NRS 055: CODE OF PRACTICE FOR REVENUE PROTECTION

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NRS 055 CODE OF PRACTICE FOR REVENUE PROTECTION
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NRS 055

• Revenue protection is the practice of taking
  steps to
• Detect
• Prevent
• Minimise
• Eliminate and/or
• Recover
• the loss of revenue due to
• Tampering
• Faulty workmanship
• Administrative errors and/or
• Faulty equipment

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NRS 055

• Revenue protection is
• An ongoing process
• Not a vigorous one time action
• It requires
• 1. Specialised staff (handpicked)
• 2. Process procedures
• 3. Resources

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ESTABLISH A RP DIVISION/SECTION
Finance Department Usually first to notice
reduced revenue
Technical Department Indifferent to finance
departments problems complacent
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ESTABLISH A RP DIVISION/SECTION (cont.)
Require good relationship to make things work!
Establish Revenue Loss Forums (RLF) (Finance,
Electricity, Water)
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ESTABLISH A RP DIVISION/SECTION (cont.)
Analyse revenue loss issues
FIX IT!
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NRS 055

• If you dont know how
• Find help. Try SARPA, or your local SARPA branch
  chairperson
• Obtain a copy of NRS 055 Code of Practice for
  Revenue Protection

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SET UP SHOP

• Appoint a Revenue Protection
  Manager with core staff
• Technical
• Admin
• Tackle the big fish first a little bit of effort
  brings in megabucks
• Dont succumb to the temptation to catch
  thousands of little fish

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ESTABLISH AUDIT PROCESSES

• Inspect installations to establish meter and
  meter reading integrity
• Ensure that meter placements and replacements are
  properly done it can take years to find
  erroneous installations
• Inspect internal processes
• Sealing
• Updating of billing database
• Consumption patterns
• Inspect billing and vending processes (know how
  they work!)
• Tariffs

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INVESTIGATE TAMPERING AND FRAUD

• The intent of tampering is to reduce the account
  without reducing consumption
• The tamperer has to break seals and open the
  meter, do one or more things to slow the meter
  down, close and re-seal

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INVESTIGATE TAMPERING AND FRAUD (cont.)

• The entry into the meter was unlawful
• The meter now misrepresents consumption
• The Utility now receives less than they are
  entitled to Prejudice suffered

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INVESTIGATE TAMPERING AND FRAUD (cont.)

• Since all the elements of fraud are present
  charge for fraud!
• If there is no clear accused, then circumstantial
  evidence will suffice
• Someone benefits from the actions

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CONCLUSION

• RP is an ongoing process by dedicated people
• NR 055 is a document compiled and revised by a WG
  of dedicated people
• It will form a sound basis for any intended RP
  activity
• Help available from SARPA

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THE WAY OF THE WEASEL
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THE WAY OF THE WEASEL

• You can compensate for a lack of useful
  information by increasing the number of
  PowerPoint slides you use. After about a dozen
  slides your audience will slip into a trancelike
  state and fantasise about the afterlife. Anything
  you say after that will slither past their
  conscious minds and go directly into the
  subconscious, where it will burrow in, build a
  home, and years later show up on X rays as a
  tumour.