Library User Survey Fall 2005

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Library User Survey - Fall 2005

• Background
• Process
• Survey
• Preliminary Results
• Next Steps

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Why

• Have not done a comprehensive library focused
  survey across all core constituencies in recent
  memory
• Assessment
• And we, like MIT, will expand and redefine our
  culture of excellence to include assessment.
• Establish benchmarks for future comparison
• Improve services
• Inform resource allocation decision making
• Raise Awareness

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How

• Project team formed
• Steve Gass (sponsor)
• Nicole Hennig
• Lisa Horowitz (lead)
• Marilyn McSweeney
• Sharon Stanczak
• Contracted with Provosts Office of Institutional
  Research and ISTs Web Survey Service

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Challenges

• Asking the right questions
• Actionable data
• Finding the right balance
• the number of questions to ask against the desire
  to keep the survey short
• Getting a significant number of core constituents
  to respond
• Faculty
• Graduate Students
• Undergraduates
• Post Doctorates
• Research and Other Academic Staff

Prize
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Timeline

• Project begun in late July
• Draft survey designed and tested late September
  through mid-October
• Launched on Halloween weekend by email from Ann
• Two reminders sent
• First from Chair of the FCLS
• Second from Chair of the Faculty
• Officially closed on Dec. 1
• Data Analysis Begins

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The Survey

• Just over 50 Questions
• Many asking for more than one response
• Divided into thematic sections
• Focus on
• Usage Behavior
• Awareness
• Satisfaction
• Importance
• Survey

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Response Rate
294 / 980 30 STAFFFAC626 / 1720 36
STAFFOTH453 /1125 40 STAFFSRS594 / 999
59 STUDENT1572 / 1078 53 STUDENT2473
/ 998 47 STUDENT3482 / 1,018 47
STUDENT42,966 / 6,022 49 STUDENTG1,373 /
3,825 36   STAFF5,087 / 10,115 50  
STUDENT 6,460 / 13,940 46 TOTAL
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Open Ended Questions

• What should the Libraries 2 or 3 top priorities
  for the next 3 years?
• 3,724 responses
• What would you like us to know or think about
  that we have not already asked?
• 1,453 responses
• Would you be willing to give us feedback on
  future products and services?
• Over 1,500 respondents provided us with their
  email address

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Next Steps

• Collate data into useful packets
• Correlations between questions
• Demographic characteristics
• Combinations of the above
• Disseminate details to staff
• Report to community