Management Versus Leadership

1
ManagementVersus Leadership
NFCB Portland 2009
When to Use Which And How to Tell the Difference
2
(No Transcript)
3
You are here
4
90 Minute University

• Freshman Year 400-420
• Sophomore Year 420-440
• Junior Year 440-500
• Summer Abroad (QA) 500-525
• Senior Year 525-530

5
What Business Are We In?

• Music
• Communication
• Information
• Broadcasting
• Art
• Entertainment
• Fundraising

6
What Business Are We In?
Relationship Business
7
Aesops Fable
8
Leadership vs. Management

• Lead people
• Challenge
• Encourage
• Cheerlead
• Nurture
• Protect
• Motivate
• Run interference

9
Management vs. Leadership

• Manage things
• Processes procedures
• Budgets
• Production
• Performance measurements
• Outcomes
• Operations

10
Vision

• Mission
• Audience
• Strategy tactics
• Relentless communication

11
Leadership Checklist

• Empathy
• Compassion
• Detachment
• Sensitivity
• Listening skills

12
21st Century Leadership

• Inspire trust
• Be passionate, let your emotions show
• Encourage expressing confidence builds
  confidence
• Facilitate and collaborate, dont dominate.
• Understand that leadership is service

13
21st Century Leadership

• Study human nature and know what makes people
  tick
• Make work fun
• Be a positivist
• Tell people everything the need to know
  information economy is old school

14
21st Century Leadership

• Express your vision often
• Being interested in other people makes you
  interesting to other people
• Admit you dont know everything when you dont
  know, go find out!
• Dont micromanage broader goals encourage people
  to solve their own problems

15
21 Tips for Motivation!

• Encourage participation in setting goals
  and determining how to reach them
• Keep people aware of how their job
  relates to others
• Provide the tools training to succeed
• Pay at least the going rate for the jobs
  performed
• Provide good, safe working conditions
• Give clear directions that are easily understood
  and accepted
• Know each persons abilities and give assignments
  based on the ability to handle those assignments

16
21 Tips for Motivation!

• Allow people to make decisions related
  to their jobs
• Be accessible. Listen actively and
  empathetically
• Give credit praise for a job well done
• Give prompt and direct answers to questions
• Treat fairly, with respect and consideration
• Help out with work problems
• Encourage people to acquire additional knowledge
  and skills

17
21 Tips for Motivation!

• Show interest and concern for people
  as individuals
• Learn each persons MO and deal with
  him/her accordingly
• Make each person an integral part of
  the team
• Keep people challenged and excited by their work
• Consider your peoples ideas and suggestions
• Keep people informed about how their performance
• Encourage people to do their best and then
  support their efforts

18
(No Transcript)
19
The Volunteer Management Cycle
20
Volunteer Management Sequence

• Job Development
• Clearly defined roles and responsibilities
• Authority, accountability, measurements
• Recruitment
• Interviewing
• Pre, Open, Interview, Close
• Orientation and training
• Supervision
• Recognition (Awards and rewards)

21
(No Transcript)
22
(No Transcript)
23
The Feedback Loop

• Check your assumptions
• Be aware of your attitude
• Watch out for preconceptions
• Be aware of your emotional state
• Prejudices and biasesyours and theirs
• Channels add distortion between sender and
  receiver
• Email, phone, location

24
Feedback

• Positive
• Praise good work/behavior immediately
• Tell people how you feel about it
• Explain how goodness helps the organization
• Let your praise sink in (silence)
• Encourage more of the same
• Touch and go

25
Feedback

• Corrective (not negative)
• Correct bad work/behavior immediately
• Tell people how you feel about it
• Explain how the behavior hinders/harms the org
• Let your feelings sink in (silence)
• Express confidence that behavior can/will change
• Remind and reaffirm
• When its over, its over
• Touch and go

26
F.A.S.T.

• Focused
• Actionable
• Sincere
• Timely

27
The Maslow Pyramid
28
The Talent Pyramid

Protection
Fairness
Consistency
Knowledge
Respect
Environment
29
Personality Archetypes

• The People Pleaser
• The Needy One
• The Swaggerer
• The Diva
• The Know-It-All
• The Big Neg
• The Work Horse
• The Suck Up

• Conniving Politician
• The Fearful One
• The Screw Up
• Offensive/Defensive
• The Obstructionist
• The Bad Apple
• Teachers Pet
• Truly Great Employee

The Next Leader
30
Growing Talent

• Goal setting
• Training
• Delegation
• Nurturing
• Developing young talent
• Evaluation

31
Growing Yourself

• Prioritize
• the best advice in the world
• The Open Door Policy
• Failure
• No mistakes no growth
• Get out of here

32
(No Transcript)
33
Strategic Review

• Think Outside-In
• Think Like a Customer, Act Like an Owner
• PREP your Personalities for Success
• iPOD Interactive, Personalized, On Demand
• Dont Wait, Take Charge, Do it Yourself
• Corollary you cant do it all yourself
• Get a Coach
• Blow Yourself Up

34
Foolproof Feedback Formula 3 X 3 X 3

• Three things to start doing
• Three things to stop doing
• Three things to keep doing

35
Leadership Recap

• Mission
• Vision
• Strategy Tactics
• Expectations
• Audience
• Surrender

36
Email johndodge_at_allclassical.org