relationships. Learn about
  competency benefits and requirements, and browse
  the news, tools, and information available to
  competency members.   

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Training (contd)

• Free online Tutorials
• Visit the Partner Learning CenterChoose from a
  variety of free training offerings specific to
  Microsoft CRM, including Hands-On Labs Online and
  online short courses and tutorials.
• Paid Online Training eCourses
• An eCourse is a comprehensive learning tool
  designed to train on specific concepts, with the
  ability to systematically drill down into a
  variety of targeted topics. Order an eCourse and
  in just minutes you can bring training on
  Microsoft CRM right to your desktop.
• Microsoft Dynamics CRM Classroom Courses
• Microsoft offer classroom courses run at
  Dimension Data Learning Solutions
• Purchase Microsoft Courseware
• Microsoft Certified Partners are able to
  purchase Courseware.
• Microsoft CRM Partner Website
• The Microsoft Partner Program website provides a
  wealth of information and resources for partners
  around building a Microsoft CRM practice and
  skilling up their staff. Please visit
  https//partner.microsoft.com/productssolutions/bu
  siness/businesscrm and use your Microsoft Partner
  Program login to access the secure content.
• Certification Exams
• Exams will be released by 1 April 2006

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Online eCourse Offer

• Microsoft CRM 3.0 eCourses provide the in-depth
  training, on specific topic areas needed to
  prepare for the three exams required to gain MS
  CRM Certified Software Advisor status.
• Whats included in the package
• 24 hour online access to all CRM 3.0 online
  courses available on PartnerSource through 30
  June, 2006
• DVD containing courseware files for Microsoft CRM
  3.0 Marketing Automation, Service Management,
  Sales Management, Service Scheduling,
  Installation and Configuration, Customisation
• Access to exam preparation sessions held via Live
  Meeting
• Available for 880 AUD inc. GST to existing
  Microsoft CRM CSAs and partners interested in
  becoming Microsoft CRM certified.
• Access to the online training through this offer
  is available to all staff within your
  organisation.
• Online course access will be available upon
  payment processing. There is a phased release of
  eCourses on PartnerSource, with the Application
  courses and Customisation available immediately.
  The Installation and Configuration eCourse is
  expected to follow in early February. Additional
  CRM eCourses (non-CSA exam courses) will continue
  to be released throughout February as a
  supplementary resource for you.
• To place your order, please email
  crm_at_promtel.com.au or call 1 800 233 033
  indicating you would like to purchase the
  Microsoft CRM 3.0 online training package
• You will be asked for your payment details, email
  and shipping address for delivery of course
  materials. Payment may be made via credit card,
  direct deposit, or cheque
• Upon receipt of payment of 880 AUD inc GST, your
  organisations contact person will receive an
  email with registration details for online course
  access. You must have PartnerSource access to
  access the online courses. The DVD with CRM
  courseware will be mailed to your shipping
  address upon payment.
• You may share the online course registration
  details with others within your organisation,
  however it may not be extended outside your
  organisation.
• We are running this promotion within Australia
  and New Zealand only, with the aim to get your
  feedback on the effectiveness of eCourses in
  helping your organisation to prepare for CRM CSA
  exams. Upon completion of the training, we will
  be conducting a short survey and would appreciate
  your feedback at that time.

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Classroom Training

• Microsoft and Dimension Data Learning Solutions
  (DDLS) are pleased to offer discounted classroom
  training for Microsoft CRM 3.0, delivered by
  DDLS. This is only available exclusively to
  select Microsoft Partners who have either
  indicated their interest in becoming a Microsoft
  CRM Certified Software Advisor (CSA) or are
  already a CSA and may want to take advantage of
  this offer to train additional staff.
• Pricing  This 9 days of training is available to
  Microsoft CRM partners at a cost of 3780GST, a
  30 discount for Microsoft CRM partners  (RRP
  5,400 GST).
• (Please note that the full 9 days of training
  purchased by your organisation can be shared by
  up to 3 individuals, but is limited to one
  physical location.)
• For latest dates and bookings
• Please phone the DDLS Customer Care centre on 13
  12 01
• Quote reference MSCRM3CERT

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If you are a Microsoft Certified Partner MBS
courseware is available to you to order online

• A full range of Microsoft Business Solutions
  courseware is available for certified partners to
  order online.  To order
• Go to  http//microsoft.arvatoservices-ap.com/moc
  /login.asp
• Enter your organisations 6 digit Microsoft
  Certified Partner number as your password and
  username (please note this is different than
  your MBS account number from PartnerSource)
• To order, simply select the MBS courseware from
  drop down lists and proceed to payment.  Below
  are a few helpful designations for ordering
• CP Class Pack (typical training resources for
  course attendees)
• TP Trainer Pack (this is the class pack, plus
  helpful resources for the trainer)
• If you have any questions or need to confirm your
  Microsoft Certified Partner number, contact the
  Microsoft Partner Programs team on 13 20 58
  (Australia) and 0800 44 4392(New Zealand) or
  e-mail at sppartner_at_microsoft.com.
• For additional information on ordering courseware
  and to download the most up to date order form,
  please go to PartnerSource
• Microsoft CRM 3.0 Courseware available for order
• 8521A Microsoft CRM 3.0 Sales Management 
• 8522A Microsoft CRM 3.0 Marketing Automation 
• 8523A Microsoft CRM 3.0 Service Management 
• 8524A Microsoft CRM 3.0 Service Scheduling 
• 8525A Microsoft CRM 3.0 Customization 
• 8526A Microsoft CRM 3.0 Installation and
  Configuration 

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Certification Exams

• Microsoft CRM 3.0 exams will be released by 1
  April 2006.
• They will be available to take at Thompson
  Prometric http//www.prometric.com/Microsoft/mbs
  or Pearson VUE http//www.vue.com/mbs/ at a cost
  of AUD180 each in Australia.