ACTE Self Booking Tool

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• ACTE Self Booking Tool
• SURVEY RESULTS
• January 2007
• CORPORATE BUYER PERSPECTIVE

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1. Please indicate your companys Self Booking
Tool Status
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2. Which type of Self Booking Tool does your
Company use?
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3. What was the main driver in your Companys
decision to implement a Self Booking Tool?
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4. What are your current adoption levels for
travel itineraries that are eligible for booking
through the SBT?
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5. What is your goal for adoption levels in the
next 12 Months?
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6. What was your biggest challenge in
implementation and adoption?
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7. Have you realised ROI from implementing a
Self Booking Tool?
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8. If you dont have an SBT, what would drive
your company to consider implementing one?
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9. What do you believe is the biggest hurdle to
implementation and adoption of an SBT in your
company?
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10. What do you think is the more effective
change management tool?
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ACTE Self Booking Tool SURVEY RESULTS January
2007 TMC/SUPPLIER PERSPECTIVE
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1. What is the status of your companys Self
Booking Tool Product?
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2. If you have an existing SBT Product, has this
been marketed to your clients?
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3. If you have an existing SBT Product, how
many clients are making use of it?
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4. Out of the current clients using your SBT,
what is the adoption rate? (Online vs Offline)
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5. What do you believe is the main incentive to
using an SBT from a Corporate buyer perspective?
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6. What do you believe is the biggest challenge
when investigating an SBT from a Corporate
Buyer Perspective?
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7. If you have no SBT Product, what is the
reason for this?
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8. Do you believe your clients view travel as a
commodity or service solution?