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Giving Feedback

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2 the modification or control of a process or system. by its ... distortion or a whistling sound. Psychologists' view of feedback. Giving feedback why? ... – PowerPoint PPT presentation

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Title: Giving Feedback


1
Giving Feedback
  • Dr. T.A. Gray
  • Director of Examinations and Assessment

2
What is Feedback
noun 1 information given in response to a
product, performance etc., used as a basis for
improvement. 2 the modification or control of a
process or system by its results or effects. 3
the return of a fraction of the output of an
amplifier, microphone, or other device to the
input, causing distortion or a whistling sound.
3
Psychologists view of feedback
4
Giving feedback why?
  • Feedback is one of the most important ways in
    which we learn
  • So feedback is one of the most important aspects
    of teaching and relatively neglected in medical
    education
  • Feedback is an essential component of workplace
    based assessment which is intended to be
    formative
  • It is emphasised quite rightly by PMETB

5
Giving feedback
  • Why is feedback so powerful?
  • It connects with feelings and goes to the core of
    our being
  • When did you last get some good feedback how
    did you feel afterwards?
  • Do you remember how you felt when someone was
    really critical of your performance?

6
Giving feedback - skills
  • The norm in medical education has been
    destructive feedback (Sir Lancelot Spratt)
  • Praising is easy, makes people feel better but
    needs to be constructive That was OK but is
    not positive!
  • Skill requires
  • detailed evaluation
  • active listening
  • constructive criticism

7
Feedback skills - active listening
  • Non-verbal behaviour
  • Focus on speakers experience of activity
  • Acceptance (dont dismiss ideas)
  • Empathy relate to their feelings
  • Probing need to get to what is behind what is
    said
  • Check and summarise
  • Advise e.g. alternatives

8
Feedback skills - Constructive criticism
  • Let the appraisee speak first
  • Begin with the good points
  • Plan a solution for each problem
  • Be sensitive to person
  • Show interest use your experience to coach and
    counsel not score points
  • Be constructive and encourage appraisee to
    participate in finding solution

9
Feedback skills - Constructive criticism
  • Deal with one point at a time
  • Criticise the act (deal with facts) not the
    individual
  • Do not hyperbolise
  • Dont joke it can be taken the wrong way
  • Dont compare with other people
  • Be productive, the aim is to improve performance

10
A simple framework for feedback
  • Acknowledges role of feelings
  • Starts with description before moving on to
    evaluation and action planning
  • Person receiving feedback has opportunity to
    speak first at each stage
  • Positive aspects are considered before negative
    ones
  • Plans are made for future action and support
    offered

11
Giving feedback a simple checklist
  • Feelings what feelings does the learner have
    (how do you feel it went?)
  • Description facts, facts, facts!
  • Positive evaluation what went well?
  • Negative evaluation what didnt go so well
    (went wrong!)
  • Action planning and support
  • Feedback on the feedback
  • Loose ends anything left hanging in the air?
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