Interlibrary Loan: Strutting Our Stuff

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Interlibrary Loan Strutting Our Stuff

• 2007 NWILL Conference
• presentation by Nancy Alder

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• Interlibrary loan is a core library service
  which
• allows libraries to use their materials budgets
  most effectively and
• provides access to uniquely held items anywhere
  in the world.

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Missison Statement Brigham Young Universitys
Harold B. Lee Library

• The mission of the Harold B. Lee Library is to
  assist individuals in their quest for perfection
  by providing information resources and services
  that support education, encourage learning, and
  promote spiritual and intellectual growth. The
  library accomplishes this by doing the following
• Serving as a center for learning by providing a
  place for students and faculty to actively engage
  in study and research
• Using technology to extend access to library
  resources and services
• Selecting, acquiring, organizing, preserving and
  providing access to scholarly information related
  to the university's curriculum and research
  programs
• Assisting and instructing students and faculty in
  finding and using scholarly information available
  at the university and elsewhere and
• Supporting life-long learning.
• As a research library, the Harold B. Lee Library
  serves as a participant and partner in local,
  regional, national, and international academic
  library consortia.

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Become Visible To Your Administration
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BOAST, BRAG, blow your own horn

• Newsletters send out library-wide each quarter
• Memos send when landmarks are reached
• pass on kudos
• announce article publications
  and conference
  presentations
• Speak up in Meetings

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Do patrons value your service?

• Solicit feedback through a patron survey
• Solicit feedback using a Tell Us How Were
  Doing notation on emails
• Keep a file of kudos received
• and send these expressions of patron
  satisfaction onto your Administrators!

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Submit reports. Do they shine the spotlight on
the value of Interlibrary Loan?

• Report on your dazzling turnaround time
• Report on the value of your data to subject
  selectors. Interlibrary loan data should be used
  in conjunction with the collection development
  process
• Report on the increasing number of requests you
  handle. ILL opens the collections of libraries
  all over the world to your patrons.

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Remind the administration of the cost saving
reality of resource sharing.

• The average cost to add a title to the
  collection exceeds 100. At a national average of
  16 to borrow, every resource sharing transaction
  serves the users need and avoids over 85 in
  expense.
• From Indiana Cooperative Library Services
  Authority white paper,
• Wagging the Long Tail share more of less

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Use all institution platforms available to you to
strut your stuff.Library blogsLibrary
websiteInterlibrary Loan request
screensMeetings
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Our ILLiad Request Page
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Our Library Webpage leads patrons to blogs .
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where we can highlight library accomplishments
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Collaborate with library colleagues

• Work with your Acquisitions staff to establish an
  Interlibrary Loan Purchase on Demand policy and
  workflow
• Work with your Collection Development staff to
  show patron needs met outside your collection
• Work on library committees charged with enhancing
  service to patrons

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Take part in interviews of perspective library
faculty and administrators

• Question them on how they view and value resource
  sharing.
• Ask how they see ILL as part of the workflow in
  collection development, acquisitions, reference
  services.
• Ask how they see ILL as part of the budget
  process.

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Become a mover and shakerin the library community

• Participate in state and regional library
  organizations
• Volunteer for ALA committees
• Take a turn as Chair on a consortium or
  organization committees
• Mentor new Interlibrary Loan staffers at other
  institutions
• Step up to share successful ideas with colleagues
  at other institutions

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What are your ideas?
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• Contact
• nancy_alder_at_byu.edu
• 801 422-3624