Ensuring Value in Learning

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• Ensuring Value in Learning
• 26th April 2006
• BLA Conference
• London IOP
• Nigel Paine
• BBC Training Development
• www.bbctraining.com

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Bob Dylan
The vagabond who's rapping at your door Is
standing in the clothes that you once wore.
Strike another match, go start anew And it's all
over now, Baby Blue. ...
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Organisations

• Organisations are part of our lives. They add
  significantly to our relationships, our
  competence, and our passions. They also add
  significantly to our anxiety our sense of
  deficiency and our stress. We love them and we
  hate them. We cannot live with them and we cannot
  live without them. Our organizational lives are
  complex, compelling and critical to who we are
  and how we live."

Christine Oliver Reflexive Enquiry
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Question

• Whats the difference between a frog and a
  bicycle?

Bob Garratt
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New ideas matter

• Working smarter and smarter rather than working
  cheaper and harder is really the only strategy
  for a developed society
• (Thomas Friedman, in the special edition on The
  Knowledge Revolution, Newsweek, Dec 2005 Feb
  2006, p.12)

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Learning and Forgetting
The link between organisational learning and
competitive advantage is clear companies that
are skilled at learning are better positioned to
take advantage of emerging opportunities and deal
with emerging threats Yet.dealing with
uncertainty is not just about learning it is
also about forgetting the right things at the
right time..managers must become as skilled at
managing the process of forgetting as they have
become at managing learning.
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IBMs Autonomic Computing and the Body Corporate

• Self-configuring computers and networks
• Self-healing systems
• Self-optimising
• Self-Protecting

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Introducing Nigel Paine

• 70 of Australians now produce something that
  you cannot drop on your foot
• Dale Spender 2005

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The Current Model
E Learning
Core face to face
Informal learning
Informal learning
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Asking the Right Questions

• Establishment of a Learning Board
• Four Centres of Excellence
• Journalism
• Production
• Creativity and Audiences
• Leadership and Personal Effectiveness
• Member of the team focusing on evaluation and ROI

• BUT the ultimate judge is the quality of output!

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Learning for a Creative Age
Traditional Training
Modern Organisations

• Complex
• Unpredictable
• Network based
• Changing rapidly
• Horizontally integrated
• Open
• Information rich
• Out of control
• ICT rich

• Hierarchical
• Standardised
• Information sparse
• Based on knowledge transmission
• Centralised control
• Custodial
• Vertically integrated
• ICT poor

Tom Bentley Demos
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Extra-ordinary Leadership Innovation and
creativity Connectivity Diversity
Far from Agreement
Ordinary Management Managing the
money Performance management Support core
business processes Structures that work
Near to Agreement
Near to certainty
Far from certainty
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The Virtuous Circle
Increased Individual and Organisational Performan
ce
Personal Learning hard and soft skills
Growth
Organisational Learning shared knowledge
Cohesion
Chris Yapp Microsoft
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Marjorie Scardino

• Make it simple
• Make it personal
• Content is not enough
• Form is as important as substance

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Sharing Knowledge
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Learning through community
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Learning Org Characteristics

• A place where learning is respected
• An organisation that can learn from within and
  from outside and where knowledge is shared
• Ideas and creativity are at a premium
• Everyone sees themself as a teacher, learner and
  source of business knowledge
• Failure is a part of success

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The Power of You

• Business Week June 2005