Business Process Management

1
Business Process Management Data Mining

• Manu De Backer
• David Martens

2
ICT problems
Applications lack business-specific functionality
and process support!
3
B-ICT Alignment
4
Business Process Management
5
Organizational Impact
6
Organizational Impact
Process Sponsor
Process Worker
Process Owner
7
Business Process Management
BP Simulation BP Analysis Verification BP
Validation BP Improvement BP Re-engineering
Process Definition
Process Modeling As-Is vs. To-Be
Process Engine (Control)
Bus. Activity Monitoring Bus. Activity
Analysis (Run-time/post factum)
Linking with Information Systems Enterprise
Application Integration
Information Systems(Execution)
8
Business Process Management
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Process Mining

• Process-aware world
• Value chain
• Activity-based Costing
• Business Process Reengineering
• Paradox
• the more automated processes are, the less we
  understand them!
• Solution
• analyze business process event logs using
  descriptive statistics and data mining

10
Querying and OLAP

• Data Analysis
• Query and reporting
• You know exactly what you are looking for.
• SQL
• OLAP
• On-Line Analytical Processing
• ? Advanced query and reporting
• Multidimensional analysis
• Nice visualisation, data cubes, roll-up, slice
  and dice, ...

select A1, A2, . . ., An from r1, r2, . . .,
rm where p
The end-user is still the engine of discovery !
11
Data Mining

• From data to knowledge in an automatic manner

12
Data Mining in everyday life

• Food retail
• Response modelling, market basket analysis
• Credit card, Ebay, Phone companies
• Fraud detection, Tax Statement
• Amazon, online video rental, linkedin
• Customized recommendations
• Financial institutions
• Credit risk prediction
• Email
• Spam detection

Data mining
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Process Mining

• Applying data mining to process data
• Process model ? what is really happening
• Delta Analysis
• Bottlenecks
• Improve Efficiency

14
Register events
DB
DATA MINING
Process Instance Time Time Time Time Time
1 Eval_order Archive_order
2 Eval_order Manufacture bike Deliver bike Send invoice Receive payment
3 Eval_order Manufacture bike Deliver bike Send invoice Receive payment
4 Eval_order Archive_order
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Conclusion

• Current business world
• Process-aware
• Computerized
• Process mining

16
Contact Details

• Manu De BackerManu.DeBacker_at_hogent.be
• David MartensDavid.Martens_at_hogent.be