Developed by:

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Disability Training
Module 4 Navigator Services

• Developed by
• Karen N. Hoopes
• Disability Program Navigator
• Tri-County One-Stop

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Module 4 Navigator Services

• Learning Objectives
• Understand the need for the Navigator
• Understand the role and services provided by the
  Navigator
• Understand When How to Use Navigator services
• Understand the Processes behind serving customers

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Disability Program Navigator Seeks to Remove
Employment Barriers for Persons with Disabilities

• Advocacy
• Education
• Outreach

The DPN navigates the myriad of One-Stop and
community agencies to advocate for persons with
disabilities
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Navigating the Systems
Resources may be available, but how do persons
with disabilities find them?
Homeless Shelters
MH/SA Facilities
Schools
WFC
Social Security
DPN
Voc Rehab
Help Me!
Benefits Planners
WIA
Colorado Works
AT Partners
Navigation is Key!
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Disability Program NavigatorRole

• A resource for One-Stop staff who support
  customers with disabilities
• Consulting
• Training
• Outreach
• A resource for employers

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Job Seeker Employee Services Offered by
Navigators
Provides consulting to One-Stop Staff and
Partners to

• Determine barriers to employment, problem solve
  strategize
• Provide referrals to needed resources
• Understand legal rights

• When and how to ask for accommodation
• How to respond if your rights are violated
• Suggest assistive technology or other solutions

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Employer ServicesOffered by Navigators

• Disability legislation and how it translates into
  policies, procedures practices
• Training on disability etiquette
• Understanding tax incentives

Mentors Business Team

• Identify reasonable accommodations for job
  seekers employees
• Problem solving strategizing accommodations
• Recommend assistive technology

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Good Candidates for DPN Consulting

• Does the customer have a disability as defined by
  the ADA?
• Is the customer experiencing one or more barriers
  to employment?
• Is the customer able to work once barriers are
  removed and/or needed accommodations are
  provided?
• Is the customer willing to work?
• YES TO ALL GOOD CANDIDATE

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One-Stop Process for Receiving DPN Services

• Customer walks in and signs in at the front desk
• If referred from Voc Rehab, brings referral form
  presents to front desk.
• Front desk directs customer appropriately based
  on stated need or referral form.
• Customer registers with the One-Stop in ES Lab
  via self registration or ES, and checks jobs on
  job board, online and/or with ES
• Customer contacts appropriate One-Stop
  organization as needed
• One-stop organization involves DPN as needed.
• Customer follows up with appropriate contacts on
  intensive services

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Process for Front Desk

• Front desk greets customer and instructs to sign
  in.
• Front desk asks what services customer is here
  for. Accepts Voc Rehab or other referral forms
  that indicate services required, and directs
  customer to proper location or organization
• One-Stop organization contacts DPN as needed for
  consultation regarding customer
• Front Desk helps customer complete Check Out
  Form for assistive technology.
• Front Desk assists customer in checking out and
  operating assistive technology as needed to write
  resumes, apply for jobs online, or register for
  workshops.

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Process for ES Lab

• ES registers customer in Joblink and indicates
  Disability if disclosed by customer
• ES explains intensive services to customers, and
  universally offers Disability Services brochure
  with contact information
• Provides job search assistance

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DPN Process

• Meet with One-Stop Staff to provide consultation
  regarding customer barriers to employment and
  possible strategies for barrier removal
• Provides referrals to needed programs, services
  or organizations
• Enters information into Joblink for statistical
  reporting purposes including type of disability
  and referral sources
• No initial or ongoing follow up or contact with
  customer
• Ongoing participation in One-Stop customer
  staffings and ad hoc meetings as needed

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Test Your Navigator IQ

• Disability Written Examination labeled Module 4
  Navigator Services
• Record answers on the Disability Exam Answer
  Sheet under Module 4 Navigator Services

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Summarize Your Learning
What did you learn today?